Staff at John Banks Ipswich were very polite, professional & knowledgeable regarding the purchase of my Honda Jazz. Kymberley was very helpful & efficient & took us smoothly through the process of pur... Ver mais
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Veja o que dizem as avaliações
Excellent support from Kimberley and the whole sales team at John Banks Honda Ipswich through the whole purchase process for my new Honda CRV. Kept me informed every step of the way and met my desir... Ver mais
David Boor was great (John Banks Suzuki BSE). I saw a car while mine was in for a service. David took mine for a quick drive to price for part exchange. The quote was fair and was what I was expecting... Ver mais
David Boor was the sales advisor and was brilliant. After my enquiry he contacted me straight away and discussed what I wanted from a car & how the one I had chosen would benefit my requirements... Ver mais
Detalhes da empresa
- Concessionária
- também em
- Concessionária da Renault
- Concessionária Honda
- Concessionária Hyundai
- Concessionária Mazda
- Concessionária Suzuki
Escrito pela empresa
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Informações de contato
Kempson Way, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4,8
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 41% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I found the staff at John Banks Honda…
I found the staff at John Banks Honda Cambridge to be friendly and professional. Rachel was particularly helpful in addressing my question about a dashboard symbol. She checked with the service team and later took time to explain and demonstrate how to resolve it when I collected my car. Much appreciated.
29 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your kind feedback. We’re delighted to hear that you found our team at John Banks Honda Cambridge friendly and professional, and that Rachel was able to assist with your dashboard query. It’s wonderful to know her helpful explanation and demonstration made a positive difference to your experience. We truly appreciate your support and look forward to welcoming you back in the future.
Molly handled the process with a…
Molly handled the process with a friendly and professional approach. She explained everything clearly and was very approachable throughout. The handover went smoothly, and her welcoming manner made the experience easy. Will return in the future.
28 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your fantastic review and five-star rating, Andrew. We're thrilled to hear that Molly made your experience at John Banks Alpine Cambridge enjoyable and seamless. Your kind words about her professionalism and welcoming approach mean a lot to us. We look forward to seeing you again in the future!
As helpful as I have come to expect
Booked in for a recall update with short notice. The process was handled promptly, pleasantly and efficiently. A reminder of why I still have a strong loyalty to Honda. This is not AI generated.
28 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your kind feedback. We’re delighted to hear that your recall appointment was handled promptly, efficiently and with a friendly approach, even at short notice. It’s especially rewarding to know this experience has reinforced your loyalty to Honda. We truly appreciate your support and look forward to welcoming you back to John Banks in the future.
Second time using and will use again!
A very smooth transaction from start to finish. It is a our second purchase fromn J Banks Suzuki at Bury St Edmunds, always good old fashioned service. David was great keeping us updated all through the process and sorting all the bits out.
28 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your fantastic review and the five-star rating, Neal. We're thrilled to hear about your smooth experience with us at John Banks Suzuki Bury St Edmunds. It's wonderful to know that David kept you informed throughout the process and provided the great service you’ve come to expect. We truly appreciate your continued support and look forward to assisting you again in the future!
Very efficient service
Very efficient service. The whole process from booking to completion was seamless. Will definitely use John Banks in the future.
28 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your excellent review and five-star rating, David. We're delighted to hear that you found the service at John Banks Honda Motorcycles Cambridge efficient and seamless. We look forward to welcoming you back in the future!
From the moment we stepped onto the…
From the moment we stepped onto the forecourt our experience was 5 stars. We were able to have a leisurely browse of the vehicles without any pushy sales rep jumping on us. When we walked into the showroom Darren greeted us and the service we received from him was nothing short of the best. Throughout the process we were kept up to date and informed and nothing felt pressured or rushed. We are very happy with our new car and will most definitely return to John Banks Hyundai.
30 de março de 2026
Avaliação não solicitada
Resposta da John Banks Group
Sarah, we're delighted to hear about your excellent experience at John Banks Hyundai Cambridge. Thank you for taking the time to share your detailed review and five-star rating. Darren will be thrilled to know his attentive and professional service made such a positive impression. We hope you enjoy your new car and look forward to welcoming you back in the future!
Test driving and buying a Kona
The team at John Banks Hyundai Cambridge were friendly and professional throughout my visit. Marian Savin, in particular, was excellent. He provided clear and informative guidance with a straightforward approach that I really appreciated. I felt well looked after during the process and valued as a customer. It was clear that care had been taken to make the experience smooth and hassle-free.
24 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Roger, we're thrilled to hear about your positive experience at John Banks Alpine Cambridge. Thank you for sharing such kind words about our team, especially Marian Savin. We're delighted that his straightforward and professional approach made you feel valued and well looked after. We look forward to welcoming you back in the future!
Stress - free car sales.
We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure - just helpful advice,an excellent deal and an overall brilliant experience. Many thanks to David and Steve - you are most appreciated. Customer service second to none!!
22 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you, Dawn, for your fantastic review and five-star rating! We are thrilled to hear about your brilliant experience at John Banks Suzuki Bury St Edmunds. It is wonderful to know that David and Steve provided helpful advice and excellent customer service, making the process enjoyable for you. We truly appreciate your continued trust in us and wish you all the best with your new car!
They do not answer the phone.
They do not answer the phone. Even when you leave a message, they do not reply.
22 de maio de 2026
Avaliação não solicitada
Brought my Hyundai in for a mandatory…
Brought my Hyundai in for a mandatory safety recall. The reversing camera worked perfectly at drop off but was broken on collection. When i took the car back to them, they just said no it cant of been them, just a coincidence. The dealer has taken no responsibility, in fact despite 3 attempts to talk to them, they havnt even had the courtesy to respond. Avoid at all costs!!!!!!
13 de abril de 2026
Avaliação não solicitada
Stress free annual service
The service on my Honda was carried out quickly and with no stress. I just dropped the car off and after 2 hours I got a call that the car was ready for pick-up and a service review video was waiting in my inbox. A complimentary car wash and valet was thrown too. This was all covered by my service plan so I didn't even have to reach into my pocket. Great customer service.
18 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your wonderful feedback. We’re delighted to hear that your Honda service experience was quick, convenient and stress-free, and that you appreciated the service review video along with the complimentary wash and valet. It’s fantastic to know our team provided great customer service throughout. We truly appreciate your support and look forward to welcoming you back to John Banks in the future.
Resposta da John Banks Group
We're pleased to hear you were happy with the service and found our team personable during your visit to John Banks Honda Motorcycles Colchester. Thank you for the five-star rating and kind words. We look forward to welcoming you back in the future.
Straight forward no hassle
Straight forward no hassle. Just takes ages to get an appointment.
27 de abril de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your review, Grahame. We're glad to hear that your experience at John Banks Motorcycles Bury St Edmunds was straightforward and hassle-free. We apologise for the delay in securing an appointment and will strive to improve our scheduling process. We hope to see you again soon.
I've just recently bought my Honda at…
I've just recently bought my Honda at Cambridge branch, it was absolutely amazing by James. Professional treatment, very friendly customer service, accuracy and good timing during the process. I'm impressed 👏, will definitely buy my next car 🚗 at John Banks Cambridge. Thank you so much for the excellent service, I'll recommend to everyone in the future! All the best, George
13 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Zsolt, we're thrilled to hear about your fantastic experience at John Banks Honda Motorcycles Cambridge. It's wonderful to know that James provided professional and friendly service throughout the process, and we’re pleased that you were impressed with the accuracy and timing. We look forward to welcoming you back for your next car purchase, and thank you for your kind words and recommendation!
David the Motability car man
David the Motability car man , was absolutely brilliant. David explains everything you need to know and nothing is rushed. He really cares about you and is so very helpful. I will be recommending him to all .
17 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your glowing review and five-star rating, Vikki! We're thrilled to hear about your fantastic experience at John Banks Suzuki Bury St Edmunds. It's wonderful to know that David provided such thoughtful and thorough assistance with your Motability car. Your kind words mean a lot, and we’re sure David will be delighted to hear them. We look forward to welcoming you again and appreciate your recommendations!
The team at John Banks Honda…
The team at John Banks Honda Motorcycles Colchester were professional throughout my visit. They kept me informed during the process and maintained a welcoming manner, which made the experience straightforward. I found them friendly and easy to talk to, creating a comfortable atmosphere.
13 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your kind feedback. We’re delighted to hear that the team at John Banks Honda Motorcycles Colchester provided a professional, friendly and welcoming experience throughout your visit. It’s great to know you felt well informed and comfortable during the process. We truly appreciate your support and look forward to welcoming you back again soon.
Nice place to deal...
I was a bit unsure about how things would go, but it turned out quite smooth. Dropped off my keys at reception, and everything was explained clearly. Any questions I had were answered nicely, which made me feel more at ease. The work was done on time without any hassle. It felt like they really listened to what I needed, and nothing seemed overlooked. Everything just happened as expected, which was reassuring.
8 de maio de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for your kind feedback. We’re delighted to hear that your experience was smooth and reassuring, with clear communication and timely completion of the work. It’s great to know our team listened to your needs and made you feel at ease throughout. We truly appreciate your support and look forward to welcoming you back to John Banks in the future.
Excellent service and staff
Very helpful staff, very knowledgeable and not pressurised into buying. Free to look round and take your time. David Boor was particularly good
22 de abril de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you, Sandra, for your excellent review and five-star rating! We're pleased to hear you found our staff helpful and knowledgeable, and that you appreciated the relaxed atmosphere at John Banks Suzuki Bury St Edmunds. We'll make sure to pass on your kind words to David Boor. We look forward to welcoming you back in the future!
The whole process was made really easy…
The whole process was made really easy and relaxed.
Paul Dossett guided me through all the processes from start to finish. He was very knowledgeable about the car which helped me decide without doubt.
I have had four Suzuki cars from John Banks Bury St Edmunds, now having moved to a Honda car, and very pleased to have the same confidence in the company. Highly Recommended.
30 de abril de 2026
Avaliação não solicitada
Resposta da John Banks Group
Neil, we're thrilled to hear that your experience at John Banks Honda Bury St Edmunds was so positive. Thank you for sharing your kind words and for the five-star rating. Paul Dossett will be pleased to know his knowledge and guidance made the process easy and relaxed for you. We truly appreciate your continued trust in our dealership and look forward to assisting you again in the future.
This was the second time we’ve used John Banks Suzuki BSE
This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communicated clearly and was extremely helpful making the whole process of buying the new car and part exchanging our old car very straightforward. Would highly recommend, Mark.
24 de abril de 2026
Avaliação não solicitada
Resposta da John Banks Group
Thank you for sharing your experience with us, Mr Evans. It’s fantastic to hear that you’ve returned to John Banks Suzuki Bury St Edmunds for your second Vitara and had such a positive experience. We’re thrilled that David Boor provided clear communication and made the process seamless for you. Your recommendation means a great deal to us, and we hope you enjoy your new car!
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