Johnson Cleaners Avaliações 

I have used Johnson’s dry cleaners for many years but more so over the last 4 years where I now take a 3 piece suit (uniform) on a regular basis. Probably 2 x a month. I have always been charged the same but today I was charged a £4 extra service fee as there were some white pet hairs on the suit jacket. Apparently this charge was due to them having to remove the hairs before going into the machine. Whilst I understand this, I have never been charged this before for what was 5 or 6 hairs.

I asked for a copy of the price list to show these fees listed. The staff member was unable to show this to me and said there wasn’t one. When I pushed further I was told I should have been charged £5 and I’d been given a £1 reduction as it “wasn’t that bad”. So there must have been a set amount Johnson’s require for this service.

I feel slightly annoyed about this not so much about the hair, or the charge but more about the lack of transparency on this when I have never had this before (had the pet the whole time I’ve been taking to the dry cleaners) the hair on this occasion was probably due to the hair being in a bag that I took the suit in. As the suit is not worn around the pets as it is Uniform.

Please be transparent with your pricing and arm your colleagues with the appropriate documentation to share with customers should this arise!

All products have a price, I assume mending will have a published price as will duvets etc

Very poor service. Fatally damaged my suit jacket with two holes in the back and suit trousers were very creased and crumpled. Clearly had not looked after my suit at all.

Today, 29 May, Steve provided quite the best customer service I've experienced. His cheerfulness and extraordinarily helpful approach resolving a key-cutting issue deserve special mention. He's a credit to the Johnson organisation.

I've had an extremely disappointing and frustrating experience with Johnsons Dry Cleaners/Timpsons.

I trusted them with an expensive pair of suede trousers, which were damaged while in their care (massive hole left in the leg). I had to buy a new pair from the same shop I purchased from initially and after providing proof of the replacement cost, the company still refused to compensate me in full, despite the damage occurring entirely under their responsibility. They want to pay £100 less than the purchase price and think that it is fair for a customer to be out of pocket.

What made the situation worse was the lack of accountability throughout the process. Nobody initially acknowledged the damage, and I was left to raise the issue myself. The response from customer service felt dismissive and unhelpful. Initial contact with Joanne resulted in an extremely long wait for a response, I had to call to push it forward.
Customers use dry cleaners for specialist and valuable clothing because they expect professional care and accountability if something goes wrong. Unfortunately, this experience showed the opposite.
Previously I was a regular weekly customer but I will unfortunately no longer be using their services, and I would strongly advise others to think carefully before trusting them with valuable items, you will always end up out of pocket.

Normally the service is excellent, but on this particular occasion, something went wrong with what had been a large number of items. When I went in a fortnight later, there was confusion about where some of them were. I spotted my jacket hanging on the rail and was offered it back then, but as it was creased, I asked for it to be re-pressed. When I collected the other items a week later, I acquired a jacket that was not mine, which will be returned tomorrow and still had some of my items missing. In future, it would be better to itemise the pieces left on the ticket.

I recently visited the Haxby, York Branch and had two photo slates done by Margaret. They are absolutely brilliant. The recipient is delighted with them and friends I showed them to were amazed at the superb quality. Margaret was most helpful and processed them quickly ringing me when they were ready. I couldn’t ask for more.

Consistently fantastic service at the Grantham store. Chloe is friendly, efficient and goes out of her way to help. Very quick turnaround too.

When I picked my shirt back up there was a hole in the back. The shirt was over £300 and after back and forth with customer service they offered £25 compensation - when I disputed this as this is too low in relation to the cost of the product they have stopped replying. It has been almost two weeks now where they are refusing to reply or acknowledge my correspondence. Would strongly advise against using as not only do they damage the products but they refuse to communicate and deal with the issue in an appropriate way.

Used my local Johnson’s Self Service Wash facility to launder and dry a Duvet. Very easy to understand and operate. Opted for the stain remover and sanitiser. Quilt came out lovely, clean and fresh. However as this was my first time I was unsure what to expect when i collected my washing. Possibly a bar code, QR code to scan, something that meant only I could claim my washing.
The washer had stopped but my wash tracker stated it was still I progress. I did try the door but nothing. I waited for 15 mins and the tracker was still saying the same - washing in process. Confusing!
I rang the helpline and explained that I was still waiting. I was asked if I had opened the door, which seems rather obvious so I did again. The door opened. Apparently it was unlocked all the time and I didn’t know, as the lock was very hard to turn. I obviously struggled the first time I tried. The app needless to say still said washing in process.
Overall I was pleased with the wash result and outcome but shocked that anyone could have turned up and opened the door and stole the contents. Also I expected the app to tell me the process had ended and to open the door. An hour after I was home with the washing the app finally did tell me it had finished so that part of it was disappointing. I have since returned and used it again as it is very good. I now know what to do and expect. I would have given 5 stars had the end been more informative and accurate instead of confusing.

Strange though it may sound taking items to the Ipswich branch of Johnson's cleaners is an actual wonder. The staff, headed by amazing Lucy, are all delightful (and long serving - which says something). You can be confident that your suits will receive the best care. Bravo!

I dropped off a velvet tuxedo with Johnson at their Timpson store. The suit had no damage present, as confirmed at the drop off.
The suit has come back ruined with a large mark on the jacket of the suit which can’t be removed. I have contacted Johnson Cleaners over two days ago to raise the issue and have had no response at all. Terrible service and a completely ruined suit, leaving me with nothing to wear a day before an event.

Awful - took in garment for faulty buttonhole in lapel. Came back, no repair done. Promised to correct, item returned worse than before. Another promise, then "unable to do it" as lapel too thick ! This situation started Dec 25, this review 26 Feb 26 ! This is Oadby main road Branch . Absolutely disgraceful, so-called professional alterations! Timpson Customer Services now informed.

Have used this shop for most of my life, not only does it dry clean well but it's alterations are brilliant, iv never had issues here ,staff always pleasant and friendly and they do so much more thandry cleaning would thoroughly reccomend them .

Very efficient service from the Newmarket Waitrose staff. Duvets were returned quickly. However, they were not ironed as stated in the laundry description. I will not be using this service again.

Brought in 2 suits before Christmas and was informed be ready in 2 days as I needed them for work and informed the lady of this before taking there, got a call that it will be 5 days now, then collected and I received a call that they
Mixed up the Suit jackets and trousers with someone else’s.
Then realised I was charged for something I never asked for and not even an apology from anyone.
Awful service and now back to Timpson across the road who run smoothly and professional might take a little longer but worth it, honest and also much cheaper.
Flitwick branch.

Had a beautiful silk blouse only three months old sent in and it came back with three small holes in the fabric! Really shocked and frustrated as it cost between £300-400 and is now damaged. I escalated the issue and they sent it for an ‘expert analysis’ which came back with suspected moth larvae which is complete rubbish considering none of my other silk tops I have had for years have any moth damage and are all stored in the same place. Avoid this company as trusting their services has cost me! Experienced at the Bishop’s Stortford Waitrose branch.

I recently paid to have my wedding suit dry cleaned at Johnsons Cleaners in Ascot and when I returned to collect it a pair of trousers and the original hanger for the suit was missing, replaced with a cheap, plastic, disposable hanger.

I have been back to the store several times but each time I go in I get told to come back in a few days, where I have to explain the situation all over again to whoever is on the till that day.

The staff have been extremely unhelpful, offering a half hearted apology and telling me they understand my frustration but it’s not their fault and there’s not much they can do because they are “just working that day”.

I don’t understand how a dry cleaners that is part of a reputable chain can get what seems like a basic request to “dry clean two suits” so wrong. They have lost my property and now the responsibility for locating it seems to be left up to me, with no proactive action from Johnson’s to try to rectify their mistake. I reached out to Timpson customer support email earlier this week but still have not received a response.

Every time I have gone in to check if my missing clothing has been located, they do a lazy look through a drum full of clothes, which is concerning in and of itself, then tell me it’s probably been mixed up in someone else’s order so “hopefully they will bring it back in soon if they find it”. I am shocked that this has been said multiple times like it is just something that happens, and that has been the best solution they can come up with.

I am now extremely concerned that the trousers from my wedding suit have been lost forever, just because I took them here to get cleaned. I am sure that there will eventually be some form of minimal compensation offered for the original cost of the suit that will require a lot of time and admin on my side but I honestly wouldn’t care if they offered me 10x the original cost, it’s not going to replace the suit that I wore on my wedding day.

I wish I had never used this company’s services and I would advise anyone considering it to avoid at all costs.

I read in The Telegraph of a new Teddy Bear Spa service for treasured soft toys which had a bit too much TLC and were somewhat threadbare!
I took my large soft toy rabbit (almost 100 years old) to a local Waitrose store where he was then sent on to Johnsons Cleaners in Rugby for repair.
After almost three weeks I was contacted by Gary who informed me of progress and completion. Gary arranged a safe courier to get my treasure back to our nearest Johnsons. I am absolutely delighted with the result and can only highly commend Johnsons in Rugby for their care, attention and communication . It was all impeccable.
Thank you to all at Johnsons.

My favourite Johnson’s cleaners Leeds Road. Super efficient and friendly staff. Especially Sarah and Phoenix

If I could give zero stars, I would.

Horrendous customer service and lack of clarity about signing a “disclaimer”.

Feel like I’ve been robbed. Completely ineffective cleaning.

Would not recommend and will never use again.