Johnson Controls Avaliações 40

They are so unbelievably rude and unprofessional. I would never use them again.

Zero stars. Brand new Sensormatic tower does not work, $5000 with install. $800 to get it looked at.

Moved into a house with an hvac system compressor and air handler from Johnson controls. Assumed the warranty from previous owner. Had nothing but problems for a year and a half. It would run for a while and than either the air or heat would not work. They finally gave me a new compressor. We were without heat or air for 5 weeks. To be fair the company that installed the unit installed the new compressor took three days to get it running correctly.

I have just had a run in with one of there drivers
He stood on his brakes for no apparent reason as I was following him around a roundabout then proceeded to use various aggressive hand gestures and verbal .
All completely unnecessary.
I’ve tried to report it to Johnson controls but they do not appear to have anywhere to complain about there drivers lack of skills

I WOULD GIVE THEM A ZERO STARS IF POSSIBLE THEY HAVE BEEN RAISING MY BILL EVERY MONTH STARTED OUT $160 PER MONTH NOW IT'S ALMOST $400 I PAID THEM UP TO NOV LAST YEAR NOW THEY ARE TRYING TO SAY I DIDN"T AND ARE TRYING TO EXTORT ANOTHER 2,100 FROM ME AND I AM TERMINALLY ILL I HAVE ALL MY BANK STATEMENTS BUT THEY WON'T MAKE IT RIGHT THEY ARE CROOKS OF THE WORST KIND. THE CUSTOMER SERVICE IS HORRID!

Johnson Controls invented contract terms that don't exist in writing, refuses to provide documentation for anything, mishandled our tax-exempt status and threatened collections over it, maintains unreliable equipment while evading their service obligations, and called outdated emergency contacts during a real fire alarm despite years of submitted updates.

We attempted to non-renew our contract per the written terms. They claimed we missed a 30-60 day notice window that exists nowhere in our signed agreement. When confronted, they called it "company policy." Policies don't override contracts.

Everything outside of sales goes through a call center. Verbal promises are never documented. They only send collection notices, never confirmations. We requested a corrected invoice without sales tax (we're a non-profit). They claimed they'd "remove it on their side" but couldn't update the invoice. Now they're threatening collections for tax they legally cannot charge us.

Despite having a service contract and warranty, they find reasons every failure isn't covered. The contract is meaningless when you're billed for every repair.

They call about minor "comm faults" at 3 AM threatening to dispatch emergency services. During an actual fire alarm, they called a years-old contact number we've updated multiple times via their required fax process (yes, fax in 2025). They implemented some updates from those forms, proving they received them.

Run. Just run. That's my best advice. This level of dysfunction is not acceptable when it comes to life safety systems.

Truck number 16220429 cut me off nearly causing an accident! Called them they did not care at all! DO NOT USE THEM!

We have a York furnace model FL9C. It has been reliable, but in the middle of a heat wave the A/C stopped working. The cause was that the furnace blower motor conked out. The replacement motor cost over $4000 - that is highway robbery given that the cost of a brand new furnace is less than $6K. Needless to say, we will never touch another York product and suggest you do the same. Buyer beware - the cost of replacement parts is not something I see covered by furnace product literature and reviews.

I thought I was buying a product through another company and then found out that Johnson controls was selling items under another name. My question: Is this to deceive? I believe so and if I had known that Johnson Controls were the company operating for the product I was buying, then based on the reviews I see, I would never have touched them with a barge pole.

I have been sold a contract under false pretences and under a false identity.

I have certainly not finished with dealing with the issues yet and will keep posting until it is resolved.

I bought a luxaire system a little over 2 years ago, constant repairs ive spent thousands on eletric bills as system keeps blowing parts out. Warrenty sucks . Still costs money to get repaired. Now the compressor is out due to the fack high side dryer was welded in with closed line so it caused a restriction from day one. My old system the electric bill was 375.00 per month , with the new system its 800.00 per month. Now im waiting on a compressor thats going to take a week to get, im a disabled veteran and need air condioning in my house , and in Houston Texas its already 97 degrees. Their customer service absolutly sucks no help what so ever. You call at 11:30 am they leave you on hold until 12 so they can go to lunch and dont come back until after 12:00 pm. I sat on hold for 1 hour and still have not spoke to anyone.

Application process is fully AI, you get a non-disclosed WhatsApp message from a bot thats disguised as a human recruiter powered by "Paradox AI". It doesn't actually answer any questions, instead it utters completely incomprehensible sentences like "why are you" (no other context to the question) and just collects useless information about you.

Looking at the website for their Olivia model, this also means that you will video chat with the AI bot as part of your interview. This is an inhumane application process.

If this is how applications are handled, I don't even know how bad working there would be.

they give you so much money
food and a happy new year thats 1000 stars

Emailed Western Europe 'Leader' to try to discuss my Customer Accpunt being cancelled.
TOP TIP: Go into any Macdonalds and ask to speak to Ronald. About anything JCi. You will get far better results. Wont EVER deal woth them again. Over and Out.

Never used the service but can say from what the drivers park like the service must be poor. The parking is unbelievable, the driver parked at an angle on double yellow lines and a drop kerb, ive had to witness children and a woman with a pushchair having to go behind the van into the road just to cross the road. Absolutely shocked and to do this in a residential area, teach your drivers how to bloody park. Reg number Bk23 0DW if that helps.

Would rate it ZERO stars if I could

don't run a p card with them you first call India then spend 2 hours calling the called back because the number they give you don't work .
for such a large compony they cant get paid easily

Sudden over 50 % price increase for service without any clear reason, same system, service and contract. If you do not accept, they would stop your alarm system functioning. Pure chantage...Not responsive when asking questions about this to clarify.

Price gouging, overbilling

Driving illegally - using phone

Very bad attitude 5 hours of waiting and still not loading want to give -5 stars

I write to all of you to express my profound disappointment in Johnson Controls. I also don't understand why I can't get any of you on the phone.

My system has been down for weeks. I am unable to lock my doors, or my employees cannot get in.

I finally got a tech yesterday. He was here for hours and finally departed. Fixed? Nope. Left with a shrug I guess.

Did he, or another tech, return today to finish? Nope. And after I spent hours on the phone being transferred over and over and over again, because I can't reach any of you, I was finally told that the help desk the tech needs is on the east coast, and now it's too late in the day. It is too late in the day, because A) the tech didn't show this morning, and B) you have been giving me the runaround for hours.

I was then told that I could get a tech dispatched today, but he would not be able to do anything, and the fee would be 1400.00. Go ahead and bill me 1400.00. Wait right there for your payment.

I am told now that the tech will return tomorrow. Like that is doing me a favor. Why wasn't he here this morning? Tomorrow is unacceptable.

This has been a complete failure all the way around. And has been going on for weeks.

When this system was first installed, the tech was a no show that day. I learned subsequently that there was some part not in stock, but no one called to say that or reschedule. We sat here waiting and nothing. Johnson Controls showed me who they are and I should have believed you. I regret ever installing this system. I cannot trust Johnson Controls. There is nothing you could do at this point to gain it back.

Send a tech or don't. Fix your system, or don't. All I heard anyone say to me today was to find another provider.