Joseph James Furniture Outlet Avaliações 

Great service from Matthew

A huge thank you and great service from Gary Bale at the St Helens branch. He was professional, friendly and knowledgeable of all the products. He helped us choose the ideal sofa for our space. The whole buying process was quick and easy with fast delivery.

Would highly recommend Joseph James!

My consignment was not delivered.So i am still waiting,in the meantime,can you return all my monies in order to purchasing chairs with another company.

This company was easy to order from online. Delivery was in less than a week and I was kept informed throughout the process.
The chair I received was very good quality at a competitive price

Leah/Gary from St Helens store were excellent! Very supportive, proactive, and friendly. Very pleased! Quality and prices are just unbelievable too.

Fred and Eve.
Suite delivered today on date and time.
Delivery men were 5 star as was Josh who was our
sales assistant at Warrington outlet he was
brilliant.

My mum had been searching for a new sofa for a long time, but everything she liked was way out of her budget. Thankfully, a friend recommended Joseph James, and they were absolutely fantastic.

We dealt with Gary, who was incredibly knowledgeable, attentive, and provided excellent customer service throughout the entire process. Thanks to his help, my mum found gorgeous sofas that look incredibly stylish and provide excellent back support for her bad back—all at a fraction of the full retail price! The delivery service was also sharp and efficient.

I highly recommend Joseph James for their amazing value, quality, and top-tier service. Thank you, Gary!

We recently came here and this lovely salesman called James in st Helen’s helped us so much and made our experience amazing,
We was in a hurry to get a couch the day after and he pulled it off amazingly and we couldn’t be more thankful, thankyou so much James🙏

We didnt make a purchase today but we had to review the Fantastic customer service which we witnessed today in St Helens, nothing was too much trouble , allowed me to look round without being pushy. Very knowledgeable, displayed the models we were looking at . Didnt purchase as awaiting to buy our home so unsure on floorplans and sizes but the care and attention that GARY ST HELENS gave us was second to none. Also was in the shop alone and acknowledged all customers entering and leaving the store. Other customers commented on how Gary was present to everyone and the music was great also coming from the media sofa which we are looking at for our new property. Gary very professional and would be a perfect manager leading the company into the future.

Khan was amazing, great service so easy.

Lucky find!
The armchair to match the sofa and armchair we just bought, at an amazing price, I would definitely recommend Joseph James.

I have there for Buying Leather Sofa . Sales Consultant Name Sharoon Khan help a lot firstly Showing All Sofas Particularly Leather sofa and help us finding the Right for us . I think he should be Manager or Even Area Manager for the Joseph James .
Excellent Service.

Plenty of choice in suites, salesman Gary Bale ver helpful and knowledgeable

Update on my experience with Order 59502

I am updating my review as the situation has progressed.
The company has told me the following:

"Dear xxxxx

We have received your complaint and as per previous messages two of your issues were rectified within 24 hours. The third has a technician booked in for you and, in the meantime, we are awaiting to hear back from one of the directors. Also, the other director has informed customer service that no further help or action will be implemented until your negative review towards the company has been removed.

Regards"

To summarise:
The furniture arrived with incorrect cushions, unstable legs, and a visible fabric defect on the 3-seater sofa.
One technician inspected the fabric issue, treated it, and said it appeared to be a stress mark with little chance of successful repair. It remains unresolved.
The leg issue was fixed several days after delivery, not within 24 hours.
The cushion issue took multiple visits to address.
I have now formally rejected the goods under my consumer rights and requested cancellation and a full refund. This is still unresolved.

I am sharing this so other consumers can make an informed decision. I will continue to update this review as the situation develops.

Leah made my experience good and help me choose the right sofa for me

Leah, Gary, Paula were fantastic! Thank you to them amazing team!

Really helpful with what I wanted. Went over and above to sort my order.
Quick and efficient delivery

From ordering to delivery.
I couldn't have asked for anything more.
They kept in touch throughout.
Very well organised.
I have already written a review on their Facebook page. I will be back in the future. Most definitely.
Thank you very much. Keep doing what you are doing.

Purchased a defective sofa. When returned under the Consumer Rights Act, they maliciously abused eBay's partial refund system to secretly stole £101. I had to appeal to eBay's fraud team to force them to return the stolen amount. Unethical and dodgy business practice

website easy to use with clear details. Great customer service. Followed up with a call to discuss furniture and delivery time. Which could be delivered very quick! Sent me extra pictures and videos of the furniture even after sale as I requested. Delivery guys arrived and set everything up and also moved the sofas round to see best placed. Cleaned up packaging and left. Absolutely great service and deal from start to finish. Thanks - will come back