Junction 17 Cars Avaliações 1.879

Please avoid junction 17 they will promise what you want to hear and leave you disappointed. I purchased a bmw 430i Ye68xco they knew I was arriving at lunch time to purchase the vehicle and it was not cleaned and had a flat tyre. I was able to take the car for a test drive but not far as there was only 30 mile of fuel on the range after driving over 5hours to get the vehicle I was disappointed in the service but was happy to over look this as I could clean the car myself and they did put air in the tyre.

On driving home the oil light came on which I thought strange as they said it was just serviced it, it was not serviced or recently mot'd both of which I was assured it had been. I was also given a much lower price for trading my car in that I'd been quoted by them & the APR & hidden fees were also more than 1st quoted.

I picked up the car on Saturday 6th Sep 2025 and was forced to contact their aftercare team on the Sunday as I had major oil leak from the turbo & had to stop several times on the drive home to purchase & top up the oil as at this point I was unaware it was a serious issue and that it put myself my girlfriend& other road users at risk.

The communication between the aftercare team, a1 warranty & Close Brothers finance was shocking, I was promised it would be picked up & fixed several times & it never was then it was to go back to their garage in Peterborough which i wasnt agreeing too as i live in Scotland. After numerous calls and emails I was able to get the turbo fixed at no cost to myself, I even asked to reject the car on several occasions under the Consumer Rights Act & within the 1st 7, 14 & 30 days, j17 refused this.

As soon as I picked the car up from the garage aftet the turbo was fixed the 3rd garage it had been put in too, drivetrain warnings lights came on in the dash and later found out the car had serious problems so much so I had to put the car in to a bmw specialist who quoted £10k+ to repair i contacted reject my car for advice and they took on my case and have finally got my money back 8 months later from the finance company (close brothers ), had I not got a lawyer involved I would of got nowhere on my own with it. Was told by the lawyer the car had been tampered with as the mile on the car had been altered have been told that the car is to be scrapped please please avoid junction 17 & pay attention to the negative reviews I wish I did.

ABSOLUTELY STEER WELL CLEAR OF THIS DEALER!!
Purchased a vehicle which developed multiple faults shortly after purchase, including warning lights, limp mode, and confirmed fault codes from an independent garage.

I exercised my right to reject the vehicle within 30 days under the Consumer Rights Act 2015 and returned the car to the dealer. Since then, the experience has been extremely frustrating.

There have been repeated delays, inconsistent information, and a lack of clear communication throughout. The vehicle was not inspected within the timeframe originally advised, and I have been left without both a car and the funds used to purchase it for a prolonged period.

I was also informed that an independent inspection had been arranged, however when I contacted the company directly, they had no record of any booking or enquiry.

Due to the lack of resolution and ongoing delays, I am now proceeding with a County Court claim to recover the funds.

Overall, this has been a very stressful and disappointing experience. I would strongly advise others to avoid completely.

I approached Junction 17 to sell my GT 86, being a sports car it needed to be sold in the right market, I tried selling locally and on Ebay but with no luck. I was sent the required paperwork which I signed and returned. I dropped my car off on Friday at 1pm by 5pm the car was reserved and by the following Tuesday the car was sold. The communication through the whole process was amazing keeping me informed at every stage and to sell it that quick was just remarkable.

I’ve used Junction 17 on a few occasions to sell my cars, using their brokerage system. On all occasions I’ve been exceptionally pleased with the service I have received and also the return (financial). Jamie, who works within the brokerage department has always been brilliant throughout and has always kept me updated with progress. I wouldn’t hesitate in recommending this service to anyone.

Good service, very helpful and always were able to answer my questions about the cars and service history.
Definitely would buy a car from them again!

Literally never write bad reviews however be very careful taking the service package.
Pressured into getting this (For nearly £1k extra!) even though I live in Leeds and didn't want it. Promised there would be a garage opening in York that i'd be able to take it to which doesn't actually exist. Told its 2 services a year as a BMW needs to be well looked after. It's actually just 1 major service and 2 minor services across the entire 36 month package.
Now won't offer a refund or any help other than.. get the car to Peterbrough.
Oh, and that do I have that conversation written down or recorded, because its a salesman thats told you that... Sorry, so i should expect to be lied to by your salesmen!?. Bonkers.
Seem very helpful and nice when selling you a car but after sales package and care a joke.
Won't be buying from these guys again.

Absolutely shocking experience with Junction 17 Cars.

Within a week of buying the car, an engine warning light came on. I reported it straight away and was told by their Rugby branch it “just needed resetting.” No proper investigation, no real fix just a quick reset to brush it off.

Unsurprisingly, the same fault has now come back a few months later, proving the issue was never dealt with properly in the first place.

Now they’re refusing to take responsibility and trying to hide behind the warranty company, which has rejected the claim. This is completely unacceptable the fault was reported immediately after purchase, so it should have been properly diagnosed and fixed by them at the time.

To make things worse, I was told to take the car to a garage for repair, only for them to then refuse the work. Total waste of time and completely unprofessional.

I live over 3 hours away from them, and I’ve now been left without a car for almost a week, which I rely on for work. The lack of care or urgency from their side is unbelievable.

It genuinely feels like I’ve been fobbed off just long enough for them to avoid their responsibility. Once they’ve got your money, you’re on your own.

No accountability, no proper aftercare, and no interest in resolving the issue.

Sold my car through J17 and experience was good, Jamie supported me through out, with good/clear comms, it was all I needed to confirm I was with the right people, car sold quickly - well done and thanks

Took my deposit, and then offered me embarrassment money for my car trading in. Didn’t have the decency to come back to answer my Questions. Top dollar retail money for the car they were selling to me, however bottom dollar for my car. Please avoid people!!!!

Would of out zero star rating but not an option ,

PLEASE DO NOT BUY FROM THIS GARAGE EVERYTHING ABOUT THEM IS ABSOLUTELY RUBBISH THE CAR WAS STINKING DIRTY with engine bay full of leaves and dirt , lots of things wrong with with car that they said they would sort and didn’t engine management light came on days after sale , then emailed after sales to try to sort all issues and email got rejected now I wouldn’t even contact them again cause the anger and stress so I’ll sort all issues myself what an absolute shower of shite !!!!!

Amazing service. Friendly staff and manager.
Thank you to Brad and James. For helping us get amazing deal on a Porche Cayenne 3.0L. Been able to give a personnel approach and guide us clearly though the paperwork explaining everything throughly.
Big Shout out to Liam in Vaulting. Sparkling job.
Brilliant team. Well worth a visit.
Many thanks
Kada and Liz

For a dealership offering such high end vehicles I was surprised at how poorly presented the cars were, scratched, bad paint jobs, dusty, fingerprints and cobwebs etc. and the 'Valeters' do a crap job (But so would I for what they're paid, to be fair)

I wasn't a fan of the pushy sales and the inability to take 'no' as an answer or listen when faults with the vehicle were pointed out.
There was a clear lack of knowledge about the vehicles and the history all they seemed interested in was pushing their bank details on to you.

Nothing was quick, We were kept waiting a lot for back office stuff to be done, finance arrangements dragged out over days.
Customer service was lacking, we spent hours at the dealership and after 4 or 5 hours eventually had to ASK for a coffee.

They get very funny with you if you want to view more than vehicle and literally have to sign a document agreeing to buy the car before they'll allow you to test drive.

Everything they do and say is about getting money out of your bank account and into one of theirs (there's about 5 different ones), tried to take a full deposit before the finance had even been approved, glad that I insisted i'd wait as it takes THREE weeks to get a refund from them. I'd think twice about 'reserving' a vehicle as they're in no rush to give that money back if you decide not to take it.

*** After 3 weeks of being fobbed off, I've recieved an email saying they're JUST processing a refund and it'll take 10 days. DO NOT reserve a vehicle unless you're happy to wait OVER A MONTH for money back ***

ZERO for customer service! The place is an absolute joke of an organisation.

In all the whole operation just felt somewhat amateur, dont let the shiny showroom fool you. Very very disappointed with every aspect of this encounter, wouldnt return. Shame, it COULD be amazing.

My experience was wonderful!!!! The sales men are very helpful.. I’m happy for my new car 🚘

We had previously contacted another company looking for a car, took the salesperson a week to get back to us with information.
Contacted junction17 on a weekend, by the same day, we had everything finalised with Brad and a date to come down from Scotland to collect the car.
Within an hr of sitting signing paperwork, I was on my way back to Scotland with our new car

Customer service was great when I was buying the car and I was very happy with the vehicle. The problems began afterwards. I had paid a deposit for the V5 which I sent to Junction 17 cars immediately I received. It had also been agreed that they would pay for a minor repair to the car. It then took nearly 3 months to get this money back. Phone calls were not returned, emails not replied to and eventually I had to send a letter before court which prompted an immediate response. After sales service was appalling and made it a very disappointing experience falling very short of what I expected.

Where do i start with how bad this place is! We travelled over 2 hours on Saturday 3rd Jan 2026 to look at a mini countryman for my wife, I'd asked on the phone if the car had any dents/scrapes/condition of tyres/overall condition/service due etc. We arrived and started to look around the car and after 15 mins were met with a (supposed) salesman Phillip, I noticed the car had a big dent in the rear passenger door, all 4 tyres were cracked and the car hadn't been serviced. I put all this info to Phillip and he just shrugged and stayed silent.
We felt deflated at the issues with the car as we'd made a 4 hour round trip, so when we sat down with Phillip i said the car needs at least a £1000 spending on it to put right. He went and spoke to his superiors and came back with a £500 reduction but then said there is the £250 admin fee to go on top! we refused this and said £1000 off no admin fee which he refused so we left it there and started the trip back home.
5 minutes after leaving Phillip rang and said they would accept the £1000 off so we went back sat down and started the paperwork. I said the car hasn't been serviced as advertised and he said one of the mechanics had reset the service light! I asked if the car was HPI clear which he said yes 100%. My wife transferred the full payment for the car and once Phillip had confirmed receipt he then told us they didn't have a logbook for it!!! I said you can't legally sell a car without the V5 and he said fill this v60 form out and go to the local post office to tax it which we did on the way home. Surprise surprise the tax failed 3 times at the post office so i rang Phillip and was told don't worry the cars already taxed, they would fill a form out and send to the dvla and we would have the v5 in 3-4 days.
When at home i checked the uk car tax laws which states its the owner that has to be taxed on the car.
We wouldn't dare to drive the car after reading this.
We didn't receive any log book by the Friday 9th Jan so my wife rang the DVLA to chase the form and they said they hadn't received anything and it could take 6 weeks and we couldn't drive the car until the V5 had arrived in our name and we could tax it! I then did a hpi check and found the car was still on finance with bmw! I contacted junction 21 only to get through to the robots on reception who would transfer me through to a voicemail of the person that deals with it or tell me the person i need to speak to doesn't work Fridays!
My wife sent an email of complaint to the business manager there with no reply.
I waited until the Monday 12th Jan and with my persistence got through to a sales manager Jamie, i explained everything to him and he agreed Phillip shouldn't have waited until the money was paid to inform us they had no V5, he said the hpi would be cleared that day and he assured me the v60 form had been sent off and the car was fine to drive taxed in someone else's name! i said the dvla had said otherwise and we wouldn't be driving the car. He said he would contact the dvla and come back to us, we received an email to say hpi had been cleared.
He came back to me on Friday 16th Jan to say if we sent him the payment for the tax he could tax it in my wife's name as he knew someone at dvla (all sounds dodgy) which we did and he sent proof that it was taxed under my wife's name on Monday 19th so at least we could drive it (2 weeks after buying it)
Another week passed and we eventually received an email reply from the business manager saying they had trouble getting the v5 from the previous owner and that we should fill in a V60 form and pay £25 for a lost V5 and they would reimburse so i called Jamie only to be told to ignore that email and the V60 form had definitely been sent to dvla. we waited until 6th Feb to contact dvla to be told they had never received a V60 form from the garage! another phone call with Jamie and he said the boss sent you an email telling you to fill in a V60 and pay the £25 i said you told us to ignore that email!! he said did i? (clueless)
So we filled in a new V60 on 6th Feb paying the £25 and sent an email receipt of the £25 which they took nearly a week to reimburse.
We finally received our logbook on March 27th nearly 3 months after buying the car! I wouldn't have another car from this place if it was free i wish id had read the reviews of customers with the same experience. This company just lie and cause unnecessary stress without a single apology. STAY WELL CLEAR
Sorry for the long review

Highly recommend junction 17. Shola who delt with me was exceptional from start to finish, great communication from Shola. Sold my car quick and hastle free.

Found a car with Junction 17 via Auto Trader. Reserved the car with a £99 deposit, spoke to Junction 17 and arranged a viewing and gave my details. Day before the viewing they advised the car was being removed from sale and condemned due to a fault. I knew the guy was lying when he said it's a "problem with the gearbox or something".
Low and behold, the car has been marked as sold, original number plate has been re-registered to it and it shows as fully taxed and insured. This dishonesty will likely reflect on the place in general, so i'm relieved i've managed to steer clear.

Amazing experience visiting junction 17. They had a great selection of nice motors to look at and James was extremely helpful and knowledgeable. Can’t say enough good things about the garage, very clean and professional.

Whilst the car I bought was ok, the service and hidden extras weren’t. Firstly this company expects you to agree to a price for the car, (and agree to pay a £299 admin fee which is not mentioned anywhere on their website) before you can test drive the car!

After arguing I wouldn’t sign for the car before driving it, we took. It for a test drive. As soon as we returned Olivia the saleswoman pounced on us wanting to know if we would buy it. After negotiating away the Admin fee we eventually agreed to buy.

Then came the sales ploy for something called shine .Protect! and additional warranties. Don’t bother with either! The warranties are very overpriced and you can buy better, cheaper ones separately.

Shine Protect is supposedly a paint chip/scatch/dent policy which allows you to have any such things repaired at no cost having taken out the £249.00 policy. Olivia explained you could have as many as 7 repairs in a 12 month period. However on reading the small print after purchase it’s actually on 4 times and a maximum of 7 chips in total. Slightly different! So we decided to cancel within the 30 day cooling off period. To cut a long story short this took 3 weeks to get resolved after my first request, several emails, phone calls……with no one wanting to help. I also called Shine.Protect to complain but they didn’t get back either!

The aftersales service is shocking! Attitude shocking…..just read the other reviews. They really don’t deserve to still be trading. Avoid at all costs!