Just Brabantia 

Excellent customer service from Brabantia. The touchlid of our old 4litre bin broke at the hinges after many years of pretty heavy use. I emailed Brabantia via their website and received a very helpful response almost immediately. I was informed that due to the age of my bin the design had changed slightly, however, I was assured that the new lid would fit my existing bin. I ordered the replacement lid and it arrived only a few days later. I was relieved that the new lid did in fact fit perfectly and it seems to be sturdier and looks better than the old one. All in all an excellent and efficient service from Brabantia.

Brabantia bins are an expensive waste of money. The lid constantly breaks and although there is a supposed 10 year guarantee they make it almost impossible to get a replacement. I would avoid there products at all costs.

Not the best experience unfortunately my bin looks good but doesnt function!! I have a bin and the lid broke a few years ago but was still under warranty so I contacted them and they replaced it which was great until the new lid a couple of years later stopped functioning properly. The new lid has broken but the warranty doesn't cover the new lid so I am now stuck with a lid that doesnt open which makes the bin useless. I thought that the brand promoted the fact that its product was quality snd guaranteed but this doesnt seem to be the case! The product failed under warranty but now they use this to
Get out of replacing a faulty product

Terrible experience shopping with Brabantia. Never received an invoice or dispatch email. Item didn’t even arrive at my doorstep as promised. Instead I received a note from Royal Mail saying that Brabantia didn’t pay their postage so they weren’t able to deliver my item. I had to then drive down to the depot to pick up my item and pay Brabantia’s £3 postage fee. So unprofessional. Avoid them!!

Worst customer service ever
I ordered a bo touch bin. I contacted them and asked them to change the colour - this was not done. I contacted them once the item had been delivered and requested that the item be returned. Dpd local refused their prepaid label as the bin is too big. I have been in touch numerous times to customer services and have had no response. Messenger does not work on their website and there is no telephone number. Never deal directly with this company they are awful.

If I could give this company one star I would. Can’t believe how dreadful their customer service is. Seems if they don’t make the product, and a lot of it they don’t. They don’t care.

I bought a Brabantia saucepan. After 8 months the knob broke. Fine I thought it's got a guarantee. NOT so. Brabantia informed me they don't make the saucepan and the warranty isn't with them. Talk about slippery and unethical. I use to respect the Brabantia brand not now.

Our Brabantia rubbish has been outstanding for the ~5 years we've had it. The lid latch recently broke off, and Brabantia was awesome at replacing it free of charge, even though we hadnt registered and didnt have the original receipt. Just incredibly good customer care and service on an outstanding product.

Outstanding customer service.

The lid of our Brabantia bin suddenly refused to open. I looked up online what to do, and found a statement that Brabantia would replace it FOC if less than 10 years old. I could hardly believe it, so I rang Brabantia and spoke to a very nice lady who confirmed that a new lid would be sent to us completely free. It has just arrived and I am so pleased. This is outstandingly good customer service,

Perfect, quality kit

Bought a bin off these people 10 years ago and after 10 years of complete abuse it finally give up a couple of weeks ago so I had no hesitation of purchasing off them again. Love the new bin with soft closing lid, sqeeks a bit when opening but looks lovely (stardust white or some such), easy to clean, easy to put in and take out bin bags with little tabs on the side to help. Once again a well made, robust product which I shall probabl have for another 10 years.

I bought two fry pans from Brabantia. Everything I cook in the pans stick to the surface. I have only had them 1 month. When I tried to return them to the store they said I needed to contact the company in which I did. Brabantia refused to refund my money. After supplying pictures of the pans they said this product had no manufacturing/material defects. I guess I should have supplied pictures of the food stuck to the surface of the pan. I will not be purchasing anything from this company. Poor customer service!

Not willing to honor warranty despite warranty seal in perfect condition

We purchased our Brabantia kettle three months ago together with a matching toaster. From one day to the next it just stopped working.

This is extremely disappointing for us as we had decided to purchase the Brabantia set because of our trust in the brand.

As the kettle was only recently purchased the warranty seal at the bottom is still in perfect condition. I was extremely surprised when the customer service assistance advised that they would not offer any warranty service due to a missing receipt. We do not keep receipts for all electronic products purchased and from our experience with other companies it is now common practice that the product code is sufficient for the manufacturer to accept the product as one of theirs.

Now we have to replace the 80£ kettle only purchased 3 months ago with a new one.

Had minor problem with bin lid and they sent replacement within 5 days; no issues and kept to their promise of 10 year guarantee - Others could learn from their example - highly recommend

We have had our bin for 10 years.
I had a replacement bin lid after 2 years.
replaced again free of charge after a further 8 years saving me around £40.00. I received the replacement bin in 3 days.
What a great service.
Thank you Brabantia.

I never normally write reviews but I am so extremely impressed with the outstanding customer service I have received from Brabantia over the last few days. The replacement touch bin lid was sent out to me within days of ordering, completely free and without any quibbles.
I have always bought brabantia products over the years because of their extremely high quality and standards and have never experienced any problems with the brand and to see how the company has dealt with my very first issue is absolutely fantastic, I am extremely impressed . Thankyou Brabantia ❤

Our bin catch snapped (the bin is 4 years old and gets heavy use). I phoned the helpline as it has a 10 year warranty. I expected a lengthy battle and a scrabble for paperwork to prove when I bought the bin after holding for an hour or two. But the call connected straight away and they use took my name and address and posted out not 1 but 3 replacement parts which arrived a couple of days later and were easy to fit. I think this is refreshingly great service, thank you.

they may not be the cheapest company but boy are they best on the customer service front. Fantastic, no quibble guarantee honoured and some. Wouldn't consider buying touch top bins from anywhere else

I have always been a Russell Hobbs girl, and 3 months ago I decided to trade in my 8 year old Russell Hobbs toaster and kettle for a Brabantia toaster and kettle. They look lovely and I have always thought they are a good brand.
Well, from almost the first time I used them, firstly the toaster has to be pushed down 4,5,6 times before it actually starts toasting. The kettle also from about the second week, I would push the button down to start the kettle and it popped straight back up again. Then it worked fine again, and now in the last 2 weeks it is back to not staying down anymore. We have to hold it or put something on it for the kettle to boil. I know it is still under warranty, but when I take it back to the store where I bought it, they are going to take it for repairs which leaves me with no toaster or kettle.
I really am so very disappointed as I was really looking forward to my Brabantia set. I wouldn't recommend it to anyone and I will most definitely be going back to my old dependable brand.

I looked for a Just Brabantia Review site as since 5 May 2014 when I ordered my Lift-O-Matic Airer via PayPal (which payment is confirmed on my account) I have neither received e-mail acknowledgment of order or anything else. Reviews got me really worried now so will get on the case Monday.

I have bough 30L red Brabantia bin and i must say it is brilliant! I love the color and it suits my kitchen perfectly. The delivery faster then expected which was great as i could not wait to get it as my old bin has broke. Would recommend to my family.