Just go Motorhomes Avaliações 

The motor home I was given was not what I had ordered. Several things were broken: Toilet leaking into main dining area; TV not work: Leisure battery not work on Fridge/Freezer: Broken blinds: Sat Nav not work even when representative tried to do it with his own phone.
Trying to register a complaint is virtually impossible. There is no direct number.

Used this company several times over the last few years and always very happy with experience. However since being bought over by Indie Campers the prices have increased significantly leading to me no longer being a customer. The fees added are exorbitant for example £200+ for preparation??? Initial price noted at £85 per night but bumped up to over £700 for a 5 night hire is unacceptable. Unfortunately I will no longer be a customer of the company unless they are willing to reconsider some of these ridiculous fees.

I have been hiring campers from Just Go for many years, often hiring two a year. Always had a great experience all round. The company has recently been sold to Indie Campers and the changes have been dramatic. Reduced staffing levels leading to a wait of over two hours for collection with no time slot given as was the previous system. Mild damage happened to the vehicle which was mended within hours of drop off (I actually went straight back to the depot to view the damage within hours of drop off to be told that I could not see the vehicle as already in cleaning dept) . Was given an initial figure for the damage by email which was around the figure expected and that I had also discussed with the team at the dept, however when the damage report arrived, the figure was three times as much. Have argued for weeks as the final figure was way more than the actual costs could have possibly been. Have got no where and will therefore not be hiring from Just Go again. An example of how new owners can completely change the service, policies and overall experience for the worse.

We hired a 6 berth camper for 17 days back in Easter. The booking process was good, picking it up wasn't great and we had some problems. We had water in the wing mirror, which caused the bulb to go, which they just cleaned out and replaced the bulb and said it will be fine but during our trip it started filling back up with water. We were wild camping for the 1st few days and had no water, we somehow lost 100L of water during our journey. We had no oven tray to cook with, had to find a shop in France to buy one.
No plug sockets worked in the camper when wild camping, you have to be connected to the mains, was not told this.
The pins in the mains lead were loose and would get stuck in the plug when we disconnected.
Blinds were broken, we told them when we picked up the van and someone came and had and look and said no they are ok. The bin was held together with wood screws so the plastic lid on the plastic bin kept falling off.
The main problem we had was when we converted the dining table into a bed it broke! We tried to fix it, we rang and reported it. We were told to go and find someone who can fix it, pay them and they would reimburse us. My problem was we were in the middle of our holiday, parked up at a holiday campsite in Spain. I don't want to use my precious holiday time with my children to go hunt down someone who could or could not fix it. So the youngest (13) had to share a bed for the rest of the trip.
When we returned the RV to the Toddington branch we told them we wanted to make a complaint and they sent us a link to do so. Well who knew it was going to be such a palava.
So while we were away Just Go was taken over by Indie Campers, we have been past all over the place trying to get some compensation for all the issues we had.
I have submitted the complaints form twice, I have called over 20+ times, I have been told my complaint is 10th queue so someone will get back to me soon. I went back to the Toddington branch to speak to a manager, there wasn't one on site that day but I got her email address and we have been communicating but today she tells me she doesn't deal with complaints or compensation and she is just escalating my complaint.
I would have recommended this company before as we have hired from them before as they are local to us but after this experience I would not recommend. Avoid!

AVOID!!! Trying to speak with anyone at "Just go Motorhomes", "Bunk Campers" or "Indie Campers" is impossible!. Have left voice mails and sent emails to all 3. They all use the same voice mail system and you never get a call back or a response to an email.

Will be getting my money back from the bank and report them for fraud!

AVOID this company. We hired a motorhome from the Toddington depot for the Easter weekend. The bed broke on the first evening. Despite a number of calls to the "emergency" On Road Support number, nothing at all was done to resolve the issue. In the absence of sleeping facilities we were forced to abandon the trip and return home the next morning. When we returned the vehicle, we requested a refund via their grievance report process. Two months later there is still complete silence from JustGo. We have emailed their parent company Indie Campers repeatedly and get nothing more than platitudes and holding emails. Really abysmal customer service.

Das Wohnmobil war nicht wirklich gut ausgestattet. Die Übernahme am Starttag hat deutlich über 2 Std. gedauert, trotz Terminvereinbarung.

Bei Rückgabe ging es dafür rasend schnell. Allerdings war dadurch auch kaum Zeit, den kleinen Lackkontakt mit einem anderen Iren zu besprechen. Einerseits haben wir nie wieder davon gehört, nur die Kaution (wir hatten die Premiumversicherung) wurde einbehalten. Andererseits haben wir uns nicht sehr wohl gefühlt nach der Rückgabe, da wir eben auch keine Infos zum weiteren Vorgehen etc. bekamen.

Insgesamt war der JustGo-Service in Edinburgh (dort waren wir im Vorjahr) deutlich besser.

Upon return we were told that there was a damage on the mirror however my partner showed them a video of the vehicle prior on which it was seen that the damage was already present beforehand. Make sure to take photos/videos firsthand. Customer service is a nightmare, I have been dealing with Abigail (apparently there are two of them) and both are the same incompetent. I have asked for an email confirmation in regards to the refund and I have been promised by both that they will facilitate it, it's been nearly a week and both can't deliver what they ought to do.

Im saddened to be putting this review on here as the actual process of hiring the motorhome and holiday we had was really good but the stressed caused now has ruined the experience . We paid a 2500 deposit and was told it would be refunded within 10 working days of return. The 10 days has passed and no deposited . Contacted Justgo and they advised it wasnt them releases it but the card issuer . When i contacted card issuer they said due to amount of deposit being held i needed and email on headed paper stating they where happy for deposit to be returned . Since that i am being passed from person to person with a promise of an email . My last communication was that it might take up to 28days to process refund which was never mentioned at the time . I have had no response for 4 days now when all it takes is an email that i can pass on to my card company for immediate refund . I would advise not to use Just go if you have to pay a deposit as return within 10 days just isnt true

Is there a phone line problem? I’ve left two voicemails and when I have got through, it just keeps me on eternal hold before cutting the call. I’m trying to pay my balance as the payment link doesn’t work and am very concerned. Is this what I can expect if there is a problem on the road?

Rented from the Dunstable branch, lovely staff, clean and new-ish and well maintained camper.

Stress free check in and check out only small criticism would be there was now way to ignite the gas hob, had to sponge a lighter on our first morning as we were told it was an electric ignition but that was only for the oven.

Horrible experience in Scotland with Just Go company (ONGOING)
Just go Motorhomes We have now also been informed that this company has been bought by Indie Campers , and we are urgently asking them to step in and help resolve this situation. We also want to make it very clear that we mean absolutely no disrespect to the Scottish people — everyone we have met here has been kind, helpful, and supportive during this difficult time.

On the 30th of March, just 4 days ago, we arrived in Scotland for our long-awaited family holiday. We are 4 families in total, and this trip has been planned for over a year.

We took a taxi from the airport to the “Just Go” motorhome company to collect our 4 motorhomes – one for each family. Everything seemed fine at first, and we set off on our journey to do the NC500. We stayed at our first campsite overnight, excited to begin our adventure.

The next morning, at around 11:30am, our motorhome broke down and would not start.

We called roadside assistance, and they arrived about an hour later. They managed to start the motorhome, cleared some error messages, and told us everything was fine. We trusted them and continued driving.

After just 45 minutes, the motorhome started failing again. It would barely drive, going only 30–60 km/h at maximum speed. This was extremely dangerous, especially when trying to pull out of roundabouts or side roads, as the vehicle had almost no power.

We managed to reach a campsite, only to discover that even reverse gear wasn’t working. We had to park in a way that didn’t require reversing – and then the motorhome completely died again and wouldn’t start at all.

We called “Just Go” again. They promised someone would come that same evening to fix the issue. We waited… and waited… and waited… calling repeatedly until 11pm. No one ever showed up.

The next morning, after calling yet again, a technician finally arrived with a tow truck — after 6 hours of waiting, leaving us stranded at the campsite until 3pm. He told us the motorhome was NOT reliable and was dangerous to drive, and it had to be towed away.

This left my family — 2 adults and 2 children — completely stranded.

We contacted “Just Go” again, and they told us that once the motorhome was collected, they would dispatch a replacement. Not wanting to waste more time, we joined the other families and travelled to the next destination, expecting the replacement motorhome to meet us there.

But it never arrived.

We have made countless phone calls since then. Every single time, we are told the same thing: “It has been escalated to management.” And yet, management never contacts us. No solutions, no updates, no help — nothing.

They have left us stranded with nowhere to sleep, and they have shown absolutely no care or responsibility.

Thankfully, on the first night, a kind campsite owner managed to find us a bungalow so at least my family had shelter. But the following night, there was nothing available. We were forced to sleep on the floors of our friends’ motorhomes like we are completely helpless.

We are now on day 4 out of 10, and we are still stranded with no proper accommodation, no replacement vehicle, and no support.

We have tried everything — calling the company over and over again, contacting the Maltese Embassy in the UK, the police, and UK consumer services — and still NO ONE is helping us.

We are exhausted, angry, and completely desperate. We paid a lot of money for this trip, and we are being treated like we don’t matter at all.

They have ruined our entire itinerary, our holiday, and our happiness. A trip we planned for a year was destroyed on the second day.

We still have 6 days left and we are basically homeless in a foreign country after paying so much money.

Can anyone please help us? We are truly at a loss.

The staff were fantastic, especially John who was incredibly helpful as it was our first time with a motorhome. Scotland didn’t disappoint and we’re already looking forward to returning next year!

We have been thinking about buying a motorhome and decided to hire one to test the experience.
We found Just Go and easily booked the van online for 24th to 29th January. This was the only part of the experience which went smoothly.
When we arrived at the Toddington depot to pick the van up we were given only the most cursory demonstration of the van ‘s capabilities, even though we explained that this was the first time we had used one. We were told that the van had not been cleaned outside but this did not concern us too much as it was a winter hire. However, when we started driving it was obvious that this meant the wing mirrors were absolutely filthy which seemed a hazardous state in which to put the van on the road. We immediately stopped and cleaned them.
Throughout the hire period we came across a litany of issues which should have been picked up and corrected before the van was released. This included:
• No door handle on the inside of the habitation door making closing it very difficult
• The heating did not work which was a problem in January
• The hot water did not work
• The internal insulation screens were the wrong size and broken making privacy and insulation difficult
• The grey water pipe for emptying waste was broken
• The screens around the windows were broken which also impacted privacy
• The frying pan which was provided was in an unusable state
• The overall cleanliness of the van was poor
While we were away, we made these complaints to the company and were told to complete a grievance form on our return which we did on the 30th January. At that point we were told there would be a response in 5 business days.
We have heard nothing since by way of explanation. I have contacted the Guest Experience team on email numerous times to be told that the department handling the complaint is Customer Care, I have asked to speak directly to them but been told that they do not accept direct contact and they will contact me. I have also asked to speak directly to the Managing Director so that my complaint could be escalated, but again this has not been possible.
We are now into March, and I have heard nothing.
We spent a significant amount of money on this hire, and I have 2 messages for anyone planning to hire from Just Go:
1. Ensure you check every part of the van before you leave and get a full explanation of all parts of the van
2. If you do have any complaints do not expect any response from their customer service team, their approach seems to be one of ignoring the issue in the hope it will go away.
Overall, this was a TERRIBLE experience.

Fantastic staff

Campervan was high spec and lovely to drive. All my issues are directly attributable to terrible service. Unfortunately we were given a camper van with no gas and no toilet chemicals (despite paying additional fee for both) and personal belongings of previous guest still in the camper van showing it hadn’t been cleaned and cleared properly. After numerous wasted phone calls trying to troubleshoot endless heating errors on control panel we realised the errors were due to an empty gas canister. We had ran out of gas on day 2 of our trip despite paying additional fee for a full 15kg tank which was simply not provided - completely unacceptable. As we were not given the gas we paid for it resulted in a camper van without heating, no hot water or cooking facilities and a camper which drained the fresh water tank to protect pipes from freezing in cold temperatures. This completely ruined the trip as the camper wasn’t fit for purpose - it was February in Ireland which is cold and wet. Several more phone calls to the company and it was clear no one would meet us to replace the empty gas.

Currently trying to work with complaints team to get a refund. Customer service on the phone are terribly apologetic but unable to put you in touch with manager to discuss grievances. Absolutely no standard of service has been provided from the Belfast branch. When returning the van no manager was available to discuss issues and I was assured I would be contacted by manager on Monday morning - no contact has been made and despite calling twice I have yet to speak to Belfast manager.

Complaints team take up to 10 working days to review and decide on refund so the frustrating and disappointing saga of what was meant to be a holiday continues.

The staff on both the phone and face to face were very helpful and polite

Car very good condition and pickup and return motorhome procedure very convenience and fast.

This is the third time we have used just go after two very positive experiences, we felt this time something had changed. Motor home was dirty outside (not their fault as the washer had broken) but did leave us exposed to potential damage that can’t be seen. The motor home could have been cleaner inside also, was clean but not sparkling clean and upholstery being cream needed a deep clean. The shower leaked and the only plug came out of a socket. Small things such as leads not tidily put away in the storage area meant we spent significant time untangling before plugging in on our first night in the freezing cold. Would still use again but first two time were a much better experience.

Im delighted to say just go was excellent with my request and everything was perfect.