Karen Potter The Estate Agent Avaliações 

95
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I needed to sell my mother's bungalow after she had to go in to a nursing home and I put it on the market with Karen Potter. Our Sales Negotiator Jemma Davies was understanding, knowledgeable, thoroug... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

A long drawn out experience through no fault of Karen Potter. Katie Rimmer maintained regular contact throughout the latter stages and assisted greatly in pushing this across the line at the eleventh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Me and my boyfriend bought our first property with Karen potter last year and couldn’t recommend them more. When we viewed the house the man that showed us around was lovely and chatted to us about th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish great advice throughout and feedback, on viewings, recommendations to increase interest etc….. all backed up with friendly calls and updates on progress . We knew consistently wh... Ver mais

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Detalhes da empresa

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Escrito pela empresa

Welcome to Southport’s most experienced, award-winning Estate Agent, where our customers are always our priority. Thinking of buying or selling? We would love to hear from you. Simply either click www.karenpotter.co.uk or call us on 01704 500 008, or, if you prefer to see us, our town centre office is open 7 days a week, with free customer parking!


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,7

Todas as avaliações

(95)

26 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Difficult company

23 de março de 2022
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Hello Sean, I'm so sorry to reach your review of our company.
We pride ourselves on our professional and efficient service. We have no record of having dealt with you and I hope you find the time to contact me to discuss your concerns further. This will enable me to understand why you felt the need to submit your review. With kind regards, Karen

Avaliado com 5 de um total de 5 estrelas

Karen Potter Southport

Simply wonderful service from everyone. From the moment Karen came to value the house ( highest valuation of three as well) Karen and the tream have been utterly brilliant. Sold, above asking price, in less than two weeks with that many people booked in to view over the two weeks
Would I recommend Karen Potter??

Without a seconds delay, thank you all

16 de novembro de 2020
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Thank you! We really appreciate this lovely review, it has been a pleasure helping you and we're delighted you're pleased. With best wishes, Karen and The Team

Avaliado com 5 de um total de 5 estrelas

Thank you

Dear Karen,

I am gradually settling in my new home and in many ways I cannot believe my previous house is no longer my home. I know already I feel happy in the flat and that it was a correct decision to move.
But of course I feel this would not have happened if I had not had you and your Company to purchase the flat from and sell my home. Without exception, you and your staff have been fully supportive in both purchase and sale. Always there to answer / clarify any concerns I had throughout the process. I admit I found it difficult doing things on my own, and you eased the worries. Throughout the process I cannot commend and praise your Company highly enough. (Though I have no intentions of needing you again I feel I shall be contented to reside where I am for a long time!!) Please convey my sincere thanks to all your staff.
With much appreciation.
Kindest regards,

13 de novembro de 2020
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Well thank you very much indeed! We loved helping you and we're delighted it all worked out for you. Thank you for taking the time and trouble to post this lovely review. With best wishes, Karen and The Team

Avaliado com 5 de um total de 5 estrelas

Thank you Karen Potter Estate Agents

We have lived in our current house for 36 years. When we made the decision to move house but remain within Southport we had no hesitation in choosing Karen to sell our house.
Karen is well established in Southport and when you drive around you see plenty of her "For Sale" signs outside peoples houses, the majority of them showing "SOLD".
Karen and her staff's attention to detail and their professionalism from the moment she came to take photos and measurements through to us getting a buyer and our completion date has been excellent.
Thank you Karen, Paige, Sue & Matt.

13 de outubro de 2020
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Thank you for this lovely review, it was our pleasure helping you and thank you for taking the trouble to do this for us, very much appreciated. With best wishes from Karen and The Team

Avaliado com 5 de um total de 5 estrelas

Karen Potter estate agents

Karen and her staff are highly professional and efficient and provide excellent pre and post sale support. Steve and I have used this Company 4 times over the years for sales and purchases and would recommend this Company to anyone interested in buying or selling properties.Sallie Imlach

5 de julho de 2020
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Sallie, thank you so much for your kind words, we love acting for you and always will! With best wishes from Karen and The Team

Avaliado com 5 de um total de 5 estrelas

Excellent service through out the…

Excellent service through out the process every time - I would not use another agent above Karen Potter's. Friendly and efficient staff and an all round excellent and respectable approach to buying and selling. You know you can trust any advice given and that the team will handle the process exactly how you would hope.

26 de junho de 2020
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Thank you, very much appreciated. With best wishes, Karen and The Team

Avaliado com 5 de um total de 5 estrelas

Absolutely marvellous!

A thoroughly professional, efficient, effective and friendly firm.Secured multiple offers on my property within days of placing on the market. Sale achieved almost immediately.
Mark Sutton xxx

9 de março de 2020
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Mark, thank you! This is all we strive to be! With best wishes from Karen and The Team

Avaliado com 5 de um total de 5 estrelas

Highly Recommended

As a property developer I have either bought or sold with most estate agents in the town. I found the most trustworthy agent to be Karen Potter and her team, whether buying or selling.
I was disillusioned when selling one property, other agents would value it at an unattainable price, to secure the contract, then reduce the asking price at a later date, wasting all of our time. My advice would not to be taken in by other agents promising the earth!
Over many dealings, KP have offered excellent advice to make my ‘realistic and attainable’ valuations when selling - with the added bonus of free advice in presenting and making the property appealing to buyers
I seriously wouldn’t sell via any other agent- professionalisms is priceless!
I have also bought several properties via KP, and found them to be honest and trustworthy throughout all negotiations. Nothing is more upsetting than agreeing a price only to be gazumped at the last minute bu an unqualified buyer. This has never happened to me with any property that I have bought via KP estate agents.
Highly recommended

16 de dezembro de 2019
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Lee, This means everything to us, thank you for taking the time and trouble to post this very kind 5 star review, we really do appreciate it. With best wishes from Karen and The Team 😁

Avaliado com 5 de um total de 5 estrelas

Fantastic agency with really nice…

Fantastic agency with really nice people who all want to do their very best for you. Highly recommended.

14 de novembro de 2019
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Stuart,
Thank you so much for leaving this review for us, it really is most appreciated and we're delighted you're pleased with our service.
With kind regards,
Karen

Avaliado com 5 de um total de 5 estrelas

Professional and trustworthy

I would like to thank all the team at Karen Potter for their outstanding customer service from start to finish. They understand the importance of keeping communication open and when a phone call is more appropriate than texts or emails. Whenever I called the office a member of staff answered and I was never put on hold or had to go through various options to get the right department. I know that selling a house and moving is stressful and at times it has been overwhelming and emotionally and physically exhausting. All the staff have shown empathy and understanding. They have supported and guided me through the process with their invaluable advice and professionalism. There are many estate agents out there but it's about finding one you can trust. Without hesitation I would recommend Karen Potter.

13 de novembro de 2019
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Miss Cowan,
This is very kind of you to take the time and trouble to post this lovely review. I'll pass your words onto the Team here who will be delighted you're delighted!
With best wishes,
Karen

Avaliado com 5 de um total de 5 estrelas

I can genuinely only say good things…

I can genuinely only say good things about this estate agents I chose to sell my property with...
tried selling my property with another agent a while back & it didn’t sell or have many viewers.

Decided to try Karen Potters as she has a great reputation in Southport.
Sold! Couldn’t believe how quickly ....
It was on the market for 2 weeks and I accepted an offer for the full asking price.

Staff great, always keep you informed along the way. Polite and professional
Thanks guys
Jeff Wall (Beechfield Mews)

13 de novembro de 2019
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Jeff,
Thank you so much for posting this, it means a great deal to us all. I'll pass your kind words onto the Team here and I'm sure it will make their day. We love to please!
With kind regards,
Karen

Avaliado com 5 de um total de 5 estrelas

Comes Highly Recommended

My dealings with Karen Potter's have always been first class.
Every member of staff have always been very attentive and informative, knowledgable, and very friendly and polite.
Thank you for all your help. Highly recommended.

19 de abril de 2018
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Thank you very much for your kind words, they are very much appreciated and I hope we can help you again in the near future. Best Wishes, Karen

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I have dealt with Karen Potter and her team over many years, both buying and selling properties in Southport
Every member of staff goes the extra mile. Information regarding all aspects of viewings and feedback from prospective purchases are communicated immediately.
They have helped me with negotiating, selling and buying prices to ensure all parties get the possible outcome.
Always in a professional and friendly manner.
I have had no hesitation in recommending Karen Potter Estate Agents to friends and colleagues who have all enjoyed the same high level of friendly and efficient service. Thanks to all.

10 de abril de 2018
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Thank you Caroline, I have to say it's always a pleasure to assist you and I really do appreciate your kind comments. I'll make sure these are passed over to the Team. With best wishes, Karen

Avaliado com 2 de um total de 5 estrelas

Very frustrating sale!

I was selling a house and some of the employees seemed ok and always courteous but they are the only estate agent I know that doesn't like to deal with the solicitors until we pressed them.
We were left for 3 weeks until we asked them to call the solicitors to see if the searches had been applied for and they hadn't so it put the sale back 3 weeks. It was then a very painful 3 weeks again to wait for them. Our solicitor said companies now offer to do searches in a week or so.

Very frustrating process which shouldn't of been as it was a very easy sale and the property was empty with no mortgage on.

24 de março de 2018
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Ms Collier

We are devastated to read your negative review, particularly now after carefully reviewing the file and discussing your negative comments in detail with the sales progression team who are dismayed to hear by this medium as to how you feel.

We took initial instructions to market the property 5th January this year, arranged and conducted 10 viewings, processed offers from 4 buyers and following intensive marketing, negotiations and qualifying your buyer, agreed the sale 12th January, a total of 7 days after launching the property for sale. As reported to you, your buyer was funding the purchase with a mortgage. After survey, we issued the Memorandum of Sale to your solicitors for them to deal with the conveyancing process and we chased the purchasers’ solicitors every week: each time reporting back to you or our Client. We have 164 dated and timed notes on file detailing our sales progression and each chase-up call made by us.

The entire conveyancing process took 8 weeks from start to completion which is Industry standard and, as we explained to you during this process, we are unable to influence the speed in which documents are processed (including your instructions to your solicitors and searches etc) as this responsibility firmly lies in the lap of the solicitors and conveyancers acting for the owner and the buyer.

I hope you have taken the time to read our response, we are only saddened that you didn’t discuss this with us and allow us the opportunity to explain this before submitting this negative review. We pride ourselves on great customer service which is delivered effectively by an efficient and friendly team of professionals and I would very much welcome the opportunity of discussing this with you further, if you so wish.

Karen Potter

Avaliado com 1 de um total de 5 estrelas

Condesending Company

Went in to Karen Potter Estate Agents as a buyer. I was greeted by a very condescending sales representative and was then escorted to the door before i had finished asking questions about the property. I felt that the sales agent thought i was a time-waster, even though I went on the offer on a property. I have worked with various estate agencies in the past and have never been treated like this by any of them. In my opinion they do not treat you with any respect.

5 de fevereiro de 2018
Avaliação não solicitada
logotipo da Karen Potter The Estate Agent

Resposta da Karen Potter The Estate Agent

Dear Ian,

I am very sorry you feel this way as this is most certainly not the impression I ever want us to portray to anyone.

As discussed with you through our emails I carefully studied our CCTV footage of the 30 minutes you spent with our sales negotiator (including when I was asked to speak with you too) and I cannot see any indication of her being condescending or not helpful. All your detailed questions were addressed and, when you appeared to have finished, you both stood up at the same time (whilst still chatting) to walk over to the door. We accompanied you to the door out of courtesy, as a gesture of goodwill.

I was disappointed to find this review as I felt the detailed communication we had by private email had addressed this matter. However, I do wish you the best of luck in your search for suitable property and if there is anything I can do to help in the meantime, please don't hesitate to contact me again.

Karen Potter

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