Katieloxton Avaliações 234

Fantastic! Lovely product, super quick delivery and the gift wrap made was a special touch. Thanks very much!

Ordered a personalised hold-all after checking reviews and seeing products online. Product came quicker than advised and appears to be of good quality, I like the attention to detail. Tracking and efficient service. I would buy from them again and recommend on my experience so far. Fairly impressed for a company I had not yet heard of or used before. Nice looking product. Can verify the long term
Quality once I use it. In a lovely personalised gift bag. Good attention to detail is a plus !

Nice bag paid for initials to be on the bag. It came without them on. Too big of parcel to send back to much hassle. Very disappointing because that was part of the charm. Only refunded £4.99 for it

Fantastic, speedy service. Ordered 2 pouches in the sale, both with initials to be added. The quality was superb and the packaging was beautiful with a personal gift card for my niece. So happy with them I have just placed another order today

Signed up for notification when product back in stock, never received that and placed order when happened to see it was available. Days later get an email cancelling order as no stock.
Avoid.

I ordered a bag that came in completely squished due to the way the bag was packaged (no stuffing inside the bag and too many air bags lining the box). I received really really good customer service from representative named Brittany H who helped me file a damage claim and return. I don’t think I would try to purchase from them again as I bought the bag on sale after seeing it in a Facebook ad and in my opinion what I received wasn’t worth the full retail price. But the customer service was indeed phenomenally better than I could have expected based off of the other reviews I read here before deciding to try my luck anyway.

Absolutely brilliant customer service and the bag itself is lovely! I bought the weekend bag as a hospital bag as I am due my second baby any time. I ordered it on standard delivery but when it didn’t arrive on time I was concerned so called them. They answered immediately and looked into it to see there was an issue with Royal Mail. They immediately put an order in for another one and then put it on next day delivery with another courier. I have lots of handbags that I’ve spend a lot of money on and I would say the quality of this one is on a par! Highly recommend!

Disappointed & Overrated
Very disappointed with the quality and overrated for what essential is a very plain product. Dressed up in packaging to try and give it more legs than its actually got - all fur coat and no ....... Don't see what all the fuss is about sadly my daughter's choice not mine.

Lovely bag, bought a Christmas. After 6 months the strap is coming apart at the edges, only used a few times.
Customer service don’t bother to reply.
The bag is beautiful but very short life of 6-7 uses only. Terrible customer service.

I just received my first Katie Loxton bag as a gift from my son and I was not disappointed 😍
Absolutely beautiful bag in gorgeous packaging. Also super quick delivery. Overall top marks on quality and service. Will definitely buy from here again. 💖

Great service, bag is beautiful and arrived in lovely packaging. Arrived within 2 days on standard delivery. Definitely recommended.

Extremely poor service. I'm a business and work with Katie Loxton on a wholesale base and can honestly say everytime I have placed an order, there has been an issue. The latest one being that they have taken an extra payment out of my account with no explanation as to why other than 'we input the wrong amount'. After them already taking another payment. Avoid this business and their shoddy customer service. I wont be doing business with them again.

I received my Kensington weekend bag promptly direct from the company. The bag is very good quality and looks beautiful. My only criticism would be that it has no pockets inside or outside the bag. The photographs and video do not show the full inside so I was still hoping a pocket may be a feature of the bag. A little disappointing for a bag of this size.

Amazing company and beautiful, gorgeously presented gifts! Even the packaging is stunning.
When my order arrived I had unfortunately received the item in the wrong colour. I called customer services but unfortunately they were closed for the day so I left a message and then followed up again on the next business day. I explained the situation and the lovely customer assistant, Suzanne, apologised and said she would have a replacement sent out to me that day. She asked if I could please return the incorrect item when convenient for me.
I instantly received email confirmation of the item being reshipped and I received it within a couple of days!
I then had a follow up call from the voicemail I had left and I thanked them for returning my call and explained I had already spoken to a colleague and my issue had been resolved.
Fantastic customer service. Thank you so much Katie Loxton team!!!

Very happy with my recent purchase! Product arrived very quickly and was beautifully packaged. Can’t wait to use my bag, it’s perfect.

I would say ignore the few negative ninnies on here that have rated 1 star for silly reasons. This company send their items out in such beautiful packaging. I think my item is really great value for money (sunglasses) and the fact I got a case, a beautiful gift bag and a nicely lined box all ticks boxes for me. Love a company that pays attention to details like this! It felt like a real treat to open. Will definitely order from here again!

After a waiting a week for products I paid to be delivered next day, numerous ignored emails, ignored messages on Instagram and deleted comments on Instagram my parcel arrived. Still no word from anyone at customer service.
The items were a gift for my sister, the parcel arrived barely tapped up and when my sister opened the gift which contained a candle the candle is completely smashed to pieces.
Appalling customer service if I could give a -5 star I would.

I purchased 2 purses and only one gift bag came, I’ve called customer service and the lady there was so helpful and pleasant and is sending me another personalised gift bag straight away, gorgeous gifts if you have the gift bags to give them in

cannot opt out from cookies, they are really pushy and if you follow through for some reason it did not succeed (the browser scanning), it is really annoying from the company's website. some people do not care, but I want to have an option