Kawaiies Avaliações 

Resposta da Kawaiies

Atualizado em 13 de nov. de 2023

Hey Renee, We sincerely apologize for any disappointment you've experienced with the quality of our tee. We deeply regret that the method we used to print our tees did not meet your expectations and understand your frustration. Although I would like to note that this is the first time that we have received a complaint regarding our tee qualities. We have already provided you with a free return label and we are ready to process your return as soon as we receive the item. You can choose to get a refund or another item from our store.

Nevertheless, I'm glad that our customer service team was able to resolve this issue swiftly with you. We hope you will reconsider your feedback after we resolve this issue to your satisfaction.

Resposta da Kawaiies

Atualizado em 7 de nov. de 2023

Hi Kitt,

We appreciate your feedback and want to clarify that we are not a dropshipping company. We take pride in having our own dedicated team that works hard to produce a selection of kawaii products for our customers. While we're glad to hear that the products you received were of reasonable quality, we understand your concerns about pricing and shipping times.

Please note that when purchasing from other stores, you may encounter lower-quality items or even receive different products. Our prices reflect additional quality control, additional stuffing for all plushies, better customer service, and other benefits that we offer to ensure a smooth and satisfactory shopping experience.

Thank you for giving us a try, and we hope you'll consider shopping with us again in the future.

Resposta da Kawaiies

22 de set. de 2023

Thank you so much for taking the time to leave such a positive review, Marissa! We're thrilled to hear that you had a great shopping experience with us. Quick delivery and the joy of finding your order is even better in person are definitely things we aim for with every order.

We look forward to serving you again in the future. Happy shopping, and thank you for choosing us!

Resposta da Kawaiies

22 de set. de 2023

We're delighted to hear that you're loving Poe The Grumpy Cat, Tina! Thank you for your kind words about our product and service. We take pride in ensuring our plushies are not only cute but also soft and cuddly for maximum enjoyment.

Keeping you informed with order updates is an essential part of our commitment to great service, and we're thrilled that you appreciate it. We can't wait to welcome you back for another shopping experience whenever you're ready. Enjoy your time with Poe, and thank you for choosing us!

Resposta da Kawaiies

12 de set. de 2023

Hey Jean,

We are sorry to hear that you were not satisfied with the product. However, we cannot accept your request for a full refund and free return postage, as it does not comply with our return policy.

We kindly ask you to respect our terms and conditions and to revise your rating, as it is unfair to give us 1-star for this matter. We are happy to offer alternative solutions so please get in touch with us via email.

Resposta da Kawaiies

22 de set. de 2023

Thank you, Kyle! We're thrilled to hear that you're loving our soft and plushy products. We would have loved to see a picture of your adorable plushies, but we're just as happy knowing that they've brought you joy.

Thank you for your support, and enjoy your cuddly companions!

Resposta da Kawaiies

22 de set. de 2023

We're delighted to hear that your daughter is loving her cat plushie, Lesley! Thank you so much for recommending our product. We take great pride in creating soft, cute, and perfect companions for our customers.

Thank you for choosing us, and we hope she enjoys many cuddly moments with her new friend!

Resposta da Kawaiies

22 de set. de 2023

Thank you so much for your fantastic review, Darren! We're thrilled to hear that you found our product to be just as cute and of good quality as expected. Providing products that match our customers' expectations is always our goal.

We're also glad to hear that your other half loves it! 😊 Our team works hard to ensure that each item is well-packed to arrive safely at its destination. We hope to see you again soon!

Resposta da Kawaiies

22 de set. de 2023

Thank you so much for your wonderful feedback, Cipher! We're delighted to hear that you were impressed with the plushies you ordered. Ensuring that our products meet our customers' expectations is a top priority for us.

We understand how important it is for gifts to arrive on time, especially for special occasions like birthdays. So we're thrilled that our team's communication and tracking information helped ease your concerns, and we're glad your order made it on time. Thank you for choosing Kawaiies, and we're excited to have you as a valued customer!

Resposta da Kawaiies

22 de set. de 2023

Thank you so much, Christina, for your incredibly kind words and positive feedback! Our mission is to bring joy and cuteness to our customers, and it's wonderful to know that we've been able to bring a warm smile to your face.

Our team takes great pride in being friendly, considerate, and well-informed to assist our customers to the best of our abilities. Your satisfaction is our top priority, and we look forward to providing you with more wonderful kawaiiness in the future!

Resposta da Kawaiies

Atualizado em 15 de ago. de 2023

I'm sorry to hear about your experience. Just to confirm you placed your order on 11th July and your parcel has been stuck in the UK's postal system since 29th July. You notified our team about this delay on 3rd August and our team has been investigating your missing parcel with the logistics team. We apologise for the delays, but we cannot be held fully responsibity for the postal service's performance. We will endveiour to follow up on this.

We offered to send you a new shipment at no extra cost, but you insisted on getting a full refund and a reshipment. We believe this is an unreasonable request.

We respect your right to share your feedback, but we ask you to be honest and fair in your review. Please do not misrepresent the facts or omit important details from our communication. We have done our best to assist you, but you have not been willing to work with us.

We strive to provide the best experience for our customers and you can see that we stand by this statement based on all the positive reviews we receive on TrustPilot.