Kckarsuk Avaliações 

37
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing experience from the consult to the actual purchase. Kay has been awesome, helpful and insightful. Thanks Kay will be back for the next car.

Avaliado com 5 de um total de 5 estrelas

Bought a car for the 1st time using kckarsuk. Kay was very helpful from start to finish. Would definitely buy from kckarsuk again Highly recommend

Avaliado com 1 de um total de 5 estrelas

Your response to my review is absolute rubbish. Yes, the car went back to you twice the car went to linleys who did a health check on the vehicle and gave a shocking report, the oil repair you did was... Ver mais

Avaliado com 5 de um total de 5 estrelas

Two months on I’m still really pleased with my purchase. The car has been running perfectly with no issues at all, and it’s exactly what I was hoping for . The whole buying experience still stands out... Ver mais


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

37 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 44% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(37)

37 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I visited KC KARS to purchase my Corsa …

I visited KC KARS to purchase my Corsa Kay was very patient, professional and very helpful. I loved my Corsa, great price and looked beautiful and well presented . I would 100% recommend KC KARS UK rest cars and great prices, with very friendly and helpful staff.
Thank you KC KARS for my lovely car . 😊

19 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience …

Two months on I’m still really pleased with my purchase. The car has been running perfectly with no issues at all, and it’s exactly what I was hoping for . The whole buying experience still stands out smooth and professional. I’d definitely recommend them

1 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely poor service.

Extremely poor service.
Arranged on Monday to see the car on Friday. Got there on Friday and the car wasn't ready, they told me the car was out getting valeted, then 5 minutes later they said there was no one there to test drive the cars. 1st red flag. Got there and asked about the car to the owner, they said they don't know much and the guy test driving the car will tell me, got in th car to test drive and started asking questions about the car, and he said he doesn't know much and that the owner does. 2nd red flag. (Does anyone know anything about this car?) Got back after the test drive and asked if the alloys can be refurbished and the clutch changed. They said no they don't want to. 3rd red flag. I also asked about the free delivery within 20 miles(which I met the requirements for) they said no because of traffic and the time is takes. 4th red flag. I went home and thought they may just be having a bad day, let's give them a chance. Went back the following Monday to potentially negotiate on the car before taking it. I asked for the paper work, log book, MOT and service history. They had none of this ready for me. 5th red flag. When I queried this the owner had to call BMW to confirm these details and they advised her that it's available online, then the owner was trying to argue with me as if she knew this all along. 6th red flag. Who as dealership buys cars without any paperwork. Also the onsite mechanic is her partner, so don't trust the MOT passes and works completed. Overall not great, so I stated I don't do business like this and I'd like to withdraw from the deal and get my holding deposit back. The owner said they don't refund deposits. 7th red flag. Almost 60 days later I got my deposit back and the funds for the finance was sent back. Who takes that long to send money back. So unprofessional, unnecessary and disappointing. Do better.

23 de janeiro de 2026
Avaliação não solicitada
logotipo da Kckarsuk

Resposta da Kckarsuk

Thank you for your feedback.

We are disappointed to read this review as we do not believe it accurately reflects the events surrounding your purchase enquiry.

You initially contacted us on Monday and arranged to collect the vehicle on Friday at 3pm after completing your finance application. On Friday morning, the finance company contacted us to confirm you would be collecting the vehicle later that afternoon.

However, at approximately 12pm you called advising you were only a few minutes away, significantly earlier than the agreed collection time. At that point, the vehicle had been taken off site for valeting in preparation for your scheduled 3pm handover. Despite the short notice, we arranged for the vehicle to be returned immediately so you could view and test drive it.

Following your test drive, you contacted the finance company and authorised the finance payout to proceed, confirming at the time that you were happy with the vehicle. You later advised that you would instead return on Monday to collect it due to arranging insurance and other matters.

When you returned with your father on Monday, questions were raised regarding service history, MOT records and the V5 logbook. We explained that the vehicle had digital service history available through the BMW system and that MOT history is publicly accessible online.

For clarity, the vehicle was not advertised as having a full service history and was therefore being sold exactly as described within the advertisement. As with many used vehicles, available history depends on documentation retained or provided by previous owners.

We also explained that dealerships do not provide the existing V5 logbook containing the previous keeper’s personal details. Upon completion of a vehicle purchase, the new keeper details are processed and the updated V5 document is then issued directly to the customer by the DVLA via post.

The vehicle had also been prepared for collection, including additional preparation work and a fresh MOT carried out at your request. As explained at the outset, the £250 holding deposit was therefore non-refundable once preparation work had been completed.

We believe the negative review has arisen primarily due to disappointment regarding the deposit not being refunded after preparation and additional work had already been carried out on the vehicle.

We always aim to provide a professional and transparent service to all customers and regret that, on this occasion, an agreement could not be reached.

Avaliado com 1 de um total de 5 estrelas

I would give this minus stars if I…

I would give this minus stars if I could.

They are AWFUL. I brought a vauxhall mokka from them on the 13 November and have had nothing but problems since. On picking up the car the tyre sensor was on, I was told it would go off after driving for 10 minutes - it didn't. I drove nearly 300 miles back home so Im very fortunate nothing happened whilst I was on the motorway. They claimed they had done the timing before I collected because it was rattling but they lied. Nothing had been done. My finance company has asked them for proof but nothing has been sent, they are incredibly difficult to get ahold of, ignore messages, tell you they'll ring you but never do. I had a mechanic come out who told me the timing chain hasn't been done. The car is now completely undriveable, they are refusing to pick the car up for rejection so the finance company have organised for a recovery truck to take it back at the dealerships expense. It has been nothing but hassle and Id stay away from them as much as possible.

!!!!!PLEASE AVOID!!!!!

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Kckarsuk

Resposta da Kckarsuk

We are disappointed to read this review as it does not accurately reflect the facts or the outcome of this matter.

The vehicle was sold following our normal preparation process, which included servicing and pre-delivery inspection. Contrary to your review, the timing chain had been replaced by us prior to sale, and documentation exists to support this. When you later alleged that the timing chain had not been replaced, no independent diagnostic report or mechanical evidence was ever provided to substantiate that allegation.

Your initial complaint related to a camshaft position sensor and a tyre pressure warning light, as confirmed in your own WhatsApp messages. It was only later that the allegation changed to the timing chain. When the vehicle was eventually returned, it had covered approximately 569 miles since collection, despite you stating that it was "undriveable". We consider those two assertions to be inconsistent.

The signed sales invoice and our Terms and Conditions clearly required the vehicle to be returned to us for inspection and repair at the customer's expense.

When the vehicle arrived back with us, it was returned in a condition that required a professional deep clean before it could be inspected. After inspection by our workshop, the camshaft position sensor was found to be disconnected. Once it was correctly connected, the tyre pressures were adjusted, the warning lights reset and extensive testing was carried out. No timing chain fault was identified, and the vehicle operated correctly.

Rather than continue a dispute, we chose to dispose of the vehicle. It was purchased by another customer shortly afterwards, who has now owned and driven the vehicle for several months without reporting any of the issues alleged in this review. That subsequent ownership experience is entirely inconsistent with the suggestion that the vehicle suffered from the serious defects described.

Avaliado com 1 de um total de 5 estrelas

Initially Good communication and the…

Initially Good communication and the delivery of service was good, however within the first 3 weeks I had to return the car to be fixed multiple times, timing chain snapped, thermostat needed completely replacing, and it was jolting each time I was in stand still..
after 5 weeks of back and forth and being lied to each time I called for an update or ignored..
(Also had to take unpaid leave from work, as they were terrible at communicating or given me any answers as to when I would
Get my car back) 6days they had it in total, and each time I called they fobbed me off, different story each time, but when I finally got it back it seemed like everything was ok with the car.
However fast forward another 7 weeks (warranty had ran out as only lasts for 3 months) the thermostat has completely broke again, took it to my regular garage who informed me that KC had previously replaced it with an old one that wasn’t specifically for my car and therefore useless, which in turn caused my car to severely overheat and burst my radiator.
This has turned out to be very expensive.
Please ensure if you buy from these dealers that you have your car fully checked by a reliable mechanic.
My car was £5000, and in the 4.5 months iv had it, it has cost well over £1000 to sort.
I would never recommend anyone to buy from here.
Happy to take your money, but unreliable in giving the service and respect.
On top of all that, my head gasket has now gone, so another 800 pounds needed to be spent.
This company is full of cowboys

21 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

⭐ 1 Star

⭐ 1 Star – Extremely Disappointing Experience

I am deeply disappointed with my experience at KC Kars. I was sold a faulty vehicle that consistently failed to start and caused major disruption to my daily life. Despite returning the car on Monday, 24 November 2025, I have received no communication or accountability from the dealership.

I am now out of pocket for transport, juggling work and personal commitments, all because KC Cars knowingly sold me a car that was clearly not fit for purpose. To make matters worse, I am still expected to pay high-interest finance on a car I cannot even use.

The lack of professionalism, responsibility, and customer care is shocking. I would strongly advise anyone considering KC Cars to think twice. My experience has been nothing but stress, inconvenience, and financial loss.
Scam in my opinion

1 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This dealership is a scam the car has…

This dealership is a scam the car has been returned to them the same way I got it but in a very presentable condition since my ownership. The issues this car had was a second hand engine and turbo issue and coolant leaks. I have full proof of the condition of the car via images before it left my ownership. They have lied about issues the car already had so a delaying my money which I am fully entitled to. Kay’s husbhand Laughed and threatened to hit me as she was laughing in the background . if I turned up at kc kars and they call themselves “friendly and professional “ pls stay away from this dealership what ever you do do not touch this dealership you rather not have a car then go through these heartless people. They live off customers money and steal every penny.!!! I have been calling the finance for over two months as she was not willing to co operate this shows what type of people they are. Fake as they come!

10 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unethical Used car dealer, Alfreton Rd, Derby UK.

Extremely poor experience – lack of integrity and transparency.
I left a £250 deposit with KC KARS UK DERBY 15.8.25 to hold a Vauxhall Mokka. I discovered the vehicle had a serious outstanding safety recall with the Takata airbag which has resulted in 28 known deaths which was never mentioned or disclosed by the dealer.
Rather than contacting me to discuss or rectify the issue, they sold the vehicle to another buyer — without telling me and without returning my deposit. I had to chase several times and escalate the situation before any resolution was even considered. I eventually got my money back 1.11.25.
This behaviour raises serious concerns about their ethics, transparency, and professionalism.
I would strongly caution anyone considering buying from this business to:
• Check for recalls independently
• Get all commitments in writing
• Think carefully before paying a deposit
A deeply disappointing and frustrating experience. I WOULD NOT RECOMMEND THIS COMPANY!!!!

15 de agosto de 2025
Avaliação não solicitada

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