Delivery on time with half hour phone call confirming "on the way". Useful, because the mattress arrived at 7.30am! Polite and respectful crew. They put on overshoes immediately they entered the house... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Delivery on time with half hour phone call confirming "on the way". Useful, because the mattress arrived at 7.30am! Polite and respectful crew. They put on overshoes immediately they entered the house... Ver mais
A empresa respondeu
The order process was very easy and communication with staff was great. Regular updates were given on the order, including delivery updates. On the day the friendly delivery men called in advance when... Ver mais
A empresa respondeu
After ordering a product from a premier company we were contacted by Keen & Able who were tasked with delivering the item. Their communication was first class and a change of delivery date was dealt... Ver mais
A empresa respondeu
All my contact with Keen & Able was super simple and easy! They were friendly and helpful, and all communication about deliveries was really clear. They delayed picking up one mattress until they had... Ver mais
A empresa respondeu
We are Keen and Able. We work with leading bed and sofa companies to provide a superior delivery experience to the room of choice. We are totally focused on customer service. Once we have arranged a convenient delivery day we keep customers fully informed on the progress of their delivery. ...
Sandfield Close, Moulton Park, NN3 6EU, Northampton, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Keen & Able were exactly on time. The guys called us 20 minutes before arrival and arrived exactly 20 minutes later. We live on a Farm which is not easy to find but they came staight to us. They were very professional, courteous and friendly. The pick-up was completed perfectly. The service was impressive and I highly recommend the company.

Resposta da Keen & Able
Excellent company. Friendly and professional service with very good communication. Highly recommend.

Resposta da Keen & Able
Excellent communications throughout the process, time slot provided a few days before and received a call to let me know there were 30 mins away.
Bed was carried up stairs and assembled quickly with all packaging taken away. Both men were polite and respectful of our property. Some confusion regarding collection of our old bed, however this was quickly resolved with a call to head office to confirm we had paid for collection, ideally the drivers should have been informed to avoid a strained 5 mins.
All in all a very good service and would use them again

Resposta da Keen & Able
From the placement of the order to the excellent delivery of our mattress, the service has been first class. Excellent (and accurate) updates and communication and the delivery team were great. Very respectful of our home and taking care when delivering the mattress to our room. I would highly recommend using Keen and Able!

Resposta da Keen & Able
The mattress arrived a couple of weeks early which was good, and the delivery men contacted us half an hour before arriving and were excellent ,taking care when delivering the mattress upstairs and taking away the old one. Excellent service by all.

Resposta da Keen & Able

Resposta da Keen & Able
Punctual. Didn't moan like some couriers that they carried my mattress upstairs in the building as no lift. Considerate as took their shoes off on entering my property. The job was done effectively with no hassle what soever. Great work

Resposta da Keen & Able
As with a previous preview, the communication was excellent. We had a call when they were about 20 minutes away which was really helpful as I work from home so could arrange my break around delivery. When to 2 men arrived, they were polite, very efficient and respectful, even offering to remove their shoes as they came in. I would definitely recommend Keen and Able. Thank you guys, you did a great job.

Resposta da Keen & Able
Kept in touch about pick up and made it all very easy. The staff were helpful and polite, always makes a difference...

Resposta da Keen & Able
Delivery of our Hypnos mattress arrived a week earlier than expected, but we had been informed of date and time of the delivery. The 2 delivery men were on time, to the minute having travelled quite a way. Shoe coverings were put on as they arrived. They were polite and professional and very quick in removing the protective wrapper, then taking the mattress upstairs and removing the old one. A job well done. Thank you

Resposta da Keen & Able
Perfect service. Great communication from office staff to drivers. On time. So easy and simple. Was really impressed. To have customer service that is faultless is rare. Thank you

Resposta da Keen & Able
An absolutely professional delivery service which arrived exactly on time and the men were most considerate of my home wearing overshoes and being as helpful as they could possibly be.I was really impressed and would wholeheartedly recommend them to anyone.

Resposta da Keen & Able
Team was friendly and helpful, delivered to room of choice on 1st floor.

Resposta da Keen & Able
Bang on time. Very careful and courteous. Mattress unwrapped and placed on the base. All wrapping disposed of. Great service.

Resposta da Keen & Able

Resposta da Keen & Able
I bought a bed 30 November 2022
Delivery was first mid December then cancelled and moved to 24 February.13 weeks later It was delivered mid February base had a big grease mark on side so sent it back. I had to keep phoning because they never phoned once to let me know what was going on or why they messed up. They redelivered a week later only to bring a new base and no mattress as nobody had any idea what was going on. I cancelled and asked for a refund as They have no idea and there customers service is awful.
Still waiting for my refund.
Stay well clear

Resposta da Keen & Able
Delivery was on the date arranged , the crew rang me to give me an estimated delivery time
Both crew members were polite , considerate and looked after my property by wearing over shoe protection
They removed all packaging assembled bed and replaced the mattress
I would definitely recommend this company

Resposta da Keen & Able
Two really lovely guys who were polite and friendly. Nothing was too much trouble. This is our second delivery and both were flawless and kept in touch. Would definitely recommend as a delivery company.

Resposta da Keen & Able
After ordering a product from a premier company we were contacted by Keen & Able who were tasked with delivering the item. Their communication was first class and a change of delivery date was dealt with promptly and without quibble. The said item was then delivered on our new chosen date and the delivery guys were more than helpful.

Resposta da Keen & Able
Very good service came when they said drivers very polite

Resposta da Keen & Able
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.