KeepCup Avaliações 

1.279
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Ver mais

Avaliado com 2 de um total de 5 estrelas

The top of my espresso cup split after less than 2 years. I phoned KeepCup and was promised a new top by Lydia but they were out of stock of the one I needed. Lydia promised she would let me know wh... Ver mais

Avaliado com 5 de um total de 5 estrelas

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Australianos
  2. Loja de Acessórios de Moda
  3. Loja de móveis para cozinha

Sobre KeepCup

Escrito pela empresa

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.279)

39 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

Cup leaks!

Agree with the below review, this cup leaks a lot which is disappointing for an expensive cup. I got in touch with customer services and the agent Daisy said I cannot return the faulty cup for a new one. The only option is that she can send me out a replacement cap and I have to test whether that works. In addition when I asked to speak to a supervisor or a manager she said there isn’t one. I find it hard to believe there is no escalation point. Highly disappointed by the customer service!

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da KeepCup

Resposta da KeepCup

Hi Deepti,

Thanks for your feedback. We understand your frustration. Our approach is to replace individual parts as this is most often the quickest and most effective way to resolve potential issues.

Our management team is always happy to speak with customers, and I believe you have already been engaging with them. If there’s anything else we can do, please reach out again at hello@keepcup.com, and we’ll be happy to help.

Best wishes,

Avaliado com 5 de um total de 5 estrelas

Ich benutze KeepCup schon seit 2018

Ich benutze die Tassen schon seit Jahren und bin super zufrieden mit der Qualität. Ich arbeite outdoor und habe meine Thermotasse seit mehr als vier Jahren jeden Tag dabei. Trotzdem sieht sie noch wie neu aus und hat nicht mal eine Macke und das wichtigste sie hält immer noch warm. Jetzt habe ich mir die Thermoflasche gekauft, auch weil der Deckel des Bechers jetzt auslaufsicher sein soll - ist er tatsächlich. Ich bin super zufrieden und finde, dass die höheren Kosten voll gerechtfertigt sind.
Cool wäre noch, wenn der Deckel an der Flasche befestigt werden könnte (Loop, Magnet, Karabiner...)

30 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

Very leaky

Despite closing the cup lid securely after a fresh pour, I regularly experience leaks when taking sips. This is highly frustrating as the whole idea behind the purchase was to be able to travel to work which doesn’t help when I arrive with splotches of hot coffee all over my shirt.

1 de janeiro de 2025
logotipo da KeepCup

Resposta da KeepCup

Thank you for sharing your experience. We’re really sorry to hear that your cup has been leaking—it’s frustrating when a product doesn’t perform as expected.

Someone from our customer service team will be in touch shortly to look into this further and find a solution for you.

Best regards,
The KeepCup Team

Avaliado com 5 de um total de 5 estrelas

Love the vibrant colors

Love the vibrant colors. The lid is very secure, no coffee spils! The materials are durable and its easy to replace parts if needed. I've had this Cup for years and only had to replace parts 'cause someone else ruined them by using strongly scented dishsoap, that was infused in the plastic.

1 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Online orders - great range!

I have recently made two separate online orders - one for my husband (with a sneaky extra for myself) and one for some guests from the UK over Christmas because they loved them so much. The online range was much larger than any I have seen in shops, easy to choose and order, and delivery was quick. Ordering online will be my default going forward. Great colours!

31 de dezembro de 2024
Avaliado com 2 de um total de 5 estrelas

What the deuce is long play about?

I used an original keep cup for 4 years until the lid no longer fit and was no longer usable. I was given a long play keep cup for Christmas and I am confused. The rubber band is fitted to the plastic outer cup, but when I try to drink from the lid, the glass cup on the inside slips as they're barely held together by friction between the rubber band. I don't understand the point in the double lining if it makes drinking the beverage impossible. As the rubber is fit only to the plastic outer component, the interior glass is too hot to hold without the plastic cup on the outside because you can't use the rubber band on the glass interior piece. It makes no sense and is frustrating. The company should return to their original design. Keep it simple and user friendly.

20 de janeiro de 2025
Avaliação não solicitada
logotipo da KeepCup

Resposta da KeepCup

Thank you for reaching out and sharing your experience with the LongPlay KeepCup. I’m sorry to hear that the design hasn’t met your expectations.

The LongPlay design was created with a double-walled setup to provide additional insulation and protect hands from hot beverages. However, the inner glass and outer plastic components are designed to be held together snugly by the rubber band, and they should work seamlessly when assembled correctly. Please visit our Care Page for detailed guidance on assembling and using your LongPlay KeepCup effectively.

Avaliado com 5 de um total de 5 estrelas

Reached out to the company since I was…

Reached out to the company since I was having a problem with the lid that came with my cup. Even though we were corresponding during the busy holidays they were super responsive and ended up sending me a replacement lid and new cup. The new lid fits nice and snug and the cup itself is terrible

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

Quick delivery, but most importantly - great product!! My husband loves the glass KeepCup - here's hoping it lasts a lifetime!

18 de dezembro de 2024
Avaliado com 1 de um total de 5 estrelas

My cup never arrived and support is not…

My cup never arrived and support is not answering

16 de dezembro de 2024
logotipo da KeepCup

Resposta da KeepCup

Hi Anna,

We’ve checked and can see that we received your email yesterday. A member of our team has since replied to assist with resolving this issue. Please check your inbox for our response, and let us know if there’s anything further we can do to help.

Kind regards,
KeepCup team

Avaliado com 4 de um total de 5 estrelas

Great product, poor packaging

Delivery was quick, product great, but packaging was not sufficient when sending by royal mail.
It was the cup packaging with a label stuck on it.
This was a present so luckily I managed to get the label and tape of and repair the box.

17 de dezembro de 2024
Avaliado com 3 de um total de 5 estrelas

Great product bad cork!

I thought the products were great and I received them quickly, I just wish I could get a glass cup with silicone instead of a cork band. The cork seems to break pretty easily I have had to superglue them back together already. Other than that awesome product I don't use them I purchased them for my wife as gifts and she loves them. I say them because she purchased one herself and the cork broke also. I bought one with silicone but the cup was plastic she won't use plastic especially with hot liquids.

26 de dezembro de 2024
logotipo da KeepCup

Resposta da KeepCup

Silicone bands are available with glass products in 4-12oz sizes, the band is not protective enough for the larger volume 16oz so we designed the Longplay plastic sleeve to create double wall protection for the clean clear taste of glass.

Avaliado com 5 de um total de 5 estrelas

Really useful

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used in and out of home, thermal for hot drinks, it really does keep the drink hot, and original clear for cold drinks. We found trying to remove tea/coffee stains from the old original clear cup got a bit difficult and clouded the plastic, hence the replacements, otherwise the old cup was still going strong. Really happy with these and hopefully will get many more years use.

9 de dezembro de 2024

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