KeepCup Avaliações 

1.279
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Ver mais

Avaliado com 2 de um total de 5 estrelas

The top of my espresso cup split after less than 2 years. I phoned KeepCup and was promised a new top by Lydia but they were out of stock of the one I needed. Lydia promised she would let me know wh... Ver mais

Avaliado com 5 de um total de 5 estrelas

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Australianos
  2. Loja de Acessórios de Moda
  3. Loja de móveis para cozinha

Sobre KeepCup

Escrito pela empresa

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.279)

39 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Exceptional Service

I highly recommend KeepCup for their exceptional service! I accidentally placed two orders, and their customer service team quickly reached out to confirm if that was intentional - something I wouldn't have even noticed without their proactive email. They took immediate action and processed a refund right away.

3 de março de 2025
Avaliado com 2 de um total de 5 estrelas

Nice cups but lie about sizing when advertising, and returns arent free.

Nice cups, but they say it matches the coffee shop sizes and my medium keepcup doesn't fit a medium Costa. So that's really frustrating. Aparently medium at Coffee shops is 473ml (16oz) and a medium keepcup is 340ml (12oz). So I can either not use my keepcup or loose 4oz of drink. Really disappointed as they advertised as being the same size. I specifically wanted to be able to buy medium iced teas and that's really frustrating. Because they're too expensive to buy a second and have to throw away the cup that's too small. I should have checked sizes but I trusted keepcup when they advertised as matching standard coffee shop sizes so I feel a little bit missold to. Especially as I got two cups, one for hot and one for cold drinks specifically because I wanted the bigger cold drinks.

Update: their solution was if I hadn't used it (which I'd made clear in the email I had as that's how I discovered it wasn't the size I they led me to believe) I could return it at my own cost (which I think is very poor) for a refund. Wouldn't reccomend.

25 de março de 2025
Avaliação não solicitada
logotipo da KeepCup

Resposta da KeepCup

Hi Tasmin,

Thanks for your feedback, and I’m sorry to hear you’re disappointed with the sizing. Our cups are designed to align with global barista standards, but we understand that some coffee chains—like Costa—use their own sizing system, which can differ.

we really appreciate you sharing your experience. If a larger cup would work better for you, get in touch with our team at hello@keepcup.com—we’d be happy to help find a solution.

Kind regards,
KeepCup Team

Avaliado com 2 de um total de 5 estrelas

Disappointed fan

I've been a fan of KeepCup since 2015 during my trip to Melbourne where I got my first one. This year, being back in my home country, I decided to get another item but it came with a dent and it looked like an old stock- dust and dirt on the product itself. I tried reaching out to the team via Instagram and Facebook. My messages were read on Instagram but no one replied me till today. I am very disappointed in the lack of after sales service care by the team. I myself am in sales, and if there's one thing I'm sure of, lousy after sales service will not give you repeat business.

1 de março de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Yin,

We're really sorry for the experience you’ve had. Unfortunately, it looks like your Instagram messages got lost, as our sales team often uses it to communicate with multiple cafés.

Please send us an email at https://keepcup.com/help-and-contact, and we’ll be able to assist you with this. Looking forward to resolving this for you!

Thank you,
KeepCup Team

Avaliado com 5 de um total de 5 estrelas

It’s a great alternative for coffee’s…

It’s a great alternative for coffee’s lover like me. It doesn’t spill and can perfectly hide in my purse ( ofc you will need a bag organiser for this!) The fact that I can trust it won’t be spilled as long as I keep it upright, it free my mind of worries. I am looking to buy 2-3 more of the XL one :)))

27 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, prompt follow-up to an unexpected issue with 3rd party delivery issue. It is great to deal with real people who are willing to respond swiftly and as a priority. Very happy.

23 de fevereiro de 2025
Avaliado com 3 de um total de 5 estrelas

Non si chiude bene

Ne ho già due, molto utili e che uso quotidianamente, perfette!
Quella che ho comprato adesso ha un difetto nella chiusura (la parte che si muove e che ti permette di bere e chiudere una volta finito l'utilizzo) non si chiude perfettamente, quindi non fa bene il suo lavoro, rimane sempre un pó aperto, questo perché hanno cambiato il meccanismo, secondo me non va assolutamente bene, tornate al meccanismo precedente che si chiude perfettamente!

20 de fevereiro de 2025
logotipo da KeepCup

Resposta da KeepCup

Hi Valentina,

Sorry to hear you're experiencing an issue with your plug. We haven’t changed the mechanism on our Original cups, so we’d love to look into this further for you. Our team will be in touch to assist.

Kind regards,
KeepCup Team

Avaliado com 5 de um total de 5 estrelas

The principle of using tumblers.

The company makes a variety of new products, but for existing users, it also produces new parts to be compatible with existing products. So, you can buy additional parts that are broken or renewed separately, reducing indiscriminate purchases. I think it is a company that supports the use of disposable products to meet the original purpose of the tumbler.

20 de fevereiro de 2025
Avaliado com 1 de um total de 5 estrelas

Very disappointed

I was really looking forward to buyng a personalised keepcup with glass and cork and using it. first use it leaks. I can't tell you how disappointed I am with that. with how much ou pay for them..
UPDATE
I've been in contact with their customer support and every one of them tries to explain to me the difference between leakproof and splashproof. And while I understand the difference. I disagree that my cup is even splashproof. It leaked from the top when the dog suddenly moved me sideways by pulling the lead. I believe this is exactly the criteria they told me the cup should withstand. A sudden sideways movement. And yet there has been no resolution with customer support over this. They seem to disagree with me. Silly me for having such high expectations from a £27 cup! Should have ordered the cheaper dupe from amazon

18 de março de 2025
Avaliação não solicitada
logotipo da KeepCup

Resposta da KeepCup

Hi,

We’re sorry to hear that your KeepCup isn’t performing as expected. Our glass Brew cups are designed to be splashproof, but they shouldn’t leak excessively. We’d love the chance to help resolve this for you.

please email our customer service team at hello@keepcup.com so we can look into this for you and find a resolution.

Kind regards,
KeepCup Team

Avaliado com 5 de um total de 5 estrelas

I bought the coffee cup as a gift for…

I bought the coffee cup as a gift for my son in law … he loves it ! He chose the colour combination in honour of his beloved football team , so it felt more personal. I treated myself to the cool cup , which I love.
Next purchase will be a coffee cup for myself and others for family.
I love the ordering process and choices. Simply packaged and fast delivery!

14 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

Absolutely awesome travel cup!

The size, colour, comfort, style and insulation on my new travel cup are all exceptional! I have received so many compliments from baristas who are so impressed with my KeepCup and the way the lid fits outside, meaning no spills. I am more than happy to accept the top-ups on offer as well as the compliments!

12 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

As per her birthday wishes

As per her birthday wishes, I purchased the KeepCup for my DI💕. She was very happy in receiving it. This is not her first one. We love the sustainability and craftsmanship in your product.😎👍☮️

10 de fevereiro de 2025
Avaliado com 3 de um total de 5 estrelas

I've been using KeepCup since about…

I've been using KeepCup since about 2017 and love the products. Every two years I would get a new lid because eventually it would leak through the plug, but replacement parts are reasonably priced. I upgraded from the glass design to the traveler because the screw top seemed perfect. After maybe three months, it leaks horribly. It doesn't matter how little I fill it; it always leaks through the screw part of the lid, which is so much worse than the plug because I won't find out until it's dripped all over my hands and clothes. I won't be purchasing this model again, and it's really disappointing because it does keep your drink warm longer.

8 de março de 2025
Avaliação não solicitada
logotipo da KeepCup

Resposta da KeepCup

Hi Tiara,

Sorry to hear about your experience with the Traveller. That’s not what we’d expect, and we’d love to look into this further for you. Please reach out to our team at hello@keepcup.com so we can help resolve this for you.

Kind regards,
KeepCup team

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