I want to start this from the beginning…
I want to start this from the beginning of what happened over the course of 5 days.
We needed a puck master lock removed from our HVAC system. My boyfriend was trying to get the lock off for a bit but figured it would only cost around $50-$100 to get it removed by a lock smith. He called KeyMe located in Cincinnati. They NEVER said how much it was going to cost. Keep that in mind. The locksmith came here at 7:24pm and left at 8:03. It only took him around 30 mins to drill into the lock and remove it. We never got it replaced by him. That was the only service we received. HE CHARGED MY BOYFRIEND $400!!! I find that so outrageous.
The following day I go out to my car and there is a huge red scratch along the side of my car. Come to find out the locksmiths mini van was RED.
I called the KeyMe customer service to find out if maybe his car had any damage because I think its a reasonable request. They could easily check his car. They said that they can’t do that. Not sure why. Since then I have called over 20 times. I have been hung up on every single time. I have asked for the manager every time and they transfer me to someone who is NOT a manager. At this point im pissed and just want my boyfriend to get his $400 back. I filed a police report about my car since the KeyMe locksmith won’t check his car and tell me. I also filed a complaint with the BBB. I now just want to sue! I have never in my life received this bad of customer service. Ive been ignored over and over. They said they would call me back countless times and they never do.
They proceeded to call us and gaslight us saying they have no middle eastern people who work for them and the locksmith was driving a white van. We have him on camera in his RED mini van. Its absolutely insane! They also insinuated I was racist for saying he was middle eastern or indian. They asked me what he looked like!!!! I responded and said he has brown skin and dark hair. How else do you describe how someone looks? Probably best to state what their ethnicity is? Not a racist thing to say. I hate this company so much. We just want a refund. At this point I just want the refund because I hate them so much.