Horrible communication and professionalism- wasted 2 hours waiting
Called at 940 am to get duplicate key made for my car and was told tech would call to confirm appointment. Finally tech called at 10:12 am to say he would be there “shortly”.
I’m an 85 year old woman on oxygen with two large dogs so I went in my garage to wait for him thinking 20-30 mins. An hour later I called the main number, Diede (?spelling) said she would contact him and let me know. Another 30 mins with no call. Call back again to be told tech not answering her. At roughly 2 hours past the initial call time, tech calls to say he will be there in 30 mins (again). Dealing with both the girl and the tech felt like I was bothering them and that they didn’t care that I’ve been sitting in my garage because he said he would be there shortly- I was only going by what they told me. I thought they both were extremely flippant and definitely didn’t care that my time was being wasted for their lack of communication and professionalism. The tech acted like I should be happy for him to show up whenever. I choose to cancel due to their lack of concern and not trusting him to waste more time sitting around. Based upon the Google reviews (which I cannot access since I canceled service-how convenient) it looks like I dodged a bullet on not getting ripped off on price too.