Keystone Property Finance Avaliações 

140
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experience with Keystone has been fantastic, my BDM Mark Hindmarsh went above and beyond in supporting me getting a very complex case to completion. This particular case had a number of hoops to j... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am leaving this review for James Harding my Keystone BDM. 2 of my cases completed on Friday and without the initial guidance and support from James this would not have been possible. Once the ca... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Clear and concise advice on lending policy which made the process stress free and prompt. James Harding was particularly helpful in guiding us through to getting an offer.

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

There are many good points to Keystone. Broad criteria and can do many cases other lenders will not, very good BDM in Mark Grogan - but when it comes to processing and updates - this needs to be massi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Credor fiduciário

Escrito pela empresa

Keystone Property Finance is an intermediary-only, specialist buy to let lender owned by The Property Business Group.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

140 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(140)

16 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Keystone is very easy to deal with

Keystone is very easy to deal with, they give clear and concise updates and are a lender that supports its mortgage brokers. They want to say yes to lending and work with you to get the case through. I would recommend Keystone to my colleagues in the industry.

23 de abril de 2024
Avaliação não solicitada
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Resposta da Keystone Property Finance

Hi Peter, thank you for taking the time to leave us a wonderful review. We hope to be able to assist you again with your complex buy to let cases.

Avaliado com 5 de um total de 5 estrelas

Mark Grogan in the intermediary team is…

Mark Grogan in the intermediary team is a credit.
Always happy and happy to help, goes above and beyond always.
A top man, cheers Mark

18 de abril de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Paul, thank you very much for taking the time to leave Mark Grogan a fantastic review. We’ll pass on your comments and look forward to assisting you with another case soon.

Avaliado com 5 de um total de 5 estrelas

Pre-app discussions on complex case

The ability to have an early 'heads up' with a knowledgeable and helpful broker rep always makes such a difference on cases which are less than straightforward. From the very first contact with Keystone, I had little doubt that this case would proceed to completion with them and I was not disappointed. Another very happy client...

22 de novembro de 2023
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Thank you for your review Matt, we are delighted that you were pleased with our service and look forward to assisting with any future buy to let cases you may have.

Avaliado com 5 de um total de 5 estrelas

No words to explain such a great team

No words to explain such a great team, very efficient and I will recommend this lender to all my clients and no doubt there service I can say it’s a five star service, the whole team from keystone was so helpful and very knowledgeable and I can confidently say please choose this lender.
My BDM Simon is very knowledgeable and pro active on every stage, any support required he is very quick to answer. Overall the best team I can say, I will definitely try to proceed with this lender on most of my cases.

9 de abril de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Swathi, thank you very much for taking the time to leave Simon and the team a fantastic review. We’ll pass on your comments and look forward to assisting you with another case soon.

Avaliado com 4 de um total de 5 estrelas

A true specialist lender

A true specialist lender with a good understanding of complex corporate structures and policy to consider a wide range of properties. A very good lender for portfolio landlords.
I will continue to use them going forward.

19 de março de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Good Morning, thank you for taking the time to leave Keystone a wonderful review. We look forward to assisting you with any future BTL cases you may have.

Avaliado com 5 de um total de 5 estrelas

Flexible criteria for non-conforming

Keystone have flexible criteria which enables me to place my clients business where other lenders, not just the High St, but also other specialist BTL lenders would say 'no'. It is reflected in the pricing, but my professional landlords are happy to take a view of this and are just more content that there is a lender such as Keystone who has an appetite for non-conforming business.

I found the interaction with underwriting good and there was good communication via the Portal. Overall very satisfied with the service and look forward to working with Keystone more in the future.

27 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Keystone Property Finance

Hi Matthew, thank you for taking the time to leave Keystone a wonderful review. We are delighted you are pleased with our service and look forward to assisting you with another BTL case soon.

Avaliado com 5 de um total de 5 estrelas

Great Experience

Had two complicated applications for the same client. Simon Jones, our BDM, was always on hand to assist with any queries and liaising with the underwriters. A happy client and will definitely recommend and use Keystone Mortgages and Simon Jones again.

18 de março de 2024
Avaliação não solicitada
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Resposta da Keystone Property Finance

Hi Chand, thank you for taking the time to leave Keystone a wonderful review. We’ll pass on your comments to Simon and look forward to assisting you with any future BTL cases you may have.

Avaliado com 5 de um total de 5 estrelas

Excellent work by team

Excellent work by team , especially Simon who has put all his efforts to ensure completion happened that day

7 de março de 2024
Avaliação não solicitada
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Resposta da Keystone Property Finance

Hi Reddy, we are delighted that you were pleased with our service. We’ll pass on your comments to Simon and look forward to assisting you with any future BTL cases you may have.

Avaliado com 5 de um total de 5 estrelas

3 apps

Had 3 complicated application which no other lender could help with. All went through and completed in a good time. My BDM Simon Jones was a great help with the initial criteria and making sure it all went through as smoothly as possible.

1 de março de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Aaron, thank you very much for taking the time to leave Simon and the team a fantastic review. We’ll pass on your comments and look forward to assisting you with another case soon.

Avaliado com 4 de um total de 5 estrelas

Communication was great

Communication was great. When an update was put on the case. an email was sent. I was always able to speak to the case handler and work through the documents. Quick and easy to deal with.

7 de março de 2024
Avaliação não solicitada
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Resposta da Keystone Property Finance

Thank you for your review Derek, we are delighted that you were pleased with our service and look forward to assisting with any future buy to let cases you may have.

Avaliado com 5 de um total de 5 estrelas

Keystone were brilliant

Keystone were brilliant. I was kept informed through the process. Documents were reviewed quickly and no long waits on hold when calling for updates. Will no doubt be using them again in the future if I have any complex Ltd Company BTL cases.

16 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Keystone Property Finance

Hi Yeasin, thank you for taking the time to leave Keystone a wonderful review. We look forward to assisting you with another BTL case soon.

Avaliado com 5 de um total de 5 estrelas

Amazing experience

I have been recently using Keystone finance on a number of complex HMO properties, had a smooth journey with a good understanding on the overall case

Big shout out to the BEST BDM Moises Cruickshank on the wonderful service

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Shlomo, we are delighted that you were pleased with our service. We’ll pass on your comments to Moises and look forward to assisting you with any future BTL cases you may have.

Avaliado com 4 de um total de 5 estrelas

The great is the service I received

The great is the service I received from my BDM Vicky Pearce who was always available when needed and proactive in discussions between myself and your underwriting team.

Underwriting was very good and responsive but did get hung up on some smaller details which delayed matters

The bad was the constant charging of offer fees on change of products where my client was being kept waiting by a local authority for an HMO planning confirmation. This increased from £250 to £500 during the process and in my view was not treating the customer fairly.

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Chris, thank you for your review. We are delighted that you were pleased with our service and will pass on your comments to Vicky and the Underwriting team.
We would also really like the opportunity to review your case and look at the increase in the mentioned offer fees. In this respect, please could you send us an email with your details to marketing@keystonepropertyfinance.co.uk so we can investigate.

Avaliado com 5 de um total de 5 estrelas

Friendly Lender

As a broker, I enjoy working with Keystone. The team are helpful and friendly. My BDM Simon Jones is a good chap too.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Jag, thank you for taking the time to leave Keystone a wonderful review. We’ll pass on your comments to Simon and look forward to assisting you with another BTL case soon.

Avaliado com 5 de um total de 5 estrelas

I've worked with Keystone now for a…

I've worked with Keystone now for a number of years and they're ability to take a view on certain criteria points sets them miles apart. Great support as well from our BDM Simon Jones who is always on hand to assist. Thanks again

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Kelly, thank you for taking the time to leave Keystone a wonderful review. We’ll pass on your comments to Simon and look forward to assisting you with any future BTL cases you may have.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

The Keystone Team were very efficient on a recent complex BTL transaction. Their flexible approach and quick underwriting was very refreshing. Simon was also very helpful! Look forward to working with the team again!

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Annabel, thank you for your review. We are delighted that you were pleased with our service and will pass on your comments to Simon and the Underwriting team. We look forward to assisting with any future BTL cases you may have.

Avaliado com 5 de um total de 5 estrelas

Complex Title Split

Keystone were able to complete on a complex title split case. My client was really happy with the outcome!
Thank you Keystone

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Megan, thank you for your review. We are delighted that you were pleased with our service. We look forward to assisting with another case soon.

Avaliado com 5 de um total de 5 estrelas

Great lender

Great service, from Moises & the team, both before and during the application process.
Great lender for specialist / tricky cases!

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Andrew, thank you for taking the time to leave Keystone a wonderful review. We’ll pass on your comments to Moises and the relevant team and look forward to assisting you with any future BTL cases you may have.

Avaliado com 5 de um total de 5 estrelas

Brilliant service throughout!

A huge thank you to Keystone and specifically Simon Jones for the support to get a tricky case through. We needed a common sense lending approach and Simon gave the support and guidance from start to finish. Brilliant support from our BDM

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Kendyl, thank you for your review. We are delighted that you were pleased with our service and will pass on your comments to Simon. We look forward to assisting with any future BTL cases you may have.

Avaliado com 5 de um total de 5 estrelas

Had a great experience using Keystone…

Had a great experience using Keystone Property Finance for the first time. It was quite a complex case outside of criteria for most high street lenders but Keystone came to the rescue. A special mention to Mark Hindmarsh who held my hand throughout the case.

16 de janeiro de 2024
Avaliação não solicitada
logotipo da Keystone Property Finance

Resposta da Keystone Property Finance

Hi Cynthia, thank you for your review. We are delighted that you were pleased with our service and will pass on your comments to Mark H. We look forward to assisting with any future BTL cases you may have.

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