Kinetik Wellbeing Avaliações 

80
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Waiting over 7 days and waiting still for order to be processed, in the meantime another kit from company RH has been sent, I tested, sent back and I have results! Very poor show, no idea how much lon... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a rhinitis reliever and it was very effective. It developed a problem after about a month. I contacted Customer Service and without quibble they replaced it straight away. Great product an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased a wrist blood pressure monitor and found it too fiddly for me. This my opinion only so others may like using it. Contacted Connor at customer services and he organised a return and refu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I needed a new blood pressure machine as mine previous machine was old and needed to be recalibrated. This machine was so easy to use and set up avd it even links automatically to my phone and notes d... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante
  2. também em
  3. Fabricante de tecnologia medicinal
  4. Fornecedor de Equipamentos médicos

Escrito pela empresa

A medical device company providing affordable, accessible and reliable products to help you monitor and manage your health from home.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

80 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(80)

12 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Absolutely loved dealing with Kinetic…

Absolutely loved dealing with Kinetic Wellbeing their service and products and delivery was so professional and I have to rate them on customer service. I really want to compliment Lauren who helped me she is has been amazing and so efficient. Thank you Kinetic I love my products and look forward to dealing with you in the near future.

10 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed doesn’t say how angry I am about this purchase-…

I am so disappointed in the device- sold to me as one used by the NHS. I’ve used it once a month since I purchased in late September. Except on nov 16 it’s stopped registering batteries or registering any readings. No response when I press memory or reset buttons. Complete waste of money and really frustrating cos now I don’t know my glucose readings. This feels like a scam and I hate that I was suckered.

18 de novembro de 2023
Avaliação não solicitada
logotipo da Kinetik Wellbeing

Resposta da Kinetik Wellbeing

Hi Louise, thank you for your feedback. We apologise for the inconvenience of hearing that you have an issue with your new unit, we will need to investigate the issue with the device. Our customer care team is always happy to assist you. Please contact our team as soon as possible at customercare@kinetikwellbeing.com or by phone at 01483937967. We shall have the unit come in for testing and have our technical team call to assist you further. We strive to assist all our customers, we look forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Blood Pressure Monitor

I ordered a blood pressure monitor on Monday mid-morning, and it was delivered less than 24 hours. I was kept informed via email and texted when it would be delivered. It came within the alotted time. The machine is simple to use and has an app to follow. I now am happy that my readings are better than my very old blood pressure monitors, which obviously needed calibrated. Well done all at Kinetik Wellbeing. One happy customer. 😊

24 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Why sell a product requiring batteries

Why sell a product requiring batteries, without batteries? Minimal cost to the manufacturer to put batteries in or put a huge warning on package that the cheapskate company doesn't include batteries. I now have to make a trip out to buy batteries. So no idea if the unit works!

7 de outubro de 2023
Avaliação não solicitada
logotipo da Kinetik Wellbeing

Resposta da Kinetik Wellbeing

Good day, Thank you for getting in touch. All our products are sold with batteries, please empty all contents of the packing as the batteries are not inserted into any of the units. This is also stated on the packing how many batteries come with each of our products. If the unit has arrived without batteries, please contact our customer care team at customercare@kientikwellbeing.com

Avaliado com 1 de um total de 5 estrelas

Shocking service

Shocking service. Only half the order arrived. Emails asking for explanation ignored. Repeated calls, simply fobbed off, 'you need to give us to the end of the day'. Still no blood pressure monitor or explanation.

A week later I have received the monitor – sent for a Saturday delivery, which I am grateful for.

1 de setembro de 2023
Avaliação não solicitada
logotipo da Kinetik Wellbeing

Resposta da Kinetik Wellbeing

Hi Michael, Thank you for your review, I appreciate we have now resolved the issue and your item was delivered on Saturday. Thank you for your time on the phone. Team Kinetik, Live well, stay welll

Avaliado com 1 de um total de 5 estrelas

New product inferior to the previous one.

Really disappointed that the new blood glucose BG710 only measures in mmol, but the previous model AG607 could measure in both mmol and mg/dl.

Usually, new products are better than the previous ones and not inferior.

5 de setembro de 2023
Avaliação não solicitada
logotipo da Kinetik Wellbeing

Resposta da Kinetik Wellbeing

Hi Rogerio,

Thank you for your feedback.

The new range has several new features that have been added to improve usability and tracking of glucose measurements. This includes pre/post-meal markers and the ability to connect your device to an app (if using the Smart Blood Glucose Meter) or upload your results onto your desktop/laptop (if using our non-connected Blood Glucose Meter).

In regards to measuring in mmol/L and/or mg/dL, we have updated our new model so that it is more closely aligned with how glucose measurements are recorded and reported by the NHS.

Thank you,
Team Kinetik
Live Well, Stay Well

Avaliado com 5 de um total de 5 estrelas

inaccurate monitor recording.

I had a problem with the readings on a blood pressure monitor not relating to those taken manually. I contacted the company and they responded quickly and efficiently. They arranged and paid for the return of the monitor and a replacement one was sent back to me within the week. No quibbles, no excuses.

1 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful support colleagues

I ordered a blood sugar monitor from Amazon (kinetic well-being brand) and when it arrived it seemed to have been used despite me ordering a brand new one. I then decided to get in touch with kinetic well-being directly and spoke to an absolutely brilliant and helpful customer support member named Lauren. Lauren has been so helpful and understanding and arranged for a new device to be sent to me. I was so grateful for all the help and couldn’t of been happier with the service. Thank you again!

23 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful

Had an issue with my blood pressure monitor, contacted customer services who were helpful and I thought the fault had been rectified, however a few months later the issue got worse, I contacted them again and they have swiftly replaced my monitor. can’t fault the service I have received.

18 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Waste of £60.00

Bought a blood pressure monitor TMB-2088 worked ok for a couple of months then started to show error on inflation. customer service advised it was the cuff that sometimes stretches and how to reset the cuff. That worked for a couple of uses then started to refuse to inflate again.£60 for a product that's so unreliable I put it in the bin and bought a Braun for £37.

5 de maio de 2023
Avaliação não solicitada
logotipo da Kinetik Wellbeing

Resposta da Kinetik Wellbeing

Thank you for your feedback on the unit. As we advise all customers who call in and email, we offer full troubleshoot support. If this is not successful. As a company standard we bring in any unit under warranty, for full technical testing as all our units are BHIS approved and classII medical devices. We are sorry to hear the item has been binned as testing this unit would have been vital and a replacements unit would have been sent out as per warranty standards. Thank you Team Kinetik.

Avaliado com 5 de um total de 5 estrelas

Problem sorted!

Had a problem with my relatively new WBP1 monitor which was returned to Kinetik. A replacement unit was sent at no cost - problem sorted.

21 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, ordered a heart monitor which then got lost when in the hands of the carrier. Replacement arrived a few days later. Would highly recommend :-)

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service and great price

Brilliant service, ordered a blood pressure monitor on Thursday morning and delivered on Friday morning next day. Free delivery and great price for the device. Would highly recommend :-)

26 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Caring and efficient

Caring, efficient and friendly … thank you so much. When my bp wrist monitor didn’t work properly. I was helped very quickly. Great customer service.

19 de dezembro de 2022
Avaliação não solicitada

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