Absolut nicht empfehlenswert. Lieferung erfolgte erst nach 4 Wochen, es wurde die falsche Größe geliefert und der Kundenservice reagiert überhaubt nicht. Die Reklamation wurde von einem Bot abgelehnt... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Net als anderen hieronder, zelfde verhaal hier; BEGIN ER NIET AAN! Slechtste klantenservice ooit, sterker nog; nog nooit meegemaakt dat ik als klant GEEN reactie ontvang. Geen telefoonnummer dat je ku... Ver mais
Items arrived fine and good quality but prepare few days to get one reply from customer support. Sent a second email but got a blank reply from their service email instead.. Compared to other s... Ver mais
Ik heb Kings of Indigo 'Charles' spijkerbroeken, een waarvan kocht ik zeven jaar geleden, een andere vijf jaar geleden. Die van zeven jaar wilde ik vervangen, plus nog twee exemplaren erbij. Bestelli... Ver mais
Detalhes da empresa
Escrito pela empresa
When Tony Tonnaer founded Kings of Indigo nine years ago, his objective was clear; to produce clothing in a sustainable way both socially and environmentally, without compromising on quality. He believed that neither sustainability nor quality had to be sacrificed in order to make beautiful garments. Since then, what it means to be 'sustainable' has evolved and become more intricate, and the future promises further changes. The brand works with a clear objective; to lead the industry to clean up and change. This forward thinking has helped shape and change the path of fashion, Kings of Indigo always being two steps ahead of the rest. Kings of Indigo positions itself as a pioneer in this ever-changing sustainable fashion world, innovating with materials and sustainable production methods, constantly exploring how to reduce the impact on the planet and people. "We want to encourage consumers to passionately engage in when buying clothes, to consciously buy and choose quality items that last a lifetime. We have to give them the tools to make the best decisions by being honest and transparent. This way we can guide the consumer past greenwashing and get them into real quality wear for the next era.” - Tony Tonnaer, Founder Kings of Indigo
Informações de contato
Krijn Taconiskade 440, 1087 HW, Amsterdam, Holanda
- +31 (0) 850004112
- support@kingsofindigo.com
- www.kingsofindigo.com
2,1
Ruim
46 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ich liebe meine Jeans
Ich liebe meine Jeans von Kings of Indigo – und ich war ehrlich überrascht von den schlechten Bewertungen hier. Die Qualität der Hose ist super und sie sitzt perfekt. Ich bin sehr zufrieden.
22 de maio de 2024
Avaliação não solicitada
Resposta da Kings Of Indigo
Vielen Dank Lisa :)
Jeans are a loose fit
Jeans are a loose fit, but the denim material is rotten and started pulling away from the seams after just a couple of months. Customer service are very slow and unhelpful, it's taken over 3 months for them to offer some form of compensation. This doesn't cover the amount I paid despite them being beyond repair.
30 de julho de 2023
Avaliação não solicitada
NIE WIEDER!
Unglaublich unprofessionelles Unternehmen, Keine Auftragsbestätigung, keine Rechnung, keine Antworten auf Mails, keine Rücksendelabels. Nachdem die Hose auf eigene Kosten retuniert worden ist, wurden trotzdem 5,95 € zu wenig erstattet. Obwohl eine weitere Jeans im Wert von 139,99 € behalten wurde.
NIE WIEDER!
25 de julho de 2023
Avaliação não solicitada
Resposta da Kings Of Indigo
Hi Stephanie, I'm so sorry for your negative experience. It is our goal to solve any of your problems so you can enjoy the Kings Of Indigo items you love. We're very happy to hear you kept your jeans though! Please reach out to support@kingsofindigo.com. We will surely find a compensation for your experience.
Best, Donna
ganz miese Qualität
Ich habe die Jeans von denen bis 2021 geliebt! Irgend was ist geschehen aber die Qualität ist übler Mist! Die schwarzen Jeans zogen früher keinen Staub an, jetzt schon und eine hellblaue zerriss nach drei mal waschen. Inakzeptabel für einen 150€ Hose. Dieses Greenwashing ist ein ganz großer Verrat am Kunden
3 de julho de 2023
Avaliação não solicitada
Resposta da Kings Of Indigo
Hello General Rodcocker, I'm sorry to hear about your experience with our jeans. We don't practice greenwashing. Please reach out to support@kingsofindigo.com, and we'll help you further.
Best, Donna
Kwaliteit matig tot slecht. Ik vind die duurzaamheid dus helemaal…
Ik vind die duurzaamheid dus helemaal niet zo goed. Klinkt allemaal leuk dat gerecycled katoen. Maar bij mij zijn al meerdere keren de gaten er in gevallen. Eerst denk je nog toeval. Maar na 3 keer ligt het toch echt aan de kwaliteit wat mij betreft
11 de junho de 2023
Avaliação não solicitada
Resposta da Kings Of Indigo
Beste Jim,
Gaten in de broek wensen we niemand toe. Zeker niet als je voor gerecycled katoen kiest. Heel veel dank voor je support. Zou je willen mailen naar support@kingsofindigo.com? Dan gaan we een passende oplossing vinden.
Groet,
Donna
Miserabler Kundenservice
Meine Hose wurde von DPD vermutlich nicht abgeliefert, wobei DPD in seinem Tracking vermerkt, dass das Paket zugestellt wurde.
Nach mehreren Beschwerden über mehrere Monate hinweg habe ich keine Hilfe von Kings of Indigo erhalten. Ich würde niemandem empfehlen, hier zu bestellen.
31 de janeiro de 2023
Avaliação não solicitada
Ik sluit mij volledig aan bij de…
Ik sluit mij volledig aan bij de voorgaande review. Verkeerd item geleverd, ik wil deze terugsturen en ik krijg gewoon geen antwoord. Ik heb al heel veel proberen bellen en meerdere mails gestuurd. Nul antwoord. Ongelofelijk dat deze website nog bestaat, dit is fraude. Ten allen prijze te vermijden, tenzij je graag je geld kwijt bent.
@Emilie, als je een broek besteld had heb ik die aangekregen.
25 de abril de 2023
Avaliação não solicitada
Resposta da Kings Of Indigo
Beste janssens, excuses voor de late reactie. Ik neem aan dat dit inmiddels is opgelost - zo niet hoor ik het graag! Mail naar support@kingsofindigo.com. Er komt hoe dan ook een oplossing.
Groet
Donna
Slechtste service
Ik kan echt niet begrijpen dat dit in 2023 nog bestaat. Ze leveren verkeerde goederen, ik wil deze terugbrengen en ik krijg gewoon geen antwoord. Ik heb al heel veel proberen bellen en meerdere mails gestuurd. Nul antwoord. Grof en onaanvaardbaar is dat!! Zeker niet kopen bij deze winkel!
24 de abril de 2023
Avaliação não solicitada
Resposta da Kings Of Indigo
Beste Emilie,
Excuses voor de zeer late reactie. Ik neem aan dat dit inmiddels is opgelost. Zo niet hoor ik het graag. Mail naar support@kingsofindigo.com, dan regelen we een oplossing.
Groet
Donna
Kortom
Kortom, Kings of Indigo is een geweldig merk voor iedereen die op zoek is naar kwalitatieve en duurzame kleding. Het bedrijf heeft een sterke focus op verantwoordelijkheid en duurzaamheid, en het is duidelijk dat ze zich inzetten om de mode-industrie te veranderen door middel van hun ethische en milieuvriendelijke productieprocessen.
17 de abril de 2023
Avaliação não solicitada
Resposta da Kings Of Indigo
Beste Abdullah, veel dank voor jouw review! We doen ons best :)
Nie wieder!
Entweder hat Kings of Indigo mein Paket falsch adressiert oder DPD hat (wieder einmal) ziemlich schlechte Arbeit geleistet. Jedenfalls habe ich keine Ware erhalten und bereits 3x versucht, K.O.I. zu kontaktieren - leider bis jetzt ohne Erfolg. Ich hoffe, dass der Käuferschutz von PayPal eingreift. Antwort erhoffe ich mir jedoch keine mehr...
9 de março de 2023
Avaliação não solicitada
Three times happy customer
Ordered three times already. Everything was delivered super fast and it was easy to return articles that didn't fit and exchange them. I returned some items and immediately got confirmation, a couple days later I got my money back.
Customer service was also really kind. I was hesitant to order, because of the bad reviews, so I called them. Someone from finance answered the phone and was really kind, explained some things about how the company works.
The quality of the clothing is also very good. Happy customer:)
19 de setembro de 2022
Avaliação não solicitada
Resposta da Kings Of Indigo
Many thans for taking the time to write such a nice review.
Swift Refund for dress
I just returned a dress that did not suit me. The money was returned to me very soon after. I feel it's important to mention this.
2 de junho de 2022
Avaliação não solicitada
Resposta da Kings Of Indigo
It is! Thank you so much Marieke.
Unmöglich!!! Achtung ⚠️
Unmöglich! Seit dem 8.2.22 warte ich auf einen retourenschein vom Kundenservice.
Leider antwortet der Kundenservice überhaupt nicht. Auch Paypal Konfliktlösung hat bisher nichts gebracht.
Befürchte wenn ich die Rücksendung auf eigene Kosten veranlasse wird meine Retoure verweigert da die Frist nun auch überschritten ist, da die ganze Zeit keiner reagiert hat.
Hier wird faire Mode angepriesen aber faire Kundenbetreuung = NULL!
Also solltet ihr nicht 100% sicher sein dass die Ware passt, dann lieber woanders bestellen. Abgesehen davon ist meine Bestellung eine Jeans, welche ich vorher in einer anderen Waschung hatte, die gleiche in weiß in einer Nummer kleiner bestellt, leider viel zu groß!!!!
Ticketnummer für K.O.I 13234 und
12501
19 de março de 2022
Avaliação não solicitada
Zeeeeeeer slecht
Zeeeeeeer slecht. Zo zonde van het mooie merk. Broek met productiefout ontvangen maar op mails wordt niet gereageerd. Weg geld dus. Koop hier niets!!!
2 de março de 2022
Avaliação não solicitada
FINGER WEG
FINGER WEG
Rücksendungen gehen auf Kosten der Käufer und in die Niederlande! Rücknahme wurde verweigert, obwohl fristgerecht Widerspruch eingereicht. Nie wieder!
22 de outubro de 2021
Avaliação não solicitada
ACHTUNG !!! Retouren Abzocke
ACHTUNG !!!! Mega teure Rücksendung in die Niederlande. In den AGB wird da zwar drauf hingewiesen, aber die Bestellseite ist mit .de Endung und auf deutsch. Nichts lässt einen vermuten, dass man auf eigene Kosten in die Niederlande zurücksenden muss. Trotz meiner Beschwerde beim Kundenservice, zeigt sich das Unternehmen knallhart, und besteht auf der teuren Rücksendung. FAZIT: Auf keinen Fall bestellen bei kings of indigo!! Nur wer 100% sicher ist, dass er das Produkt behalten will, sollte es wagen dort zu bestellen.
2 de setembro de 2021
Avaliação não solicitada
Hele slechte klantenservice
Hele slechte klantenservice. Telefonisch niet te bereiken. 2 broeken geretourneerd en slechts van een geld terugontvangen. Ik heb zeker al twintig e-mails hierover gestuurd en elke keer krijg ik een ander vaag verhaal dat ik een jurk besteld zou hebben etc. Kleding is verder ecologisch verantwoord en zit over het algemeen goed, maar ik ga hier nooit meer iets online bestellen !!!
15 de maio de 2021
Avaliação não solicitada
WORST online experience and TERRIBLE customer service!
I bought from the main site and noticed after that they charged me their country's VAT for an international shipping when they shouldn't have. End result: I've been charged twice for VAT because they did not fill out the correct papers for the customs borders... I had to call the borders and fill out a form because the company doesn't want to reimburse me when they're in the wrong. I wrote them many times, (sending actual sources, infos I got directly from the customs) regarding the issue but they simply don't give a damn, they stop replying right away and just kept my money! It's been months now. TERRIBLE company and customer service that hide behind their "green" values ! 👎🏻👎🏻👎🏻👎🏻👎🏻
8 de maio de 2021
Avaliação não solicitada
Resposta da Kings Of Indigo
Oei, I'm sorry to hear about your experience Flo. We restarted the brand two years ago and we'll make sure this never happens again. My sincere apologies again.
Abzocke.
Weiterhin besteht KOI auf die Zahlung der Hinsendekosten bei Widerruf, was sie per Gesetz selbst tragen bzw erstatten müssen. Abzocke.
30 de abril de 2021
Avaliação não solicitada
Resposta da Kings Of Indigo
Hi Liz, please don't hesitate to reach out to my colleagues at support --> support@kingsofindigo.com. We're happy to help.
Best, Donna
Just don’t bother
Just don’t bother! I waited 5 weeks and no delivery...I eventually got a refund after sending over 30 emails! The tracking information was rubbish. I am so disappointed.
30 de abril de 2021
Avaliação não solicitada
Resposta da Kings Of Indigo
Sorry to hear that! 2021 has been quite a hectic year for Kings Of Indigo. Anno 2024 we're back, stronger than ever.
Many thanks for your patience.
Best,
Donna
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.