Koganmobile Avaliações 

Service plan has been very good. Never had any problems with the phone calls or data. The staff was very helpful for me to renew my new SIM card. Thank you very much for your help.
Srajan

Rang up Kogan they were very helpful for me to renew my new sim card thank you Srajan

Similar to another reviewer who recently (mid-2026) felt data was being leeched. Another way to put that, Kogan is indicating data usage that doesn't align with actual usage. We went away for four days, nothing connected - high usage. Turned off the connection at the phone, and sure enough, usage/activity still appearing on the account. That's beyond just 'odd'. Would be interested to see if others are experiencing the same.

Dodgy, auto recharge have no option to stop even they said you can on their web, logged in account couldn't do help. Customer services will waste your time with no resolution. I waste 2 days and end up contact my bank to cancel my bank card. Make sure you don't choose or let them put you on AUTO RECHARGE.

Trash company. Decided to give them a go as they seem fairly priced, however for some reason my data has all been leeched in 3 days, somehow chewed through 12.5GB in one day
This doesn’t add up as I’ve been through multiple providers, all my settings are the same nothing has changed and are all tweaked to minimize data usage. When I reached out to them they didn’t seem to care nor want to resolve it, just said “look like your data has been used correctly” I can’t even fathom, I haven’t been on my phone for majority of the day that 12GB was used, me mindful of this company, pictches cheap pricing. But are shady as hell.

I previously loved Kogan mobile, they were always helpful and has the answers straight away but recently something has changed and they don't care. They read from a script repeating the same sentences over and over and don't listen. I was provided a case number and a complaint number but no one called after following them up twice. I'll be looking for another provider, it's not like they are the only ones around.

Kogan Mobile has very low communication low quality service.
We wanted to transfer existing data to the new SIM.
Almost all customer operators are Indian. I don't understand their English.
Why can't Kogan have email contact or chat online?

I would give it 0 stars if I could.

There is no cancel subscription button for their cell services - how does one cancel? One cannot cancel. I simply blocked them from charging my credit card. If that doesn't work, I'll cancel my credit card. I guess I'm short $100.

Absolutely awful - do not use!!
I have been trying to cancel my ‘recharge’ package for 4 weeks with no success. There is no email address or way to cancel online and I have now moved out of the country so can’t ring their number without being charged a fortune! Would not recommend to anyone

Customer service my the name of Muzannm helped me connect service

Kogan mobiles outbound calls have all stopped. I callled the customer care after trying to reset my phone dial +614 numbers etc it keeps coming up with a message ‘unfortunately due to service difficulties we cannot call the no you dialled’ (even though dialling local numbers.
Customer care had the stupid demand of me providing and alternate +614 no to my mobile - o said I’m sorry I only have your mobile no I don’t have any other phones, the male operator kept repeating the same line like a robot, in the end I used a rude word and said you have to be kidding I’m a customer with your network and you have to and of course he ended the call. I’ve called them 3 times now and none of them have been informed internally that their network has a problem in Australia. Oh well off to the regulator

This was the worst experience I have ever had with a mobile service provider. Hands down.

The most despicable company I've ever seen. A failed system. I lost my phone and waited five days without getting anything.

Customer service was very rude and refused to deal with problem after 8pm ( I rang in before 7.30 and I waited 20 mins for the lady, she went to get conditions for reading to me). When she came back to me. I can tell she read the conditions in slow speed then after 8pm she made excuse that she can't address my request otherwise the system will lock me out. I didn't believe her and ask if she doesn't want to solve my problem because the time is after 8pm, she said yes. She locked my mobile number and ask me to call back tomorrow. What a ridiculous customer service.

Impossible to cancel.

I recently signed up for a 365-day pack with Kogan Mobile for my business. I previously transferred my personal number and that was a headache, unfortunately this was even worse.
The porting process was clunky and delayed on both occasions. Kogan blamed Apple for the issue.
This second time round, I am currently waiting for my ID to be verified for a second eSIM just to get connected.

I’ve switched providers multiple times before from TPG, iiNet and Felix. Those platforms made everything so much easier. Transfers were automated through an app, and I never needed to speak to anyone. In comparison, Kogan’s process is cumbersome, slow, and poorly supported.

For the price, the lack of straightforward systems and decent customer service makes it not worth the effort. I would not recommend Kogan Mobile.

Extremely concerning experience with Kogan Mobile; not just poor service, but serious security issues.
During a recent support call, I completed identity verification and the representative clearly confirmed my details (including my date of birth) were correct. However, partway through the same call, she suddenly claimed my date of birth was “incorrect” and refused to proceed.
This means that in a single conversation, my identity was both accepted and rejected using the exact same information. That raises major concerns about how their verification process actually works, and whether customer accounts are being handled securely or consistently.
As a result of this situation, I am now locked out of my own account because they say the email and date of birth on file is “wrong,” leaving me unable to access my service or even transfer my number to another provider.
On top of that, the representative was dismissive, repeatedly interrupted me, and refused to provide clear answers.
This is a worrying lack of reliable identity and account security processes. I will be switching providers as soon as I am able to regain access to my account.

Shocking customer service, spent 30 minutes talking to someone on chat who was unable to help me find my invoices, asked me for many forms of identification and their solution was to contact my bank. before i eventually found the invoices link myself hidden on their website dashboard...

Needed a replacement sim due to lost sim.
Promised in 24 hours, then 48 hours, 5 days and still no sim swap. This is rediculous, with many phone calls and always being told another 24 hours and then another 24 hours. Complaints dept don't answer the phones and then states leave a message and we will get back to you in 24 hours. NOT ACCEPTABLE. It seems our business is not important to this company.

Keep charging my credit card for a cancelled service despite several emails. Run as far as you can from this company!