KOKO BAY Avaliações 283

This company is the worst!

Returned an item and they never refunded me. Have tracking showing it arrived. Sent emails and nothing!

Give me my money back.

Contacted the bank about them as well.

I was a little bit sceptical at first spending £30 on shorts but the quality is so good that I'm grateful I spent it and also the packaging is so nice and the quality is just amazing

Served by Ayu A, she was brilliant and so friendly. Very attentive. There was a deal on for £35 for unlimited drinks for 3 hours and the cocktails were delicious. Definitely will be coming here again.

In love with the dresses from Kokobay!!!!! Amazing material, unique designs and true to size!

I have sent my clothes back with a tracked return with Royal Mail. This parcel has been delivered back to the depot but Koko Bay have not sent my refund - absolutely terrible customer service with no reply to my emails and I have now lost a considerable amount of money which I will need to get back. If this is not resolved by the Koko Bay team I will be proceeding with filing this as fraud. Koko Bay team, please contact me ASAP

Really disappointing experience. To start with my parcel took two weeks to arrive due to failed delivery attempts even though I was in both times. I eventually had to redirect it to a parcel shop, and when I collected it, the parcel didn’t even contain my order, instead it was filled with Tupperware?? I’ve emailed Koko Bay and DM’d them on Instagram about the issue and am yet to receive a response.

I ordered a dress from Koko Bay after seeing it advertised on Instagram and honestly I’m obsessed. I can’t believe the quality of the dress. The material is so thick and stretchy, the fit is fantastic! Will definitely order again! 🤍

DO NOT USE - MASSIVE SCAM. I wish I read the reviews on the internet before using this company. If you return your products you will not get a refund. I sent my return by royal mail tracked delivery and have sent proof of delivery several times. Because it is a business bulk delivery royal mail confirmed they do not do individual signatures or photos and koko bay know this but will not refund you without them and deny receiving the parcel even with the evidence. They say take it up with royal mail - but royal mail have proof of delivery so I cant!

Terrible customer experience. Their return policy reads more like a warning than guidance, no confirmation when returns arrive and don’t dare email them during processing or it will just put you back at the end of the queue!!! My item reached them Friday 27th Feb, and I’ve heard nothing. Long processing times, dismissive tone in returns policy, and a total lack of care for customers who may want to check why its taking a week to get acknowledgment email. Definitely not the kind of brand I’ll buy from again which is a shame as the item itself is good quality, but unfortunately didn’t fit.

Order number for verification, #53712. I guess now I'm even further in the queue lol.

Worst customer service I have ever encountered in my life. First of all, I received someone else's order which ruined my plans as I then had no outfit to wear and had to go shopping last minute. Then, I tried to reach out to KOKO Bay 3 times over 2 weeks and was completely ignored. I finally got a response after this and was told that somehow all 3 emails I had sent had been lost by accident in their inbox. Instead of refunding me immediately for their mistake or re sending my order they told me i had to return their item first or i could not get a refund. So i returned this item and sent them proof of postage straight away, I have now sent 3 emails AGAIN over the past 8 days and being ignored again.

obsessed with the printed cowl set in apricot!! going away on hols this year and i know this would just be perfect on the night for those digital camera pics. Literally not a bad word to say #love x

I ordered some items for an upcoming holiday, I was surprised by the quality! Had my eye on a few more items but unfortunately they we’re out of stock, will definitely be keeping an eye out. Can’t wait to wear them soon.

When you try to do a return they don’t tell you their returns policy. When you try contact them, you wait weeks. Awful awful “business” if you even want to call it that. They completely ignore you. The only way to get your money back is if you do a charge dispute with the bank which I’ll be doing.

Returned a faulty good and not received a refund or replacement in 2 weeks

No response from the business

Been chasing for weeks on an update

Fast delivery, Beautiful bikini 💗 very good quality

Hassle free ordering and delivery, amazing quality for the prices

Really good quality clothing which always fits me great. The bikinis and other outfits last way longer than items I buy from other places and I always get lots of compliments! I am now on my 3rd bikini and wouldn’t buy from anywhere else. Fast deliver for items

Placed an order totalling almost £200. Was sent the completely wrong order. Emailed asking for a returns label to send this back and for my order to be sent or refunded almost 3 weeks ago. I’ve received a refund label for the wrong clothing they’ve sent but no correspondence regarding my order or my refund. I now no longer want the order due to the event I was going to already passing. I’ve sent several emails chasing with no responce.

I placed an order for the first time in November and really liked the items, however they did not suit me. Due to illness, I sent these back just outside of the returns period. Kokobay emailed to say they could not accept the return. I explained the circumstances and that within the 14 day period, I was unwell. They said they must treat all customers fairly, however if they really cared about their customers then you would expect an exception could be made under special circumstances. They refused. I therefore expected them to send the items back to me. 3 WEEKS LATER, I have no items or no refund. I emailed them about this and the advisor reiterated that the refund was not an option. I have sent a further two emails to advise to either send the items back or process the refund and I am now being ignored. AVOID.

Sizing is perfect outfits are stunning will 100% be somewhere I shop again