Lampsy Avaliações 

277
•
O TrustScore é 2 de um total de 5

1,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

It took two weeks for Lampsy to send me the two lights I ordered, so long that I ended up thinking I was being scammed like some of the reviews I read on here. They did arrive eventually, but one of t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs. Sadlydidnt check reviews before I placed my order . Goods didn’t arrive. Real difficulty contacting firm. They did reply to live chat but kept promising ‘ next week ‘ . Eventuall... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered a £150 floor lamp from Lampsy more than 3 weeks ago. Nothing has arrived, and the tracking information incorrectly says delivery has been attempted (I called the parcel company, it hasn't).... Ver mais

Avaliado com 4 de um total de 5 estrelas

Ordered light pendants over a year ago and just ordered a lamp to match in January. Found it easier to collect the goods (I live locally). Lampsy warehouse has moved from Bridge of Don to Kinellar. C... Ver mais

Detalhes da empresa


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

277 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(277)

15 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good quality product arrived promptly

Good quality product arrived promptly. I had been struggling to source this product and several have arrived from other vendors that weren't good enough quality. First time with Lampsy and boom, a good quality sample arrives. Thanks

1 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outdoor hanging lamps. …

Recently purchased two "Sponge 20"outdoor rechargeable hanging lamps.
I'm really pleased with my purchase. Easy to order and arrived promptly.
Love the fact that you can have 3 different levels of light. Good idea!
I've used them rather a lot so far and haven't had to recharge them yet.
You can move the toggle up and down to allow different hanging lengths.
I personally think they are great and fab value for money

30 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, well packaged, promptly delivered, great pendant looks far more expensive than it was. Will definitely purchase more from this site.

30 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer beware - Lampsy is not trustworthy

I wish that I’d never bought any products with them. At this point I just want a refund. I ordered three light fittings with Lampsy on 1 July under the understanding that they would arrive in a couple of days. When nothing arrived I emailed to ask where my products were. Customer service told me that two of my products were only available for pre-order (I wasn’t aware of this on purchase) and that they didn’t have an eta for their dispatch. Although my other product was in stock and ready to go, they refused to send it out without the other two products which currently have no eta. I could get these products in 2022 for all I know.

Now customer service aren’t responding to emails despite having promised to get an eta for me a couple of weeks ago. I do worry that I’ve been scammed and that this company isn’t legit. I wouldn’t recommend this company to my worst enemy. They’ve added quite a bit of stress to my house move - stress that isn’t necessary!

Update: we have now received all of our products and they are of lovely quality and look wonderful. However, after the stress that we went through with Lampsy, we will NEVER shop with them again. Their customer service was awful all the way through to the end.

28 de julho de 2021
Avaliação não solicitada
logotipo da Lampsy

Resposta da Lampsy

Hello, I'm really sorry to hear that you had a negative experience with us. I will pass your feedback on to the team. Best wishes

Avaliado com 1 de um total de 5 estrelas

Received a faulty lamp 5 months after…

Received a faulty lamp 5 months after having ordered it as the date for delivery kept getting pushed back due to stock issues. Was pushed back at least 3 times. Have contacted customer services and keep getting ignored. Have been waiting another two weeks for a response.

25 de julho de 2021
Avaliação não solicitada
logotipo da Lampsy

Resposta da Lampsy

Hi Rosie, I'm really sorry to hear that you have had a bad experience with us. Our customer service team are working as quickly as they can to get back to queries. I will share your feedback with our team. Best wishes, Imogen

Avaliado com 1 de um total de 5 estrelas

Worst customer service I have experienced

I ordered from Lampsy on the 15th June, the delivery was posted as 3-5 days. I have spent £318 on lamps and bulbs. I chased the order up and was told the items would be delivered 24/25 June, nothing delivered. I have sent 3 further emails with no response. Worst customer service I have ever dealt with, do not ignore customers, keep them updated! I am hoping this post will generate some form of response.

5 de julho de 2021
Avaliação não solicitada
logotipo da Lampsy

Resposta da Lampsy

Hi April, I'm really sorry to hear you've had a bad experience with us. We are working as fast as we can to get back to customer emails. I will flag your order with customer service. Best wishes, Imogen

Avaliado com 1 de um total de 5 estrelas

I wish I had read these reviews first….

I wish I had read these reviews before I placed my order as I wouldn’t have ordered from this company.
Order was late… then bulbs were missing. Told they were out of stock at the time I placed my order… they weren’t. In fact this dispatch docket says they were in my parcel. They weren’t. The company has my money and I don’t have my goods.

Customer service communication is poor and slow and not at all helpful or even try to find a resolution.

Avoid

2 de julho de 2021
Avaliação não solicitada
logotipo da Lampsy

Resposta da Lampsy

Hi Louise, I'm really sorry to hear you had a bad experience with us. We have been working with a reduced team but we are trying to get back to customers as quickly as possible. I will flag your order with customer service and try and get this resolved asap. Thanks, Imogen

Avaliado com 2 de um total de 5 estrelas

Still waiting for my delivery that was…

Still waiting for my delivery that was meant to take 5-7 days.... 2 weeks later. I understand companies are struggling under Covid, but my order hadn't even been processed in that time. I got a message saying it would be delivered yesterday, except the delivery company still haven't received the parcel from Lampsy.

1 de julho de 2021
Avaliação não solicitada
logotipo da Lampsy

Resposta da Lampsy

Hi Madeline, I'm really sorry you had a delay in receiving your order. We are processing orders as quickly as possible. I hope you are happy with your purchase. Best wishes, Imogen

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