Lastminute Avaliações 

La service client me balade depuis des mois! Mon séjour (résa hôtel seulement) n'a pas pu avoir lieu à cause du COVID-19 (aucun vol en partance). L’hôtel est OK pour le report de dates (j'ai les mails qu'ils ont envoyé au service client de lastminute.com). Sur le papier Lastminute.com est d'accord aussi (mails à l'appui). Pendant des semaines ma résa apparaissait "en attente de modification" et maintenant elle apparaît comme "passée". Bref ils ont classé mon dossier sans jamais avoir fait la mise à jour... J'ai perdu un temps infini en appels et mails mais rien n'y fait! Ils ont empoché l'argent (385€) édité une belle facture et vogue la galère!

Si quelqu'un a un tuyau pour un recourt, je suis preneuse. Si Lastminute.com lit ce commentaire, mon ID Booking: 1606365491

If I could give zero stars I would. They offered a refund if I paid a 30 pound admin fee which I felt annoyed about but did it to at least get cash back rather than a voucher and have to deal with lastminute again. After taking the fee they then said I’ll only get a refund if the airline wants to provide it. Lastminute has gone completely underground and can’t be contacted by email, social media or phone. My account on their website is unable to be accessed. Despicable behaviour but a valuable lesson learned: go direct to the airline in future.

Pour ma réservation
Le service client est injoignable pour
Me rembourser ou me proposer d autres dates.j ai dû me démerdé avec
Les compagnies d avions directement
Pour trouver un solution
Je tiens aussi mes félicitations à
Turkich air line
Il m en changer de date sans supplément
Alors que air France J ai rajouté de ma poche
Si non le site lastminute.com est
Eviter abonnement.

Booked a return trip from Paris to Singapore (via London) with family through LastMinute on British Airways. Flight due End of July/ return August 2020. Current restrictions in Singapore viz Covid, will not make the stay possible. British Airways reimbursement policy for trips btwn 14/03 and 31/08 is clear whatever channel of booking. In addition, the return leg of my trip has now been cancelled giving me a legal right for refund. I was made aware of the return leg cancellation by BA and not Lastminute when calling British Airways... as Lastminute was unreachable and not receiving such info from Lastminute. I have asked Lastminute on 18th of June for a cancellation. Since then no answer from Lastminute. My last minute account is blocked indicating that my request is “work in progress” and/or that I can call their helpline. I tried the French customer line more than 30 times over the past weeks staying on line each time btwn 15 to 30 minutes. I even felt the necessity to go to their Paris and Clichy Office... no body. Impossible to reach out and clearly no reaching to me on material elements of my trip. Of course very unhappy. Is it done on purpose? The consumer protection law and the cancellation of my return leg should give me a solid legal ground.

Wish I could give 0 stars. I understand covid19 made thing difficult for them but there customer service is BEYOND shocking. Have been trying to arrange a refund for a room they double charged me and cancelled without consent since March now.
There email seems to go in circles same 5 standard replies then they ignore you. So you stqrr the chain again to get the exact same replies and so forth and so on.they claim they try to call but there is never a miss call or a voicemail. They did call one time back at the start of April but that was at 1.27AM on Easter Sunday....
Scam of a company. Has used covid19 as an excuse to keep customers money and treat them like dirt

Booked a hotel which declined the booking due to Covid. Cancelled with lastminute within ten minutes, but still no refund after 2 months. Spoke to them on the phone and by email and they just lie about progress and tried to make me take a voucher. Awful experience.

So hard to receive a refund for a flight cancelled by them because of covid even when my mother in law has passed away whilst waiting for a new flight to be offered. A refund has now been processed and l should see in my account within 40 days. Why so long when transfers are the next day. Don't be fooled with the .com.au as they are an American company who do not adhere to the same rules as Australian companies

All was going well until COVID then despite me requesting cancellation or rescheduling two weeks prior (Early March) I could not get in contact with this business.
Over the next two week, after trying more than ten times I gave up. Requested a call back. It’s now May....still no contact

I was told by one customer service in Jan that I supposed to receive $825 voucher for compensation of my over $2000 lost in hotel. I only received $200 so far. The others refused to credit the test voucher. I have been emailing and calling for over two months but never get any answer. Where is my rest $625 voucher?!

I booked a flight with Lastminute.com having looked everywhere else. No flights where available with any other company so I was surprised that they had one available, booked in good faith though as a large company. Money was taken immediately from my account. An hour later they said there was no flight available and it would take up to 15 days to get my money back!! An absolute scam!!

Reviewing Lastminute.com.au hotel booking website. I contacted lastminute over one month from my booking date to cancel a an airport hotel booking in Australia. After a week, they replied with “ The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded...,I hope you understand the matter”. No I do not. I had to change due to changes in Government policy. I have them adequate notice. The companies greed and lack of service should come back to bite them. Avoid last minute at all costs and go with the many competitors available.

I would like to say a big thank you to Lastminute.com, Resolver and special thanks to Oscar and Miky. I had a problem and it was resolved, regardless that the Spanish Travel Agent was reluctant to help and even twisted the facts. I really appreciate professionalism and kindness of Resolver team, who truly care about people! Well done!

Kindest regards,
Anna Deer

I booked my flexible ticket with this website and I am unable to send cancel or change request. Either they should provide 24/7 customer support or support via email but there is no customer support email id. I have called them to change they said I will be receiving an email 18 hours gone I didn't receive an email. Finally, they will say the booking was not within the cancellation period.

The most unscrupulous company I have had the misfortune to deal with. Advertised and sold a holiday to me online for a 5* resort with a half board offer, however upon confirmation we were informed it was in fact room only. I raised this issue with them six days ago and still awaiting an update or clarity on the issue. We are due to travel in 8 days, but at present whether or not we are going on a holiday is unconfirmed. Awful experience, inaudible customer relations team who are ineffectively trained to deal with customer complaints and recite the same lines.. 'someone will get back to you.' Fairly shocking this company is business and I will be following up with legal representation citing the Package Travel and Linked Travel Arrangement Regulations 2018 (The Regulations) implemented in 2015 under EU's Package Travel Directive. They are in breach and also false advertised a holiday with no effort to resolve, breaching a further regulation under the Unfair Trading Regulations 2008.

When everything will be finished-will delete this crap from my phone straight away!;(...Lastminute + Raynair = STRESS, HEADACHE and spoiled holidays!...

CALL THE AIRLINE TO GET YOUR CONFIRMATION!!!! worst customer service ever and none of the numbers are valid. This is a horrible website and I will never ever use it again.

Ticket was emailed within minutes while on the phone at great savings compared to booking directly from the airliner

Valeed did a great job.

Highly Recommended

Booked 5 flights via Last minute. Received an email stating that they were awaiting confirmation from the airline.
After a couple of hours I called Last Minute and, having read the reviews, was expecting the ''run around''.
I was put through to James who was polite and understanding. He explained that their system was still trying to get the required confirmation but asked if I could hold on the line while he did it manually. This was done speedily and efficiently and confirmation that the tickets were booked emailed immediately.
Ticket price shown on the airline website (of course I checked it) £656.00
Tickets purchased through Last Minute £359.00 for an identical itinerary. Total saving £1500.00. These agencies obviously work on very tight margins and the call centre operatives probably spend their whole working day sealing with irate phone calls. Be understanding and courteous and YES you can save ££££££s So I say.... Full Marks to Last Minute and a big THANK YOU to James.

Customer service is terrible avoid at all costs

Des voleurs n'y aller jamais.
On vous dit que l'on vous rappelle.... et bien rien...
J'ai perdu 3500 euros et pas de voyage.
Je ne vais pas en rester là.
Si last minute lit ce message... je vous ai déjà donné mon Id
1259475058

Voici leur réponse toute faite et valable pour tout le monde.
Hors le vol n'a pas été annulé comme ils le disent, mais c'est le transfert de l'hôtel Qui n'a pas pu être fait. J'ai pris un package avec hôtel compris et l'on me dit que ce n'est pas eux les responsables de l'hôtel.
Conclusion ils ne savent pas ce qu'ils vendent.
Je ne sais pas si le billet sera remboursé mais l'hôtel c'est certain je vais m'assoir dessus. Soit 3500 euros de perdu et pas de vacances.
La malhonnêteté est à son comble...
pauvre consommateur que nous sommes....
Surtout fuyez ce site.
Si je peux aider quelqu'un a n'a pas perdre d'argent, j'aurai gagner une bataille.