The one star reviews here are the right ones. My mum has been scammed by this company. Thin, small pillow arrives vacuum packed from Thailand and to return you have to pay £15 plus your own shipping c... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I was a bit non-plussed when the pillow arrived because it was shrink wrapped and very compact, however, it soon plumped up into a proper pillow size and shape. It's very comfortable. The only re... Ver mais
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I only came across these poor reviews today whilst waiting for my pillow to arrive. Obviously I was very upset and worried. However, my parcel has just been delivered and I am delighted with it. Unlik... Ver mais
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Be ware buyers This is not British company supplier of British pillows Latex pillows come vacuum packed from Thailand They take admin charge of £15 if you want to return and you pay cost pos... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Under new ownership since 1 August 2026. Latex Pillow Shop is now operated by a new ownership and management team. We understand that customers who purchased before 1 August 2026 reported concerns about communication, product descriptions, delivery, returns, and refunds, and we are reviewing those issues carefully. Our priority is to provide clear product information, transparent shipping and returns guidance, responsive customer support, and a better overall customer experience. We are based in Thailand and serve customers in the United Kingdom through latexpillowshop.co.uk. If you have questions about an existing or recent order, please contact our customer support team with your order details. We will review each enquiry individually and explain the available options. We welcome all genuine feedback, positive or negative, and are committed to responding openly and respectfully.
Informações de contato
Estados Unidos
- www.latexpillowshop.co.uk
2,4
Ruim
67 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy with these pillows
Very happy with these pillows. The soft to medium density latex is comfortable and supportive and they are well worth the price.
12 de fevereiro de 2022
Avaliação não solicitada
Resposta da Latexpillowshop
Hi Carl, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials, pillow comfort and suitability and customer communication. The business has been under new ownership since 1 August 2026, and our current team appreciates your feedback as we continue improving our service.
Very happy with these pillows
Received my pillows 5 days after ordering. I can only sleep with foam latex and this one is almost as good as the more expensive ones. Very happy with this pillow and would recommend it to someone who has trouble sleeping at night.
12 de fevereiro de 2022
Avaliação não solicitada
Resposta da Latexpillowshop
Hi David, Thank you for taking the time to leave your review. We’re pleased you had a positive experience with product descriptions and materials and pillow comfort and suitability. Since taking over on 1 August 2026, our new ownership team has been committed to clear communication and a positive customer experience.
AVOID AT ALL COSTS
Would rate zero if I could. ‘Company’ selling pillows masquerading as dunlopillo. A small shrunken piece of latex arrived, not pillow size. When I asked if I could return the piece of latex I was referred to their returns policy and advised there were instructions to get the piece of latex to pillow size. No instructions were present. No care label, no outside cover just a lump of latex. They charge £20 return cost for a £47 piece of latex. I have contacted trading standards as I believe this company to be clearly misleading customers. Also contacted relyon who sell the original dunlopillo to advise of potential copyright implications. I have not returned the latex due to the inconvenience, latex piece is now in dog kennel where it’s best suited.
31 de janeiro de 2022
Avaliação não solicitada
Resposta da Latexpillowshop
Hi Paulina, We’re sorry to read about your concerns regarding return arrangements and charges, product descriptions and materials and product sizing. Since 1 August 2026, Latex Pillow Shop has been under new ownership, and we take feedback about previous orders seriously. Please share your order details with our current support team so we can investigate your concerns and explain the available next steps.
Very Disappointed
Thought I was dealing with Uk supplier. It came from China. It was not a pillow with any cover on just a piece of latex.
I would definitely not recommend.
21 de novembro de 2021
Avaliação não solicitada
Resposta da Latexpillowshop
Hi Mrs, We’re sorry to hear about the difficulties you experienced with product descriptions and materials. The business has been under new ownership since 1 August 2026, and our new team is reviewing concerns raised before the ownership change. Please contact our current customer support team with your order details so we can review your circumstances and explain any available options.
Based in Thailand pretending to be British
Poor quality goods shipped from Thailand although pretends to be British company quoting an English address as company address. When I tried to return the item they want to charge £20 shipping cost. Total scam
15 de setembro de 2021
Avaliação não solicitada
Resposta da Latexpillowshop
Hi Tia, We’re sorry your experience involving return arrangements and charges, shipping and business-location transparency and delivery fell short of expectations. A new ownership and management team took over on 1 August 2026, and we are carefully reviewing feedback about earlier experiences. If you contact our present support team with your order details, we’ll review what happened and explain the options available.
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