Honestly the most beautiful gift wrapping! I ordered from Layered Lounge last year and it didn’t disappoint. Quality is the best. I’ve also previously had decorations and they still look amazing!!
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Veja o que dizem as avaliações
I ordered several rattan pieces from them recently and I absolutely love them. Such great quality and speedy delivery. Customer service team was very nice when I hadn't realised that my item was on pr... Ver mais
I have purchased from Layered Lounge several times and only had to return one item as it was far too large. It was my error but did feel the postage to return was a little high. All of my rattan... Ver mais
Beautiful durable item. Just the right size. Always delivered promptly. Have never had any problems with this Company.
Detalhes da empresa
Escrito pela empresa
Layered Lounge is a British interiors brand offering beautifully considered furniture, homeware and decorative accessories for modern living. Our thoughtfully curated collections bring together timeless design, natural materials and understated luxury, helping you create a home that feels effortlessly stylish and uniquely yours. Discover everything from marble and travertine coffee tables, wood furniture and elegant upholstered seating to handcrafted rattan baskets, Portuguese stoneware, luxury cotton bedding, realistic faux flowers and seasonal decorations. We believe beautiful interiors should be both inspiring and liveable. With an emphasis on quality, craftsmanship and enduring style, we carefully select pieces that bring warmth, texture and character to every room. Whether you're refreshing a single space or furnishing an entire home, Layered Lounge makes creating a beautifully layered home feel effortless. Discover more at layeredlounge.com
The Layered Lounge Difference
Escrito pela empresa
- Beautifully Considered Interiors
- We believe a beautiful home is created through thoughtful layers of furniture, texture and detail. Our collections combine timeless design with contemporary style, helping you create interiors that feel both elegant and effortlessly liveable.
- Quality Materials & Craftsmanship
- From natural rattan and beautiful marble to Portuguese stoneware, cotton bedding and carefully selected furniture, we focus on quality materials, considered craftsmanship and pieces designed to be enjoyed for years to come.
- Furniture, Homeware & Finishing Touches
- Discover a curated collection of sofas, dining and occasional furniture, rattan storage, tableware, lighting, bedding, faux flowers and decorative accessories. Everything you need to bring warmth, character and individuality to your home.
- Shop With Confidence
- We're committed to making shopping for your home a pleasure. From helpful customer service and clear delivery information to our 30-day returns policy, we want you to feel confident choosing Layered Lounge.
Informações de contato
Unit 8, Anamax Industrial Estate , SL9 7FH, Gerrards Cross, Reino Unido
- 01753 883862
- info@layeredlounge.com
- www.layeredlounge.com
Discover Layered Lounge
4,5
Excelente
58 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
WRONG AND DAMAGED ITEM SENT -ZERO CUSTOMER SERVICE
I received my order yesterday, one item was broken and another is completely different to the item I ordered. I have emailed three times and telephoned three times - zero response other than automated email acknowledging they’ve received my message.
I will happily return the items but most certainly not at my cost although how I arrange this without paying is something of a mystery as they do not respond despite their claim to deal with queries within a few hours! I will certainly not be using this company again and will need to contact my bank in the event they continue to ignore me.
20 de janeiro de 2023
Avaliação não solicitada
Resposta da Layered Lounge
Hello Deborah, we apologise that you have had a poor experience with our company. I have investigated this internally and our customer services team have confirmed they received an email from you on a Friday and sincerely apologise for not getting back to you until the Monday since we are a family run business and do not at this point have staff in during the weekends. I believe this review was left during that period and again can only apologise for lack of coverage on the weekend. I gather we refunded you immediately for the broken items and arranged a collection for incorrect item you received. Again, we are sorry you feel you had a poor experience but would hope you would try us again and assure you as we grow weekend staffing will be a high priority to avoid this in the future. with kind regards, Suzy, Founder
Poor quality
I bought some “large” brass bells and was disappointed as they were only about 5” tall and quite roughly made with lumps and bumps all over them and a thick seam down the back - even in the sale definitely not worth the money.
21 de janeiro de 2023
Avaliação não solicitada
Beautiful products delivered with amazing customer service.
Beautiful items and amazing customer service. My first time using Layered Lounge - the order arrived promptly and I was extremely happy with the quality of my items. However one of the battery candles I ordered had a loose connection. I emailed the customer service team and within 45 minutes I had a response. They were quick, friendly and offered to send me a replacement right away. 24 hours later I have received the replacement. I will be recommending this company to anyone looking for homeware.
6 de janeiro de 2023
Avaliação não solicitada
Excellent company, brilliant service
Excellent company, great staff and beautiful product. I had a small issue and messaged LL, they dealt with my request immediately and the correspondence was helpful and friendly… thank you Rhiannon!
1 de dezembro de 2022
Avaliação não solicitada
Top Quality.
Delivered on time. Really Impressed with the qualityof my item. Well worth the price.
21 de outubro de 2022
Avaliação não solicitada
FANTASTIC service from beginning to end
I’ve never used this company before and was a bit dubious to do so…..BUT not anymore…..EXTREMELY HELPFUL customer service kept me informed regarding my order ….FAST and PROMPT delivery just less than 48hours …. And the item is BEAUTIFUL if I do say so myself… and your first order 20% off …. THANK YOU FOR EVERYTHING at layered lounge will definitely be using you again
3 de setembro de 2022
Avaliação não solicitada
Lovely products
Lovely products, had a mistake on my recent order, they called me back promptly and rectified mistake no problem! Wouldn’t hesitate to order again!
26 de julho de 2022
Avaliação não solicitada
Non existent customer service!
24 de julho de 2022
Avaliação não solicitada
Resposta da Layered Lounge
We have an excellent customer services team who regularly receive great reviews on our other review platform so I am extremely concerned to see this and would really like to investigate the matter as we pride ourselves on excellent service. Could you please kindly enlarge on the issue you faced ?
Absolutely premier service and quality!!!!!!
Absolutely premier service and quality in abundance items. ITEMS ARRIVED PACKED EXCEPTIONALLY GENEROUS BEAUTIFUL PRESENTATION plenty of room in the box great care and time taken to deliver first class service!!! Very rare these days even from top elite stores. Beautiful beautiful shop. And loved my purchase pure class.
1 de julho de 2022
Avaliação não solicitada
Won’t be placing another order
Recent order arrived and was defective.
I messaged and did get speedy replies but was offered a measly 5% discount (this was all they could do as the item was already in the sale).
I was told all other of the same item in the warehouse were also imperfect. My other option was to return the item free of charge for a refund but this was not the quality I expected, especially for the price! This has completely put me off ordering from them again.
29 de abril de 2022
Avaliação não solicitada
Purchased items for a present two items…
Purchased items for a present two items were missing from the parcel after contacting Layered Lounge on several occasions they eventually sorted the matter out but I will say the products were as described and my friend was very pleased with them
26 de janeiro de 2022
Avaliação não solicitada
Resposta da Layered Lounge
We are so sorry that it took some time to resolve your matter but we are very glad that you like your items and assure you we have worked hard on implementing new customer service technology to help us resolve issues asap
Paid for returns even if mistake is on their side
Be aware that even if THEY made a mistake and sent you the wrong item, YOU'll be the one to pay for postage back. Just poor customer service and definitely something they can improve
28 de dezembro de 2021
Avaliação não solicitada
Never arrived
Never arrived. Scam company don’t order.
Asked customer service who assured me it would arrive but it was just a lie.
27 de dezembro de 2021
Avaliação não solicitada
Resposta da Layered Lounge
Hello, we take such allegations very seriously. We have only just started an account with trust pilot and hence had not seen this review previously but almost 2 years on and with 2 warehouses in Buckinghamshire and a wonderful team of staff we assure you we are NOT a scam company. We aim to resolve 100% of issues so I do hope that your parcel did arrive in the end and despite much elevated volumes now we have a track record of orders to be sent within 2-3 working days. Our larger customer services team are also now on hand to help resolve any issues asap.
PERFECT AND CLASSY
Bought really different and classy Christmas decorations. Arrived promptly and items are great. Even received a free sackcloth bag for life, handy for storing my decorations. Saw their items in Country Homes magazine.
21 de dezembro de 2021
Avaliação não solicitada
2020 Christmas decorations that arrived!!
I ordered some Christmas decorations on the 1st of November. They arrived a few days later. There was a problem with one item and a replacement was dispatched that day and arrived the next. I ordered Christmas decorations around the same time from 5 companies, 4 of whom I’d dealt with before - Layered Lounge is the only one that has managed to get my delivery to me! I look forward to purchasing from them again!
20 de dezembro de 2020
Avaliação não solicitada
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