London Camera Exchange - Reading Avaliações 

235
O TrustScore é 5 de um total de 5

4,8

7 Station Road, RG1 1LG Reading, Berkshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a pair of binoculars online but wanted to arrange collection from a store by a friend as I didn't want to risk home delivery due to me being abroad. A phone call and all was sorted stress... Ver mais

Avaliado com 5 de um total de 5 estrelas

Big shout out to Adrian, saved the day for me today! Came in looking for a usbadaptor whilst not being able to describe it properly, whilst the shop did not have it - Adrian's bag did - very kind and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I haven’t dealt with LCE before but I certainly shall again when I need more photographic equipment, ordered the lens on Thursday and it would have arrived on Friday if it hadn’t been messed up by DPD... Ver mais

Avaliado com 5 de um total de 5 estrelas

After looking at your stock sale, it was good to see Lee Filters lens adapters on your list. As I had meant to add a missing size to complete my needs the offer was worth investigating. The size requi... Ver mais


Detalhes da empresa

  1. Loja de Câmeras Fotográficas
  2. Loja de binóculos
  3. Loja de artigos para fotografia

Escrito pela empresa

Established in 1996, London Camera Exchange is Reading's only specialist photographic retailer. We sell a wide range of new and used cameras, lenses, binoculars and accessories from all of the leading brands. Part exchange welcome, trade in and trade up, we offer impartial expert advice and competitive prices In-store services include: sensor cleaning, image recovery, tape to DVD / USB and repairs. Our 5 members of staff have a total of 126 years of selling photographic equipment.


Informações de contato

  • 7 Station Road, RG1 1LG, Reading, Berkshire, Reino Unido

  • 01189592149

4,8

Excelente

O TrustScore é 5 de um total de 5

235 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(235)

2.639 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

My Insta 306 X3 arrived quickly

My Insta 306 X3 arrived quickly.
I would have give 5 stars but the micro SD card supplied as part of the bundle doesn’t have a fast enough write speed to support all the X3’s functionality E.g. HDR360 video @ 5.7k

26 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from LCE Reading. Prompt and professional response to queries via email. Online purchase was simple with item delivered efficiently and well protected.

2 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Outstanding advice and excellent customer service

it's not the cheapest camera shop around the corner, but the folks in the Reading branch give really great advice and the service goes beyond your imagination. so far I have not bought anything yet but the passion and knowledge for film and photography with these gentlemen is on another level. What I like the most is the honesty and they remember you when you walk through the door.

27 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Camera ordered online

I was looking for a particular digital camera and decided to check the LCE shop in central London. The shop assistant told me that the camera I was looking for is at their Reading branch and explained how I can make a purchase by calling the shop and getting a link via email. It was easy and fast. I am happy with my new camera. Thank you.

14 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

Lack of communication

I called the Reading Branch to make sure they had the Nikon battery, which they did and told them the day I was going in to buy it.
Turned up on the day and was informed they didn't have any by a sarcastic slob of a salesman.

On returning home I was informed by email that they had the battery and some good person had put it by but didn't inform the rest of the staff. As it was a 2.5 hr round trip I wasn't going back so I asked if it could be posted and I would pay by card over the phone.
As it was they had some link which they sent me and I did it that way. I queried the posting charges which were removed and then received an email from Nikon with the price which was £5.00 less than LCE.This I
also queried and was informed that Head office would refund that.
The battery came and I am pleased with the outcome.

This maybe an isolated case as I have dealt with the Reading shop and found them ok, its just personalities.

Trouble is these days nobody carries any stock and expects you to order it over the internet thus closing our high streets and what little advice that can be given.

30 de agosto de 2023
logotipo da London Camera Exchange - Reading

Resposta da London Camera Exchange - Reading

Dear Mr Fox,

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations on this occasion. We welcome negative feedback as well as positive so we can learn from them and provide better service.

We apologise for your recent experience at our Reading branch. It would appear that the staff member you spoke to on the phone had your best interest in mind when reserving the battery for you, unfortunately he didn't mention this to his colleague which resulted in the confusion.

I have forwarded your review to our Reading branch, where the Assistant Manager Adrian will contact you directly. We would love for you to return your business to the Reading branch where you have experienced great service in the past.

Your LCE Team

Avaliado com 5 de um total de 5 estrelas

50 years of good service…

I have been using LCE now for over half a century, since I first began the hobby of photography. These days ordering from them on line remains as efficient and good value as it has been in their shops

14 de agosto de 2023

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