LCS Legal Services Group Ltd Avaliações 

Unfortunately, my experience is the same as the others that had to leave at least 1 star, when a zero would have been more appropriate. From the first call things sounded like Sam understood what i was asking and what would be the next steps and was told that 'Lexie is off currently but we'll get her to call you back when she returns on Wednesday'. I called on the Thursday as there hadn't been a call, only to be told by Sam that that was not what she said, and then got very aggressive on the call, accusing me of talking over her, which was because she was the one talking over me before I could finish my sentences. A deep breath and I allowed her to finish but we were still no further forward. I eventually got an email from Lexie with many promises, stating that my father had purchased the Ultimate package;
"I am writing in response to your call notifying us of the death of the late xxxx xxxx I am very sorry for your loss.

I have attached our Estate Administration Process guide that might answer any questions you may have.
 
After locating the original Will and the Will instructions, I can confirm that The late Mr xxxx held our "Living Wills" service. This service includes:
• An Executor support meeting
• Prepare all documentation and liaise with financial institutions, pensions, local authorities, etc.
• Track progress with Executors
• Prepare estate for Probate submission 
 
To begin the process, please provide us with the following:
 
• The death certificate
• We are required by law to check Executors' identity for Anti-Money Laundering (AML) purposes.  We require proof of your Identity and address; We use a secure online platform, InfoTrack, to verify Executors identity and carry out anti-money laundering checks. The cost of this service is £15 per person.  I will send the link to you shortly and this will be sent in an invoice to you.
• All executors Details : Phone numbers and email addresses.
 
Please confirm your address so we can get the paperwork sent out to you.
 
Please do not hesitate to contact me if you have any questions about your duties as Executor or the process general."

No link has been sent and no reply to my request for another.
I would warn anyone thinking of taking on their services to look elsewhere. A local solicitor will handle all of the things they do and far better. The service they are providing at a time when you need support and help to wade through the paperwork and bureaucracy related to a loved ones passing is disgusting.

To complete my Will, I received a home visit and was listened to, ensuring that my wishes were incorporated into the document. The solicitor was very professional and friendly, putting me at ease. I am very pleased with the final document, it captures my wishes and is in plain English for such a legal document. Thank you LCS.

Chris Clifford dealt with my new will as the one I held was out of date My husband recently died and I was treaded with respect and compassion. He explained everything making the process easier. I am happy to say it was a pleasure as he made me comfortable with way he dealt with decisions. Many thanks to Chris.

I had spoken to several different firms about my estate planning needs, but each time I felt I was being asked to spend money without anyone really taking the time to explain why I needed the services they were recommending.

After being recommended to LCS, I met with Chris, and the experience was completely different. He not only put everything I needed in place, but, more importantly, he took the time to explain everything clearly and made sure I fully understood what I was putting in place and why.

Chris also provided me with literature and further information to support the advice, which gave me even more confidence in the decisions I was making.

I’m extremely pleased with my experience with LCS and the ongoing care and support I have received. I would have no hesitation in recommending Chris and the team to anyone looking for professional and straightforward estate planning advice

Its been a long time since Ive seen a company as bad as lcs. Are they regulated?

LCS Services dealt with my late Fathers estate , immediately I was put at ease by their professional and friendly manner and they stressed that any concerns I was to contact them , this I did on numerous occasions due to family issues and that there was a property attached to the estate in an area I did not reside in.
Three long years later the issues with the house had been resolved and sold
I contacted LCS only to find the person who I had been in contact with had since retired this worried me until I spoke to Samantha Edwards who was absolutely brilliant she spent a lot of time putting my new concerns to rest , even when I asked the same questions repeatedly , at no time did I feel she was just ticking a box and genuinely cared that I understood everything .
Sam never phoned during my work hours and even contacted me out of hers on a few occasions having dealt with other firms this I feel speaks volumes on how LCS Services conduct themselves as a firm.
In the near future I will need to sort a will and LCS will be my first choice as though I don’t live in the area this will not be a problem.
LCS Services and Samantha made a very worrying time a lot easier with professionalism and friendly caring attitude.

I first contacted this firm in May to begin the probate process following my grandfather’s passing and sent the correspondence they requested. Since then, I have called numerous times and have repeatedly been promised a callback, but as of 24 July I am still yet to speak, Sarah, who is apparently handling my case.

I never even received an acknowledgement that they had received my important documents, which has left me unsure whether they arrived safely. The lack of communication and follow-up has been extremely disappointing.

This has added unnecessary stress during an already difficult time following the loss of my grandfather. Based on my experience so far, I cannot recommend their service.

Staff sympathetic, kind and helpful

I would wish to express my thanks to all the staff at LCS. They have shown professionalism at all times, with a courteous and compassionate attitude.

Their help in creating a will is sincerely appreciated in what is not an easy task.

I found their fees totally acceptable and excellent value for money. I would not hesitate to recommend them to my friends and family. Thank you

I needed to make modification to my existing will at short notice, and the guys at LCS could not have been more helpful....they turned it around in record time, and all with super positive customer service and a very fair fee.

Complete contrast to the typical high street legal firm approach to providing legal support.

Considering the challenging dynamics between the two sides of the family, Legal & Contract Services Ltd handled our late father's will with patience, discretion, and compassion. We always found them to be polite and professional with us. Mostly, we communicated with Sam. She always returned our queries and explained things in layman's terms, when we didn't understand. When you have lost a loved one, it is a stressful time, and all the ins and outs of the law can be difficult to grasp, we had to go back and ask for step-by-step instructions with a few things, like putting the house in trust but we never felt it was a bother and were supported throughout.

So, my father used their services to write his will. Upon his passing, nearly a year ago now (bar ten days), we still aren't very far forward in getting this completed. His estate btw is the easiest there is, nothing contentious and all very straight forward. Since his passing we have had at least three separate people (possibly four), attempt to write to the various entities and sort things out. Today I rang up the latest person a person called Sam. She was all very friendly (at first) and twice before I was about to lay out my concerns to her I stated (the phone call I'm led to believe is recorded); "I am not having a go at you". But she then goes on to interrupt me and put the phone down on me! Stating "Yes you are." I was nothing but polite, calm and level headed. So, I thought I'd phone their general enquiries number as I wanted to let a manger know what had happened and find out what is going on with my father's estate. Something btw I phoned three weeks before and was given an update. Anyway, upon attempting to find a manager I was informed she is away for another week plus (on holiday) and there is no one standing in for her! I am my father's only son and I am very concerned for my elderly mother's care and health as I feel their dealings with my mother are average at best. Before Sam put the phone down on my she attempted to state was it possible to speak to my mother, I mean really? A firm that has been paid to deal with his estate is asking her son hundreds of miles away. So, in summation, you can probably guess my recommendations for this firm. I will be emailing the firm's manager about this incident and as we all know, it cannot be slander or libel if it's true.

Over the last few months it became clear to me that the long standing WILL, that I had written about twenty years ago, needed a deep review following changes of attitudes towards me by my family. My WILL had been prepared for me by Legal and Contract Services Ltd. in Dawlish, so I contacted them again and explained my predicament.

I was pleased with their immediate response and within a few days I had an extended meeting with their expert in WILLS, Rosemary CLEGG BSc (Hons) Finst.Pa RGN. What a professional !

She lucidly explained all aspects of the relevant laws, warned me about 'challenges' and what to expect. We discussed 'Grandfather's Rights', a topic on which I had no knowledge. I was also given the option of accessing their 'Ultimate' package, which means that I pay a low monthly fee now, and my EXECUTORS continue with that when I pass on. The back up team of a well-trained office staff worked on my new WILL, which under the package, I can adjust whenever I decide to do so.

An all round top quality firm, headed by an accomplished professional, which I am happy to confidently recommend to others.

Terrible service,said they could sort out my late father’s estate and charged my mum over £1000 and didn’t do what they said they would do and told my mum she would need a solicitor after paying them to do the job that they should have done.Never use them

Amazing service, with the amazing staff, I would highly recommend them.

Fantastic service, really helpful and good prices. Would recommend to anyone looking to get their will written