Leighton Vans Avaliações 

⭐ Extremely disappointing experience – now seeking a refund

We purchased a brand-new Ford Tourneo from Leighton Vans in December 2025, costing around £70,000.

After only approximately 4,000 miles, the van had developed extensive stone and gravel damage along both sides. We raised this with Leighton Vans and, following discussions, it was agreed that the paintwork would be repaired and mud flaps fitted.

Unfortunately, what should have been a relatively straightforward matter has turned into an ongoing situation lasting around six months, during which Leighton Vans have had possession of our vehicle.

During this time, we have been supplied with a 5-seat replacement vehicle despite being a family of six. This has caused significant inconvenience to our family and has not provided us with an equivalent or suitable replacement for the vehicle we purchased.

The van was presented back to us on 15 August, but when we inspected it, the agreed paintwork had not been carried out. We therefore could not accept the vehicle back and had to turn it away.

We were also extremely disappointed with the mud-flap installation. The plastic mud flaps appeared to have been roughly cut and fitted using numerous visible screws, which in our opinion was not an acceptable standard for a brand-new vehicle costing around £70,000.

Leighton Vans have now had our vehicle for approximately six months. We have tried to allow reasonable opportunity for matters to be resolved, but after everything that has happened and the length of time this has continued, we have now requested a refund for the vehicle.

We purchased a brand-new £70,000 vehicle and did not expect to spend approximately six months without it while trying to have these issues resolved.

This review represents our genuine experience with our vehicle and the way our complaint has been handled. We are extremely disappointed that matters have reached this stage.

Based on our experience, we would not purchase another vehicle from Leighton Vans.

I ordered a set of roof bars for my Transporter T6.1. The roofbars were despatched quickly and I received an email within an hour stating they would be delivered by DX overnight and delivered the day after, great service. The bars arrived as stated bit the boxes were damaged and also the bars inside so I refused delivery. I emailed Leighton explaining this and was called within an hour with a solution. The guy I spoke to was really friendly and explained they were sending a driver out the same day to deliver me a new set. The guy was very apologetic even though the bars had not been sent to me in that condition. The bars arrived within an hour with their driver and it was all good. What a fantastic service and solution. The bars look great on the van and we're great value with comprehensive instructions. I would highly recommend this company and applaud their brilliant customer service. Thanks to all at Leighton Vans.

Lewis was amazing receptive and proactive from the start ...the van (spaceship) is amazing call Lewis you won't be dissappinted

Purchased alloys with tyres , had issues with them being damaged when delivered . Then I questioned the tyre size fitted as the rim was wider than the tyre leaving rim exposed, 2 days later I had to go up a kerb to let a ambulance parts to horrible sound of rear alloy scraping along kerb , not happy at all they look wrong and not fit for purpose

Leighton Perfection! thank you guy's...
I’ve been counting down the days to finally collect my new van from Leighton Vans, a pipe dream for over a decade. From my very first visit, where I got to see the vehicle and build my dream van with all the trick extras and super cool brakes, the whole experience has been fantastic. Everyone there is incredibly friendly and helpful, always making you feel welcome and right at home. The Leighton HQ itself is an amazing place to visit, with so many incredible van builds to walk around and admire.

A special thank you has to go to Jordon Pointing, who handled my van build from start to finish. Nothing was ever too much trouble, and he truly went above and beyond to make sure everything was exactly how I wanted it. Thank you, Jordon. Thanks also to the guys in the detailing bays. I had a good chat with them while walking around, and they were friendly, polite, and clearly work incredibly hard to make sure the vans look absolutely perfect for handover.

To sum up, Jordon and the entire Leighton crew are amazing. Their vans are top quality, and they genuinely deliver a first-class experience. I wouldn’t hesitate to recommend them to anyone.

Thanks again to the whole team!

Great service today from Tim and the team at Leighton Vans. My van was in today for the EBC Leighton big brake kit and rear brake upgrade.

I arrived early but was allowed in before they’d even officially opened. They got to work as soon as as the technicians arrived and kept me up to date as I waited. Very pleased with the new brakes, the work and Leighton customer service. Highly recommend 5 star.

Start to finish the Leighton boys were class… delt with Jordan and Lewis who were both fantastically helpful in putting me into the right van… big shout to Mike as well going the extra mile to source me the exact specs!

All in all genuinely the best sales team I have dealt with nothing is too much trouble!

Thanks guys can’t wait for collection day!

A huge thank you to James at Leighton Vans! In the midst of a road trip in our VDub, had an issue with a headlight/indicator. We were able to detour to the Rotherham site where he immediately sent us to the customer lounge area and ran the van round to the workshop. Within half and hour had replaced the light which was still under guarantee. We were on our way in no time. Absolutely fantastic service from James & the workshop. Thank you so much!!

Customer care from the word go. Spoke to Mark about a new van hire for business use straight up answers and supplied the facts and figures without any obligation figured are reasonable Too. Potential for another review soon. Cheers Sy from Engiclean LTD

I bought some van speakers at Leighton that developed a fault. Leighton waived all responsibility and said they would consult with the manufacturer. After 4 months of being messed around I had to contact my credit card company, who quickly re-credited my account.

I have asked a few questions via email but it takes days for a reply

I had some Lazer lights fitted and a set of Big Brakes, the service was amazing, everyone who works at Leighton are treating you like you are the most important person in the room. Top service.

Fantastic company with amazing customer services. Item arrived super fast and the after sales support from the company was 1st class.

I’m really disappointed with my experience ordering from Leighton Vans.

My order has been a mess from start to finish. First, they sent me roof bars instead of the side bars I actually ordered. I had to go through the hassle of arranging a return before they would even consider sending the correct item, I later discovered that a window fitting fitting kit was missing. I contacted Leighton Vans and was told it would be sorted. After several follow-ups, I received a call on Saturday from a team member who assured me that the missing kit would be sent that day by Transporter HQ. Who supply the camper glass bundle

I’ve still had no dispatch confirmation, no delivery, and no proper communication. Every time I’ve been promised an update,

I expected much better from a company with Leighton Vans’ reputation. Based on my experience, I wouldn’t recommend them — the service has been frustrating, unreliable, and unprofessional.

Always great experience,Staff very knowledgeable and helpful,James chatty and informative,great company to deal with.

Speedy delivery - Ordered item from website yesterday arrived today - very impressed.

First time using LV, products were poor quality. Had to return one large item due to shocking quality, this took a while to be collected with couriers failing to turn up on planned days (Not LV issues but still adds to the frustration after booking time off work), item returned and they confirmed it was received back on Monday 2nd June. Over a week gone by and still no refund. Customer service is very hit or miss depending who you speak to. Not a great first experience unfortunately.

Just got my first ranger from leighton vans. Katie was a pleasure to deal with as was the other guys. No pressure sales or tactics left me to look around at my leisure. Absoulte top notice service. Can not reccommend enough. Will be having vehicle #2 soon as we can sort. Katie has the patience of a saint answering all my question( trust there was plenty of them). Absolutely brilliant. Thank you guys. See you again soon.

So nice to use a company that really cares about there customers. Can’t rate Leyton vans enough,very helpful and if you have a problem they will deal with it straight away ,you can’t ask more than that . One word BRILLIANT 👏👏👏👏

Amazing customer service from Leighton parts department, very impressed. I needed to purchase replacement wheel nuts for my LV2 wheels. I received replacements in less than 24 hours along with extra locking wheel nuts and spigot rings.