Leisure Lakes Bikes - Wolverhampton Avaliações 

189
•
O TrustScore é 4.5 de um total de 5

4,7

GO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ Wolverhampton, England, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Always helpful and friendly. I went to their Wolverhampton store, having purchased several items from them previously. On this Occassion, they helped me out when I needed my stem sorted on my MTB and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superb Service. Ordered the bike on Wednesday and delivered on Friday. Contacted by the office quickly after tge order to ensure it was out on the next pick up. Original date was a week ahead whe... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the initial chat about what eMtb would be best through to the collection of the TREK Powerfly the staff have been the best I have known. Their level of knowledge and attention to detail has been... Ver mais

Avaliado com 5 de um total de 5 estrelas

Every member of staff I dealt with were fantastic knowledgeable helpful friendly Carl who initially helped me was great and when ever I called to speak to the team about some additional add on pa... Ver mais


Detalhes da empresa

  1. Loja de Bicicleta
  2. Centro de recreação
  3. Conserto de Bicicletas

Escrito pela empresa

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Escrito pela empresa

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Informações de contato

  • GO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ, Wolverhampton, England, Reino Unido

  • 01902 716 786

4,7

Excelente

O TrustScore é 4.5 de um total de 5

189 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 82% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(189)

1.349 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Went to leisure lakes bikes West Brom…

Went to leisure lakes bikes West Brom having rang beforehand to make sure they had the electric e bike I wanted in large told them I wanted to know before I set out as I was coming 25 miles ride away they assured me they had the bike in stock and ready to assemble on arrival told the sales assistant the bike I’d come to collect to which she told me it’s not here at this store it’s it our daventry store their attitude was not good their all just standing around doing nothing watching you as you walk around what a horrible experience I’d never recommend the place such a shame as they have some nice bikes in if they had a better attitude I would have brought a better bike but the sales assistant just walked off so fast after telling me this steer clear from this place

30 de abril de 2024
Avaliação não solicitada
logotipo da Leisure Lakes Bikes - Wolverhampton

Resposta da Leisure Lakes Bikes - Wolverhampton

Hey,

Thank you for getting in touch, I am really sorry to hear you are unhappy with the service, I have looked into this with our West Brom store and our phone records and I can see that they did explain which bikes were available in the store and informed you of the prices before you made the trip and explained that the bike would need to be booked in the workshop to get the bike prepared for collection before you was able to take the bike away.

After speaking to West Brom they have explained that they can order in a cheaper bike from our Daventry store if you would prefer, this was an option they were providing. I do apologise if you feel the communication has not been up to your satisfaction at this time, if you would like to speak to us directly regarding any further issues you can give us a call on 01772 644340.

Anna Marie.

Avaliado com 5 de um total de 5 estrelas

Excellent customer Service

Excellent customer Service - my son had asked for a specific bike that he was paying for part from his birthday and saved money, so when he eventually got to order he was so excited; I then had a call from Leisure Lakes Bikes who advised the bike he had ordered was no longer in stock like it had said on website. Their next advice was that due to it being their fault, they were going to provide the newer version of the bike at no extra cost. Can you imagine, my son was absolutely over the moon at the news and it very easily could have been the complete opposite had they not offered the compensatory newer version of the bike. I would definitely go back to Leisure lakes bikes with the trust they are a company with stance to hold up to doing what they say they are going to do. They even provided photos of the built bike when it was ready to collect. Well done Leisure Lake Bikes, I will definitely be returning for our new bikes in the summer. Thank you

23 de março de 2024
Avaliado com 1 de um total de 5 estrelas

No loyalty to returning customers

No loyalty to returning customers. Had a few issues that were minor and they turned it into a big thing. West Bromwich stay away from

13 de janeiro de 2024
logotipo da Leisure Lakes Bikes - Wolverhampton

Resposta da Leisure Lakes Bikes - Wolverhampton

Hey Pablo,

Thank you for your second review, I can see we replied in regards to the issues you had.

https://www.leisurelakesbikes.com/pages/contact/

Avaliado com 5 de um total de 5 estrelas

Excellent

My 1st purchase from here and it won't be my last. Nothing was too much trouble and all my questions were answered completely and professionally. I know if I have any questions or problems about my purchase in the future I only have to give them a ring. Highly recommended.

8 de janeiro de 2024
Avaliado com 5 de um total de 5 estrelas

Quick & Efficient

Ordered bike Christmas Eve on website. Collected bike the day after Boxing Day. Very straight forward and efficient collection of the bike with no hassle. Bike ready when they said it would be which was only a few days after I ordered it, and I got a call to say it was ready.

26 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Orbea Occam H20 LT

Easy company to deal with, all staff I dealt with were very knowledgeable.
Price of MTB was very competitive.
Bike was pdi'd before collection and a free 6 weeks service/check over offered.

8 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Extremely helpful, friendly and informative. With no clue about e-bikes their customer services skills were excellent and advice was brilliant. They took the time explaining options with regards to bike spec that suited my size.

13 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Picked up a new bike today. Ran into a snag with the bike which was going to be expensive to get around. Staff there totally sorted us out even though they did not have to. Cannot recommend highly enough!

18 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Couldn’t be happier

Couldn’t be more happier with my new bike. Kerrie went up and beyond to help me get the right bike.
Very good experience and everyone in the shop were very friendly. Would 100% recommend anyone to go get a bike or bike bits from them and I will definitely use them again.

26 de outubro de 2023
Avaliação não solicitada

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