Not what I was expecting nor as described by Ideal World agent who caught me off guard with an unsolicited sales call on behalf of lifestyleplus. I can get better deals without subscription. Couldn'... Ver mais
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Veja o que dizem as avaliações
94% of your trust pilot reviews are 1 start. That explains why .. perhaps you should review the way you do 'business' if that's how you call it. Shocking, ripped me off hundreds of pounds and ne... Ver mais
A empresa respondeu
Fraudulent company who acquire your credit card details from "Ideal Shopping Direct"/similarly named trading names (via national TV ads on shopping channels) without your permission. Then debit 0.00... Ver mais
A empresa respondeu
This company is disgusting!!! my 79 year old nan ordered something off ideal world before Christmas and then on 31st December 2022 lifestyle plus has taken £104.95 out of her account for a membership... Ver mais
A empresa respondeu
Informações de contato
The Rocket Marketing Group - Lifestyle Plus, PO Box 5141, BN50 9SZ, Brighton, Reino Unido
- 01273668835
- enquiries@lifestyleplus.club
- www.lifestyleplus.club
1,3
Muito Ruim
69 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My elderly mother ripped off by cold…
My elderly mother ripped off by cold callers. Disgusting
29 de junho de 2025
Avaliação não solicitada
I did not sign up for this
I don’t know how they got my information as I did not sign up for it, but discovered that they were taking money from my account and when I questioned it they then stopped. I am very puzzled by this company and how they accessed my information
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Valentina,
You would have purchased an item from Ideal World on their orderline and the agent would have offered you their membership club over the phone. At our company, we uphold a stringent standard of transparency and would never access your information without your consent.
If you have any further queries don't hesitate to send us an email at: enquiries@lifestyleplus.club
94% 1* review explains itself
94% of your trust pilot reviews are 1 start. That explains why .. perhaps you should review the way you do 'business' if that's how you call it.
Shocking, ripped me off hundreds of pounds and never received anything, by post or email or anything at all, they say that they contacted me 21 days prior to any money been taken but never received anything.
Fraudulent and dodgy company, stay away
26 de janeiro de 2024
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Lucrezia,
We’re sorry to hear you feel this way.
An agreement for our product to be sent does need to be obtained in order for any charges to apply. We take matters where agreement is questioned seriously. We hold high standards for how our product is offered.
Furthermore, our name and number will show next to every charge as reference, as transparency is important to us and there is a refund policy on all charges within a certain timeframe. However, this timeframe had been considerably exceeded by the time you initiated contact.
We appreciate you have also emailed us, and the matter has since been concluded.
I have tried in several occasions to…
I have tried in several occasions to cancel this subscription and they still keep taking money from my account - I cannot cancel with the bank because payments are coming off my card so no direct debit to cancel - horrendous company - if anyone knows how I can cancel this subscription I would welcome assistance - they have taken nearly £400 to date - but what I was expecting when taking out a trial through QVC
7 de janeiro de 2024
Avaliação não solicitada
Resposta da Lifestyle Plus
Dear Samantha,
We're concerned to hear your comments regarding the cancellation of your membership. To ensure we operate with complete transparency we insist that our name and our telephone number are clearly shown on your statement so that you have a point of contact, should you have any queries.
Furthermore, we record all contact via phone and email and have a dedicated call centre team working Monday to Friday, so this situation is most unusual.
Please do get in touch with us at enquiries@lifestyleplus.club so that we can look into this for you.
Given one star as zero or minus is not…
Given one star as zero or minus is not an option. Taken payment from my 87 years old father's account and he has no idea how or why or what he's getting for his £24.99 ( IE nothing)
You need to refund the payment and stop taking his money.
29 de novembro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Dear Richard, we’re sorry you’re feeling this way.
An agreement for our product to be sent does need to be obtained in order for any charges to apply. We take matters where agreement is questioned seriously, and we hold high standards for how our product is offered.
Following agreement, we send out a Welcome Pack via the post, containing all the information on the benefits and reiterating the terms. We also always send a letter three weeks prior to any charge followed by our products.
If you feel any part of this process has not gone as per expectation, please do reach out to us directly, we’d be keen to assist.
Taken 2 payments unlawfully from my…
Taken 2 payments unlawfully from my vulnerable dad's account. He has made no purchase with any subsidiary companies nor granted permission for any monies to be taken. Speaking to bank and police tomorrow as action fraud have suggested
23 de agosto de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Kelly,
We’re sorry to hear about these circumstances.
An agreement for our product to be sent does need to be obtained in order for any charges to apply. We take matters where agreement is questioned seriously. We hold high standards for how our product is offered.
Whilst our demographic of members is vast, should someone be classed as vulnerable we would not wish for them to be offered our product. Whilst advisors do their upmost to avoid this, this is not always immediately obvious over the phone. We have policies in place to review charges based on circumstance and to do our best to assist if this happens to be the case.
Please do get in touch so that we can look for a resolve with you.
ONGOING FRAUD AND SCAM
DO NOT GET INVOLVED with these absolute rip off merchants!! Since April 2022 these fraudsters have been taking money out of my account (currently up to £310.00), the way it works is, they send you a letter saying they will send you a discount card for some gumph, I call them, wait an age to try and get through...if someone actually answers I CANCELL my 'account' but alas does NOT make a blind bit of difference as low and behold money gets taken out, a card arrives for some obscure discount on things I will never use even in my next lifetime!!!!
Just about at the end of my patience with these FRAUDSTERS!!!!!
4 de abril de 2022
Avaliação não solicitada
Resposta da Lifestyle Plus
Dear Ian,
We’re sorry you’re feeling this way.
For clarity on our process, there must first be permission to send you a Preview of our club for 21 days which would be offered as a thank you for shopping with out client. The agent offering the Preview must also make clear all fees following the 21 days, and the cancellation policy should you decide not to continue. All agents are held to a very high standard of how the must offer our club.
Following agreement, we then send out a Welcome Pack via the post, containing all of the information on the benefits and reiterating the terms. We also will always send a letter 3 weeks prior to any charge and at the time of. Our name and number will show next to every charge as reference, as transparency is important to us. There is a refund policy on all charges within a certain timeframe.
We aim to answer all of our calls within 3 minutes, and very rarely do we not achieve this goal except for a handful of our busiest times so we’re surprised and disappointed to hear you had trouble reaching us. However, for rest assurance, should you cancel your account, this would then be actioned and logged via the system.
Our savings are aimed to help everyone save in their day-to-day life, with offers in supermarkets, major retailers, days out and experiences. We apologise if you found the savings we’re not something you would personally use.
If you feel any part of this process has not gone as per expectation, please do reach out and let us know.
Had help claiming some of the rewards…
Had help claiming some of the rewards the other day and really grateful for the nice young lady who I spoke to who was very patient with me. Thank you
22 de março de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Thanks for the fab review Jimmy! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to the team. Always here if you need us.
FRAUD ALERT Complete Con/Dont be Fooled
Contacted in February by Ideal World advising me I qualified for a free gift and would be sent by post complimentary gift card value £20 for Sainsburys, when you try to redeem your told the cards not activated, also reductions for other Shopping Outlets,Restraunts,Golfing venues etc, in the small print it tells you after 21xdays you will be charged a Twelve Month Annual Fee currently at £104.94.
This is a complete CON Do not be fooled, If like me your from a working class background and on a fixed income then 5% off a Miller and Carter steak or a Golfing Break is little comfort.
30 de janeiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi there!
Our Preview is deigned to allow for you to try out many of the membership benefits, prior to upgrade. The agent should always make clear at point of offering that should you not wish to continue after the 21 day, then you must call us in the club to cancel during the 3 weeks. They must also cover all costs involved. These terms are then reiterated in the paperwork along with the benefits.
The Sainsbury’s Gift Card is for those who become annual members and so would not have balance on at the time of us sending it, however this will be covered in the information on Annual Rewards in the literature.
We have an extensive list of offer opportunities to hopefully satisfy everyone, we’re sorry to hear if this has not been the case for you.
We hold a very high standard for the way in which our memberships are offered, so if you feel something has not gone as per those expectations, we of course apologise and would ask you get in touch with us so that we may investigate the matter.
Compete con
This is a complete con they have took £115 out my account I didn't authorise this. I bought somthing from ideal world payed in 3 instalments then on Xmas day they take £90 refused to give me it back told me was a years su scription then today they took another £25 again I didn't authorise this so that £115 for nothing honestly I'm discussed always when there closed so I can't stop it. My lawyer was already onto the £90 wait till I tell him tomorrow another £25 pure con plz be very careful
5 de março de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Debra,
Whilst the initial Preview is free for the 21 days and this would be explained when being offered, the advisor must go on to explain that after the 21 days the account will upgrade and the annual membership fee will be charged if you do not cancel. These terms must be read before we send anything out to you. We then reiterate these terms in writing to you via your welcome letter.
Throughout any members time with us, we send correspondence via post regarding any charge due to be billed with information on why and the benefits attached. Furthermore, we also have a fair review period for any charge.
Please get in touch with us via enquiries@lifestyleplus.club to discuss further if you wish.
Like others here my 79 year old mother…
Like others here my 79 year old mother you have tried to debit £104.94 from her account luckily bank has blocked but now her bank card has been blocked and no bank card, absolutely disgusting company she wanted to order new bedding now signed for things she didn't agree too.
4 de março de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Gilly,
We can assure you that any charges applied and associated with our memberships do require permission. If something has gone wrong, we’d be keen to investigate.
Please do get in touch so that we can look into this for you.
Ideal world got a lot to answer for
Ideal world got a lot to answer for
My father who's 91years old was contacted re this card he told me the guy who spoke to him was talking so fast and he didn't understand it all
He has hearing problems too
Anyway was sent the card which I returned to lifestyle plus
But yesterday I noticed a pending card transaction £104 94
I promptly phone my bank to cancel transaction
I had closed the account with ideal world so they couldn't take payment from my card on the 2nd February but still they had my details to take payment 23rd February
I'm disgusted I pay for things off ideal world for my parents it saves them phoning and as they both have hearing problems it's easier they are not on the Internet
As the payment method is my card I didn't give lifestyle plus permission to take the payment and my parents wouldn't know my card details
23 de fevereiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi there,
We’re concerned to hear your comments. All terms including charges, must be mentioned and a verbal agreement must be obtained to confirm understanding.
Advisors offering out Previews must also ensure the pace they speak at allows maximum understanding. If something has gone wrong on this occasion, we want to assure you we take comments such as these seriously.
We appreciate you have also emailed us and the matter has since been resolved for you.
DO NOT GET INVOLVED.
Do not get involved with them unless you are willing to have money taken out of your account without express permission. You are automatically "upgraded to receive offers and promotions you didn't ask for or are remotely interested in"
They then debit your account without permission because you didn’t "cancel" in time.
This is all generated due their association with Ideal World shopping channel. So be aware. Offers you receive are not better than what you can get for free on Woucher or groupon.
3 de fevereiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi there,
An agreement for our product to be sent does need to be obtained in order for us to send out the initial paperwork or for any charges to apply. We take matters where agreement is questioned seriously. We hold high standards for how our product is offered.
If you feel that any part of this process has not gone as it should, please do let us know as we’d be keen to investigate and assist.
Scammed!
When the guy rang me on the phone about this he said no money would be taken and never even mentioned a yearly subscription to be paid. I never once agreed for money to be taken out of my account. When I got the welcome pack still no mention of payments, Then boom last night they tried to take £104.94 out of my account, the bank has proceeded to block this transaction because they see it as a potential scam. I have emailed them that I don't want it and have it cancelled, and my money either returning or not being taken. Now i have to go through the hassle of getting my account unblocked because of this. Not impressed with aftersales
5 de fevereiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Angelo,
We’re concerned to hear your comments regarding the initial offer and would be keen to investigate as all terms including charges, must be mentioned on those agreements. If something has gone wrong on this occasion, we want to assure you we take comments such as these seriously.
With regard to the Welcome Pack, all charges and the cancellation would be on the letter included within the correspondence. In order for the Welcome Pack to reach you, the letter must be included as has your name and address details and without it, cannot be mailed to you.
We appreciate you have said you have emailed us so will be keen to have this resolved for you.
IDEAL WORLD AFFILIATING WITH LIFESTYLE PLUS ARE OPENLY SCAMMING THE INNOCENT PUBLIC
I received a renewal letter last week Jan 2023 from a Lifestyleplus.club saying happily “It’s time to renew your membership for £104.94!”. I realised something wasn’t quite right as I’d never heard of this company in my life!
It’s only going back through my bank statements I realise that all this was connected to a call I received in Jan 2022 when I bought some Ingenio pans from Ideal World. A few days after the purchase I got a cold call from someone at Ideal World asking if I would like to pay 98p to receive some discount vouchers. It was a firm “no” initially, but they were so insistent that I agreed, after all I thought it was only 98p, wasn’t it? BIG MISTAKE!
Naturally I rang them immediately to complain and got a lady in ‘Customer Service’ called Charlie, she said I had agreed to this! Was I going mad?! I had no recollection of this at all!
She said because I’d agreed to the 98p and gave a password, this confirmed the agreement! This Charlie went on to say that the letter they sent containing the vouchers contained a membership number and a letter with a cooling off period(?!) which I should have exercised! HUH?! How would I know there was cooling of period when I was never aware that I’d joined in the first place?!
The ‘letter’ containing what I assumed were the vouchers ended up in the bin so never opened it. After all I was told they were only vouchers that were being sent!
NOT ONCE did the cold caller mention any membership, subscription costs or the need to cancel anything at all on the call and I categorically NEVER agreed to any money to be taken from my account either. I thought I would be OK as I didn’t hand over any bank details to them, only to discover Ideal World had given them my bank details!!
I’ve now discovered they had taken £104.94 from my joint account. My husband takes care of this account and assumed this was my expense so never mentioned so I never saw it.
After Charlie, I demanded to speak to her manager and spoke to someone called Holly Wild who was utterly hopeless and unhelpful and kept on (and on and on and on) insisting that I had known about this membership all along and they were well with in the legal boundaries (skirting on the edge more like) and there was nothing that could be done. WOW I don’t how these women sleep at night working for this shifty company. I’ve since read reviews on these guys and it’s the same story every time - I feel sad because some of people they have scammed are OAPs. How can they do this so easily to innocent people and without any conscience?
There is hope though! If this is happening or has happened to you, you can make a chargeback (within 120 days). Anything over that you can make a claim with your bank / credit company for a claim under Section 75, you can make claim anytime within 6 years.
Hope you guys find this review useful, I thought I was scam-savvy, but I didn’t see this one coming! Companies like this do not belong in our society!
31 de janeiro de 2023
Avaliação não solicitada
SCAM!!!
SCAM!!!! Like everyone here bought something from ideal world then got a phone call. I declined but advisor insisted no money would be taken from me. £104 has been taken out of my account without my consent!!! How are they allowed to carry on scamming people!
1 de fevereiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Nedra,
We’re sorry you’re feeling this way.
Whilst the initial Preview is free for the 21 days and this would be explained when being offered, the advisor must go on to explain that after the 21 days the account will upgrade and the annual membership fee will be charged if you do not cancel. There is not obligation to upgrade to the Annual Memberhsip. Furthermore, the 21 day preview is designed to give members an opportunity to see if Lifestyle Plus would be of benefit.
If you feel that any part of this process has not gone as it should, please do let us know as we’d be keen to investigate
Had a phone call from ideal world…
Had a phone call from ideal world telling me I have free gift for being a good customer no obligation if I didn't want to subscribe.which I didn't subscribe Twice lifestyle + as tried to take £104 out of my bank, but thankfully my Bank blocked it so wait till I phone ideal world not happy
27 de janeiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Patricia,
We’re sorry you’re feeling this way.
Whilst the initial Preview is free for the 21 days and this would be explained when being offered, the advisor must go on to explain that after the 21 days the account will upgrade and the annual membership fee will be charged if you do not cancel. There is not obligation to upgrade to the Annual Memberhsip. Furthermore, the 21 day preview is designed to give members an opportunity to see if Lifestyle Plus would be of benefit.
If you feel that any part of this process has not gone as it should, please do let us know as we’d be keen to investigate.
THIS COMPANY IS DISGUSTING
This company is disgusting!!! my 79 year old nan ordered something off ideal world before Christmas and then on 31st December 2022 lifestyle plus has taken £104.95 out of her account for a membership that she had not even been aware of . Absolutely disgusting scumbags doing this to a pensioner !!! How many people a day do they do this to people and vulnerable people you should be bloody ashamed of yourselves robbing b@#*#@*s !!!!!!!!
31 de dezembro de 2022
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Katie,
We’re sorry you have been left feeling this way and would be keen to assist.
An agreement for our product to be sent does need to be obtained in order for any charges to apply. We take matters where agreement is questioned seriously. We hold high standards for how our product is offered.
Whilst our demographic of members is vast, if a customer is deemed vulnerable, the initial offer would not go ahead unless this was not immediately obvious over the phone. Should the agreement then go ahead, we have policies in place to assist as maximum understanding is important to us.
Please do get in touch so that we can look for a resolve with you.
LOW LIFE THIEVING SCUM
My mother bought from ideal world then the next few months these thieves were taking £25 per month out of herr account without permission.SCUMBAGS!!!!
2 de janeiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Mr Roper,
We can assure you that any charges applied and associated with our memberships do require permission. If something has gone wrong, we’d be keen to investigate and try and assist.
Please do get in touch so that we can look into this for you.
This is a con
This is a con. I purchased an item off ideal world and shortly after received a call saying I was entitled to a dinning discount card. They said we have sent you a pack to look at the offers, and if I wanted to join I just had to call and set up the membership. The pack arrived and was put in the bin, 3 weeks later they tried to take £104 from my bank account. This was not agreed or authorised.
14 de janeiro de 2023
Avaliação não solicitada
Resposta da Lifestyle Plus
Hi Mr Lawlor,
This is concerning to us as transparency is of upmost importance to us. Advisors must make you aware at time of agreement that it is an opt out membership. They must cover the cancellation policy during the terms and conditions. This is then reiterated in the paperwork we send.
If you feel something has gone wrong here, please do get in touch as we’d be keen to assist.
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