Lightnet Avaliações 595

Chloe Gilchrist/ Support at Lightnet,
I am sending this email with a high degree of dissatisfaction regarding my service
Despite a clear understanding of what my contract includes I have been unable to reach mobile numbers from my landline
I called this morning and spoke with someone called Danny Dammatis, who was anything but helpful. He started talking some nonsense about needing an XX Euro contract to make mobile calls and I reminded him that I had just spoken with you last week to renew my contract and so I knew I had 300 minutes to landlines and mobile phones. Danny then acknowledged the length of my customer relationship with Lightnet and informed me he was logging this call and that someone will get back to me. Please confirm if this Danny is a real person or an AI generated support agent.
He refused to connect me with a manager or to a customer service agent. He also wanted me to answer some questions, one of which was if I could make calls to landlines...How very strange since I was calling him from the very same landline. Is this normal for your support team not to use some initiative instead asking rhetorical questions?
Since then I have placed a total of 5 additional calls to Lightnet hoping that I could reach someone else like Stephen or Mark or Carl with no success. I am kept on hold and then told no one can help me by an automated system.
After dealing with your company with such loyalty for 15 years, the least I could expect is that you honor your service contract and not have to deal with maintenance support people like Danny
Please let me know immediately how this problem should be solved or if I should take my business elsewhere.

Fantastic professional service as always. Received a phone call minutes after I sent the email re issue. Issue was resolved live in the call, with extremely clear and helpful instructions. Delighted with your service and continue to recommend your company.

Great sales people who are keen to get you a product that you need, not what they want you to have.

Offering a competitive package which is good value.

Amazing service, super solid product and the customer service is way beyond what you can expect from the likes of Vodafone, Sky etc...

Good communication when there is an issue and good service.

Great customer service and never goes down. If they do maintenance they always text me to say that.

I've used lightnet for over 10 years. They are faultless in their service. We are a household of college students, teens and juniors so the demand for internet connection is huge. We can all clearly remember any time the internet was down because it's so rare!! Customer service is always prompt, professional and polite. I don't think I'll ever change provider. I can't recommend lightnet highly enough. Totally trustworthy and excellent quality service.

Excellent customer service, and reliable, even during storms!

Superb service and technical support at all times. High quality broadband. Lightnet is the best service provider I have ever dealt with.

Easy and Pleasant Transaction.
Delighted to renew my Internet Contract with a Customer Friendly Company, which delivers a Quality Product.
Excellent Customer Service, when there are any queries.

I renewed my contact...very simple process. I saved money by signing up for 18 mths. I also had a technical query, I got response & fix in less than 5 mins. Its a great service, I would highly recommend lightnet.

I have been dealing with Lightnet for many years and find them exceptional to deal with. They are always easy to contact & very helpful. The service they provide is ideal for what I need and great value for money. Mary.

We have Internet and phone through FritzBox wirless. Never without service, even when power is out - last January we were without Electricity for 5 days, We had Internet and phone when plugged into generator

As always a pleasure to deal with.

Lightnet staff is great.We had a few hiccups early on after first connection.We rang them,and everything was sorted out within a few minutes.They are awesome. Thanks for everything.

Professionalism and knowledge from all staff in their specific area of work
Aftersale service is excellent
Prompt reply should I need to contact Office
Value for money
The personal touch in thanking us for continued business on a on going basis makes us feel appreciated

Go Local! They are human. Great service always.

Great service as always. Lightnet respect reward their costumer’s loyalty.

Very responsive customer service and support teams. Issues have always been dealt with quickly and efficiently.