London Northwestern Railway Avaliações 

So wish I had read reviews before riding LNER. If you happen to get directed onto the 'wrong' train, i.e., the train going to your destination but leaving 13 minutes earlier than your 'correct' one, be prepared to pay double fare. Terrible signage and directions, no notice boards and no one giving helpful directions.

I wish I had checked reviews before travelling with London Northwestern Railway. To be fair, I booked my tickets via The Trainline so I focused on the train times and prices, not on the actual company I'd be travelling with! However, I have learned my lesson and will not be doing that again.

Regarding London Northwestern Railway - avoid, avoid, avoid. Firstly, I was surprised that a train with such a local commuter type layout was actually a train that does a 2hr + journey. It’s uncomfortable. There were no tables. No chargers. No arm rest/separators, it would’ve been fine for a 20-30 min local journey but from London to B’ham? Absolutely not.

It was cramped, crowded. People sitting on the floor for stops on end. Felt like a third world cattle class type of situation.

The journey back was even worse than going. Very confusing instructions regarding a train that split at Northampton so we had to make sure we were in the correct part of the train. Except there was no signage in the train to tell you which carriage you were in. It was a mess.

Never again!

Wanted to book a train today and booked on national rail to see train disruptions. Called London Northwestern Railway customer service to find out more. Yes they answered fast, but call centre in another country and could hardly understand what they were saying. The refund policy and process of trains cancelled appeared poor, unfair and complicated - given it was hard to understand but terrible service. Not using this train service now.

So this company runs West Midlands Railway. They closed their office at Euston Station but their ticket machines still sell tickets. When you phone the support line to get a refund they tell you to go to the station where you bought the ticket (£8.10). At the station they tell you to contact their online support team. The online support team tell you they only process tickets purchased online.

So you go back to the station and they tell you that going to a WMR office would work but they are in Watford. They suggest the NWLR site. But that site will not allow you to request a refund for anything except delays. The office at Euston finally suggested speaking to phone support again and asking if you can post the tickets for a refund.

So finally you write an email detailing all ways you were diverted from getting a refund to WMR and they don’t read it or don’t understand it and tell you to go to the office where you bought the ticket.

The support clerks are not knowledgeable and constantly refer you to the station you bought the ticket at. The company are using poorly informed support staff to basically waste my time and money.

Appalling, appalling , appalling, appalling, cannot get anything right, delays and cancellations everyday, no interest in rectifying or even apologising. This line is beyond a joke, overpriced, huge impact on commuters lives and nothing ever changes! Couldn't run a model railway.

Evening train cancelled from Stafford to London. Had to get a rail replacement bus to Nuneaton, and l thought l was never getting there, l was so late l missed the last bus home. Had the train been running l would of been in good time for the bus home. LNR Management you are letting commuters down right left and centre!! DO SOMETHING ABOUT THIS APPALLING SERVICE!! This is the second time in three weeks.

I try my best to avoid LNW because of the high chance of train cancellations and delays. But sometimes I have to use them and I reckon there are problems 30pc of the time. I now have to assume when forced to use LNW that I’ll be arriving late. Deeply rubbish service.

The worst service in the UK, delays every other day if not every day. This has a huge impact on people trying to get to work on time and then having to explain to their managers why they are late every other day. The staff are living in the dark ages and could do with being re-educated to bring them into current mindsets or get rid of them and bring in some fresh youngsters. They should get fined for every train that is delayed and we'll soon see them pull their socks up. The senior leadership team really need to take accountability for the level of service they are delivering.

Absolutely the worst service ever!

London travel card has doubled in price since I last bought one - 7/8 years. Fast train was too full to board so took a slow train and will now be 1hr late. Train is at least quiet, smooth and clean at 12 midday.

Scum of the earth! Train was delayed by 2hrs staff were rude and gave no information, then they rejected the claim repay because they didn't track it as a delay

I lost my bag with my wedding ring and some money on 28th April 4.01 train from Harrow and Wealdstone to hemel hempstead.

Next day morning , i call miltonkeynes and one of lovely gentlemen spoke to me very kindly, and he found my bag🙏

Then I went to collect in miltonkeynes Central Station , ticket office worker was very kind, he gave my bag also gave me the correct money 💰 found in my bag
They made my day
👍👍👍👍
A big Thank you to who ever found it and gave to the office,
Also a huge Thank you to the TEAM for looking after the passengers and their property
Great service
and it's really great to travel on north western railway trains

What a lovely people, I am so pleased and very blessed

Truly
Shini

Extremely extremely poor and as a commuter I've had enough. 4 carriages on peak times into London, never know if the train is actually going to turn up, its become a real battle to get a refund from this company when they have inconvenienced me, not the other way round. I waited 3 months for a refund, called multiple times, told it would be dealt with and money in my account 3 times and never was. Asked for a call back from a manager which I still never received. To top it off they are deducting a £10 admin fee off the price I paid for a ticket that was cancelled due to YOUR TRAINS STRIKES!!! Sorry why am I paying any admin fees when you decided to strike??? Wish I could pay for my tickets when I get into London at the end of my journey, when I'm satisfied I have actually got there on time, not sandwiched in a 4 carriage train with everyone else and on a train that has working toilets!

absolutely trash. complete utter garbage. If I could rate this piece of trash, half assed rail "service" 0 I damm well would. Booked a return ticket from London Euston to Nuneaton to depart at 18:46. Announcements at the station tell us to go to platform 16. Us passengers are left standing there on a crowded platform waiting for 20 long minutes to board because the damnes train crew hadn't arrived yet. They only felt bothered to tell us that 5 minutes after the initial departure time

Left around 1900. Then on the way into rugby we're told that the train will no longer be stopping at nuneaton and other stations. Half the passengers on the train had to get off and now we're stuck here at rugby waiting for yet ANOTHER delayed train to nuneaton which is supposed to get here at 20:42, now we have to wait until 9 o clock for it to arrive. What kind of PATHETIC service is this line running?

If there is an image for what is the WORST passenger rail service in the UK then LNR have just become that new image. For all the TRASH reviews avanti west coast gets and the problems they have id rather take my chances with them and I'd advise other passengers to never book london northwestern railway ever again. TRASH poor service, TRASH poor customer service. Even if another service's tickets costed half a million quid I'd book them over this shower of trash!!! never again

Unfortunately I have to use LNR for commuting. Ever since I started the service is getting worse to satirical levels. Delays, cancellations, price rises, no working WiFi, overcrowded trains, overflowing toilets, not working heatings or AC and to top it off, recently I can't have electronic single ticket - I need to pick it up every time (I commute 3 times a week so season ticket is a no for me).
On 2nd April they cancelled trains from Euston to Leighton Buzzard and I had to commute to Luton which is 15 miles away. When claimed, I was told I'll get nearly £7 out of my £27 ticket.
You are a joke.

They are a joke. With the amount the consumers are paying (and the times they have increased the fare price), the service they provide is horrible, they should be ashamed of this. Trains are almost always delayed (on your lucky day). Trains cancellations are also very common because there are always problem with this train line. I never had this problem when I used to live in Harpenden and was using Thameslink. There were no trains from Hemel Hempstead to London from march 29-april 1, 2024 due to them doing some train works, you'd expect that it would take some time before they will have another problem, but no, April 2&3 there were train cancellations again, because something is broken! Either fix all these train problems and provide an acceptable service or decrease your price fare!

A real shame that the gate staff are so unbelievably rude. Gates often left open whilst staff stand around and chat in groups of three or four, yell at passengers or ignore them all together. In other parts of the station at Watford and Euston they are so friendly, helpful and professional.

I took a train from euston to crewe midday. It was a packed 4 carriage train, with no luggage rack. So I had to put my suitcase in the aisle, blocking the way for passengers, because there was no where to put it.

How are you still operating a 4 carriage train from london in 2024?
Avoid this service from london at all costs.
From crewe to london, I had an 8 carriage train which was fine.
Why aren't all your services 8 carriages.

The next time I go from london, I will take a midday train from east midlands in st.pancras to Sheffield. And from there to Manchester my destination.
It's the same amount of train time to crewe and Manchester. And the same price.
At least I'm guaranteed a luggage rack and longer trains.

LNR probably don't deserve a one star, so I'll give them a two. Back in November we needed a re fund for a ticket we could no longer travel with due to delays and cancellations. We could not return to the ticket office until the afternoon. The agent there gave us the pink forms, the ones that have no room to explain the circumstances, and say you will usually be charged an admin fee. National Rail T&C make it clear that if your travel is disrupted by C and D so that you choose not to travel, a FULL refund is owed to you. He said he could not give us a refund as "it was not his shift" and we couldn't come back the following day either. We chose to send the applicaton by email, having checked with LNR first that this was OK. The email never turned up. We raised the request as a complaint. Some time later they told us that it would be sorted within 20 working days, maybe, unless it took them longer. After 40 days and a bit, we took it to the Rail Ombudsman, whose website failed repeatedly to upload the application form. (Not LNR's fault this time, presumably.) So we had to start again, and this time - the best part of 3 months since the incident, LNR replied by return. The max allowable time later, we got the complete refund. No explanation as to why there are no forms for this type of refund available. This is a simply refund for a service that was not supplied as sold and was therefore unusable. It took three and a half months to repay, and a lot of persistence. Some of the people we spoke to seemed to genuinely want to help.

Unhelpful staff, shame there is no alternate options but to use LNR. Glad I don’t have to use them regularly

Stuck on a train for 2 extra hours, because of delays caused by “staff shortages. If you can’t sort out your staff problems, don’t offer services that end up being a total disaster