Rob was excellent all the way through the process and kept me informed all the way through Cannot thank him and his team enough Excellent service highly recommend
A empresa respondeu
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Veja o que dizem as avaliações
My Dacia Duster needed some work done, the power steering warning light wouldn't go off. The engineer (Phill) sought instruction from Dacia , carried out a diagnostic & fixed the issue. Great servic... Ver mais
A empresa respondeu
We where impressed with the staff in the sales department. A special mention must go to Matthew Wright he was not at all pushy like some salesmen we have come across before he made us purchase from lo... Ver mais
A empresa respondeu
I was buying a new car for my 78-year-old sister and Ross (on Wednesday) told me it would be delivered in Newcastle around 10.30 am on the Friday. Because of days off not covered for and gross incompe... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Escrito pela empresa
Lookers is pleased to be one of the UK's first dealership groups to represent Dacia. The manufacturer has quickly gained an impressive following across Europe for their excellent range of vehicles that combine unrivalled quality with outstanding affordability. To mark their entry into the UK market, Lookers has chosen to stock a selection of competitively priced vehicles at our dealerships near you in Carlisle, Chester, Newcastle and Stockport. Our experienced sales representatives can show you around the entire range, and help you make a selection that fulfills your budget and requirements.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Rosehill Est, CA1 2UR, Carlisle, Carlisle, Reino Unido
- 01228 517 500
4,5
Excelente
59 avaliações
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Rob was excellent all the way through…
Rob was excellent all the way through the process and kept me informed all the way through
Cannot thank him and his team enough
Excellent service highly recommend
20 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We appreciate you taking the time to share your experience. We're happy to hear that you were kept informed throughout the process. We thank you for your recommendation!
Feedback on experience buying a t-Roc
Rob was very patient explaining the alternatives in relation to my requirements. He answered all my questions clearly. His friendly manner was much appreciated.
25 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Hi Margaret, We appreciate you sharing your feedback. We're happy to hear that our team member was patient, clearly explained the options, and was friendly.
Kind regards
Lookers Customer Service & Resolution Team
Lookers Carlisle the best
Lookers Carlisle I would never pass by. The staff are friendly, efficient and go above and beyond to ensure customer satisfaction. The staff make purchasing a car so easy, they do all the work. My third purchase with lookers, 1st class recommendation from myself
25 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Lookers customer service & resolution team
Efficient customer service.
The efficient, friendly customer service and quality workmanship is what I have come to expect and it didn't disappoint.
5 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Hi Lee, We appreciate you taking the time to leave us this review. We're happy to hear that you received efficient, friendly customer service and quality workmanship.
Kind regards
Lookers Customer Service & Resolution Team
Service was carried out satisfactorily
Service was carried out satisfactorily
7 de agosto de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We appreciate you sharing; we are happy to hear our service was satisfactory for you.
Always a great experience at Lookers
Always a great experience at Lookers, very fair, obliging and polite. Great at corresponding throughout - and they washed my car - thank you 🤩
11 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We're happy to hear that your experience was great! It's wonderful to know that you found us fair, obliging, and polite. We appreciate your positive feedback and thank you for it.
Great efficient service
14 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Friendly staff, trusted relationships sWeaw
Friendly staff, efficient service.
I’ve dealt with same staff for several years so I feel their is a relationship with the staff .They understood my needs.
14 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We appreciate your positive feedback and are happy to hear about your experience with our friendly staff and efficient service. We value building lasting relationships!
I was very well looked after
I was very well looked after, found a lovely new car, easy to trade in my old one and everything went smoothly.
30 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Hi Mrs Geddes, We're happy to hear that you were well looked after and found a car you love. We appreciate you mentioning how smoothly the trade-in process went for you.
Kind regards
Lookers Customer Service & Resolution Team
Lack of quality to service provided. Bare minimum standard of customer care.
The lady who delt with me was nice but I had to wait for someone to go and find her, the desk wasn't manned. When I returned to collect my car the same lady saw me approach the desk from the office but appeared to be busy talking with a lady and two children who looked like they were friends or family. My car was not washed or valeted I was told the team had not arrived for work that morning.
21 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Caitlin
Lookers Customer Service & Resolution Team
Very professional and friendly staff
Very professional and friendly staff. Good products and competitive pricing. Great communication very clear and quick to respond.
19 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We appreciate your kind words! We are happy to hear that you found our staff professional and friendly, and that you were satisfied with our products, pricing, and communication.
Very helpful staff
Staff were very helpful and not pushing you into a sale
19 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Hi Howard, We appreciate you taking the time to leave us this review. We're happy to hear our staff were helpful during your visit.
Kind regards
Lookers Customer Service & Resolution Team
Great customer service
Great customer service. Patient staff.
Video sent to your email of the inspection.
And ....... a great coffee machine
4 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
HI Ron, We're happy to hear that you found our staff patient and helpful! We're also glad you appreciated the inspection video and coffee machine. Thank you for your feedback.
Kind regards
Lookers Customer Service & Resolution Team
Resposta de Lookers - Dacia Carlisle
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Kirsty was very helpful while choosing…
Kirsty was very helpful while choosing my new car
3 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We're happy to hear that you found our team member helpful while choosing your new car. Thank you for your positive feedback!
Good service and communication
Good service and communication
29 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Thank you for the review. We appreciate your feedback.
Paul Clark was absolutely fantastic
Paul Clark was absolutely fantastic. He help me with everything. He explained things about the car what did what. His knowledge was fantastic. Paul goes the extra mile for you. Above and beyond. Thanks Paul. Without your help I probably would have stuck to the same type of car I had.
28 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We're happy to hear that our assistance was so helpful and informative. We appreciate you taking the time to share your experience.
Hugo mendonca Nissan Carlisle
Hugo mendonca was an absolute pleasure to be around he listened to my needs and worked so hard to help and advice me from start to finish he made me feel so at ease and made me feel comfortable throughout and tried his hardest to get me the car as fast as he could and I’ve never been happier with my new car me and the family love it thank you Hugo
20 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We're so happy to hear that you felt at ease and comfortable throughout the process. We appreciate you acknowledging the hard work to meet your needs and get you into your new car quickly. We're glad you and your family love it!
Gearbox fault.
Whilst a known fault has been found on my Nissan juke ,I was provided with a courtesy car until the fault is fixed .Ashley from servicing has kept me updated on the progress of the problem.
9 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
We're glad you were provided with a courtesy car and kept informed about the progress of the repair. We appreciate your positive feedback.
Happy Customer
Would like to thank Lookers Dacia Carlisle for the excellent service received when car in for Service and sort DAB out today. Personally I would like to single one employee out for exceptional Customer Service Skills that being Julie Allan.
15 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Dacia Carlisle
Thank you for taking the time to leave this review, Julie will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
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