Lookers Avaliações 

22.337
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic 10/10 service! Chris made everything so easy from start to finish. He was honest, approachable, and kept me informed throughout the entire process. From my first phone call to collecting the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Every single member of staff we interacted with was welcoming, courteous and knowledgeable. I felt that they knew what they were talking about and genuinely seemed interested in our custom. Deane wa... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered and collected my second Motability car with the super guy Philip Earl, very informative and professional. No problems from start to finish. Took time to talk us through the cars new technolog... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de veículos motorizados
  2. Concessionária
  3. Mecânica de Carros
  4. Concessionária de caminhões
  5. Revendedora de carros usados
  6. Concessionária de caminhões usados

Sobre Lookers

Escrito pela empresa

As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.

Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.

At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.

At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.

Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.

Escrito pela empresa

The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

22 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(22.337)

7.307 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good communication

Good communication , friendly staff - Holly- good service - did a service while you wait

3 de agosto de 2026
Avaliação não solicitada
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Resposta da Lookers

Hi Carole, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Friendly staff

Friendly staff, kept me updated through out the whole process

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Wayne, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Excellent Customer Service
I went into Lookers Ford to purchase a second hand Ford Puma Gen-E recently. The sales executive Harry Alexander was excellent. Polite/professional and incredibly patient. He answered all of my questions and ensured I was comfortable with all of the new car features before I drove away. I would definitely recommend Harry and Lookers Ford Chelmsford to anyone wishing to purchase a used car.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Elinor, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Great Car and Great Service

A brilliant car, they were able to work with me to meet my requirements. Very happy with the purchase and service recieved from Scott. Helpful and friendly!

4 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Philippa, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

SUPERB CUSTOMER SERVICE I just bought a…

SUPERB CUSTOMER SERVICE I just bought a new Lexus RZ Premium Plus from James Child, Lexus Belfast. He made the purchase so easy and was always on call when I needed advice or if I didn't understand anything. This is my first time purchasing an EV, and James guided me through what to do when charging the car and the best way to drive the car economically. I am 71 and have driven and owned many cars over the years, from Volkswagen Polos to Golfs and then onto many new Audi A4 and A5s but about 15 years ago, I changed to the Lexus Brand and I have never looked back.
My first Lexus IS from Lexus Edinburgh.....was a Takumi and it had all the bells and whistles and had the excellent Mark Levinson Sound System (if you have never heard this system, you need to ask for a test drive in a Lexus with this system included...absolutely awesome)
My last Lexus was the fabulous Lexus ES, and it was a dream of a car, and I kept it for over 7 years and NEVER gave me a spot of Trouble...but none of my 4 Lexus cars ever gave me any problems, which is one of the main reasons I purchased this new Lexus RZ Premium Plus 2026 edition, plus I wanted to move to Electric.
I have only had the car for a week, but it is getting 4.2Kwh a mile, which translates to around 356 miles on a full charge. I also charged it last night via the Lexus Link+, which is so easy to use. I went from 10% to 82% (the optimum is to keep the battery at around 80% and only charge it to 100% for very long journeys), and it took around 8 hours on my Lexus Charger (special deal at around £390 for purchase and installation). I have worked out that it has cost me around £10.92 (Off Peak Economy 7 tariff), plus I reckon that would mean roughly 2 charges a month, or maybe less, depending on my usage.
In my previous Lexus ES, which was a hybrid and very economical at around 46miles per gallon, and that averaged £56 to £63 to fill. So you can see the savings already.
So I can thoroughly recommend Lexus Belfast and especially James Child. Also special mention to Nathan (who looked after me while James was on holiday for a week) and to their boss Darren, who was Superb.

29 de julho de 2026
Avaliação não solicitada
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Resposta da Lookers

Hi Harry, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Thanks again for the recommendation, and have an amazing day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Newcastle Audi - First Class

The sales Team, in particular Matthew, are extremely professional and make a huge difference to the car buying experience.
Matthew has shown us that he is dedicated to customer satisfaction above and beyond what is norm at a car dealership.
Can't recommend highly enough.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

A great location to choose a quality new car

Every single member of staff we interacted with was welcoming, courteous and knowledgeable. I felt that they knew what they were talking about and genuinely seemed interested in our custom. Deane was especially helpful with helping my wife select and spec her new vehicle. We recommend CH Toyota, Newtownabbey

28 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! We are always more than happy to assist you if anything else comes up. Take care! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Exceptional Service

We received exceptional service from our initial enquiry to the vehicle collection day.

Dan Flude the Salesman was excellent, providing videos, information, details about the vehicle and answering our questions.

On the day we collected the vehicle we dealt with Richard Simpson who went through the various paperwork and took the time to explain how things worked on the vehicle.

Both very friendly, knowledgeable and professional. We can recommend and will definitely use again.

31 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Greg, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! We are always more than happy to assist you if anything else comes up. Take care! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

The staff were extremely helpful and pleasant.

The staff were extremely helpful and they took their time to explain all the instructions for the new car and explained the items that were new to us. The hospitality and coffee in their luxurious office was first class. The showroom was well organised and tidy and everything was spotless and bright.

31 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

-Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Really happy with salesman n approach…

Really happy with salesman n approach to the sale.. wasn’t pushy n really listened to what I wanted n just presented a solution and ended up with a large purchase

1 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Sharon, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

First year convenience check

Great service from dropping off car to picking it up

29 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Steve, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Easy drop off

Easy drop off. Was sent a video of the inspection of the car and also given advice of potential further issues. Easy collection when completed

28 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Did not feel pressured into buying…

Did not feel pressured into buying anything but knew my needs and looked after me well

31 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Darren, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

1st Class

From walking into Lookers Northallerton on Saturday afternoon within an hour I had test driven Golf GTD, completed the paperwork and told I come pick up the car on Monday afternoon. 1st Class service from start to finish

1 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Roland, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

From the first phone call to request a…

From the first phone call to request a diagnostic (AdBlue problem) to picking up our fully repaired camper van, the staff were exceptional. We were kept well informed at each stage of the repair journey and some of our ‘daft questions’ were answered respectfully. Ross (senior service adviser) and Aaron (service adviser) could not have been more helpful. And I enjoyed the ‘Glesga banter’ with both.
I’d highly recommend Lookers VW Van Centre, Baillieston and imagine that, given this experience, all future business (servicing etc) that Lookers will be my first port of call.

5 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Brian, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Well looked after before and after the…

Well looked after before and after the sale very friendly and professional staff.

5 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Treated very well by all and never felt pressured. Brad was excellent.

31 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Trey, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Very comfortable sales experience

This was a very comfortable and enjoyable sales experience, buying our new car. Our salesperson was relaxed and friendly and had excellent product knowledge. Sale was completed on time. Communication was great throughout and the handover session was particularly enjoyable. Well done Phil. Highly recommended.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Brian, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Great experience overall

Great experience overall. All members of staff were really helpful and made the process feel like a breeze.
Excellent customer service.

31 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

- Lookers customer service & resolution team

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