Very sadly the forecourt was like a used car lot, very little room to manoeuvre - when we picked the car up the receptionist couldn’t tell me anything about the software update I had had other than wh... Ver mais
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Veja o que dizem as avaliações
My Focus ST had its third year service and very first MOT here on 7th October. All good. I also pointed out that I had an error message on the dash saying ‘emergency call system malfunction - requires... Ver mais
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I took our galaxy for manufacture recall work All work done to a very high standard as I was going to be waiting they worked to get work done ahead of time. I even got a video and health check as... Ver mais
A empresa respondeu
From booking in to driving out, I was very happy with the experience. Chloe at the front desk was fantastic, her customer care was second to none 😊 Follow up phone call was good, hopefully all work... Ver mais
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Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Ford Colchester Service and Parts Centre
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Newcomen Way, CO4 9YR, Colchester, Colchester, Reino Unido
- 01206 222222
4,5
Excelente
114 avaliações
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Excellent service very knowledgeable…
Excellent service very knowledgeable staff
11 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We appreciate your positive feedback! We are so glad you were pleased with our knowledgeable staff and excellent service.
Very sadly the forecourt was like a…
Very sadly the forecourt was like a used car lot, very little room to manoeuvre - when we picked the car up the receptionist couldn’t tell me anything about the software update I had had other than what was written down. I had no idea what my car was going to do when I got in it!
13 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, *Lookers Motor Group*
Excellent service
The service reception staff were very (as usual) helpful
4 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Hi John, We appreciate you noting our helpful service reception staff! We are always happy to assist our customers to the best of our abilities.
Thank you, Lookers Motor Group
FAST BOOKING SERVICE WEB UPDATES START…
FAST BOOKING SERVICE WEB UPDATES START TO FINISH. OVERALL GOOD SERVICE.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Hello James, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
Reception team very welcoming
Reception team very welcoming, service and MOT carried out promptly. The only downside was that there was no one available to undertake a complimentary valet of the car as had been done previously and is done by other major car servicing outlets.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our reception team welcoming and the service and MOT were completed promptly. We apologize for the lack of availability for a complimentary valet and will work to improve our services in the future. We appreciate your feedback and hope to serve you again soon!
Disappointed
Original booking not communicated properly to garage, no courtesy car available as ordered. Had to reschedule. Complained, complaint dealt with efficiently. Work completed but ridiculously over priced as part was around £85 but total cost £500. Was laughed at by customer service person when we asked for the 3rd time about mustang key fob change offered over a year ago. Every time I use ford at Severalls park there is an issue with booking information from online portal. I was also told the booking slot you are offered online is a ‘Covid’ thing and doesn’t matter anymore and you should always drop your car from 7:30am
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Hi Rachel, We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, Lookers Motor Group
Great service from booking to the work…
Great service from booking to the work being carried out.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We appreciate you sharing your feedback and are happy to hear that you received great service throughout the entire process.
Booked in for an oil change and…
Booked in for an oil change and service. Reception staff very friendly and helpful. Car done within a couple of hours, video check very helpful and informative.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We're happy to hear that you found our reception staff friendly and helpful, and that the video check was informative. Thank you for your positive feedback!
Excellent service Lookers
Excellent service Lookers have be servicing my car for 4 plus years now
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We're glad you enjoyed your experience with our service over the past four years. Thank you for your positive feedback and continued patronage.
Good service and good timing
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Thank you for your kind words about our service and timing! We strive to provide the best experience for our customers and we are thrilled to hear it was enjoyable for you. We appreciate your support and look forward to serving you again soon.
I took our galaxy for manufacture…
I took our galaxy for manufacture recall work All work done to a very high standard as I was going to be waiting they worked to get work done ahead of time. I even got a video and health check as well free tea and coffee if I required it. When the work was completed my car was bought to outside reception. First rate thank you ps they are always helpful
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Hi We appreciate you choosing us for the recall work on your vehicle. We're happy to hear that the work was completed to a high standard and that you found our team helpful. Thank you for your positive feedback
Thank you, Lookers Motor Group
Ford Colchester service
Easy to book the service online, paperwork and courtesy call before the service received
The service and mot were done quickly and costs were as quoted
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We're happy to hear that booking was easy and you received a courtesy call. We're also glad the service and MOT were completed quickly and at the quoted cost. Thanks for your feedback!
Helpful and friendly reception staff…
Helpful and friendly reception staff who listend to my concerns
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We appreciate you sharing your experience; we are so happy our reception staff were helpful, friendly, and attentive to your concerns.
Fantastic garage and customer service.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Hello Clare, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
From booking in to driving out
From booking in to driving out, I was very happy with the experience. Chloe at the front desk was fantastic, her customer care was second to none 😊
Follow up phone call was good, hopefully all work completed and no further issues, thank you all 🙏
15 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We appreciate you sharing your positive experience. We're happy to hear that you were very satisfied from start to finish and that our customer care was second to none.
Thank you Darren.
For the first time in years, I was treated with respect and curtesy by a member of staff at the reception desk. Darren was a breath of fresh air, he greeted me with a smile and engaged in conversation he instantly helped make me feel at ease, a BIG thank you to him after I was dreading going to drop my car in for it's planned service. On completion of the service the parking area was very congested and he came out and moved a car to make it easier for me to get out....what a star.Thank you Darren.
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Hi Dorrie, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Excellent Service from start to finish
Excellent Service from start to finish
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
We appreciate you sharing your positive experience! We are so glad you had excellent service.
Another professional service from Lookers in Colchester
efficient reception and service with good communication providing updates throughout the process which included tracking on my smartphone, two phone calls and a video
9 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Thank you for sharing your experience! We take pride in our efficient reception and communication with clients. Happy to hear our tracking and updates made the process smoother for you. We appreciate your support and look forward to serving you in the future! #HappyCustomers #EfficientService #CommunicationIsKey
Very helpfull knew what they were on…
Very helpfull knew what they were on about,bonus free tea & coffee.
9 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
Hello, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
- Lookers customer service & resolution team
Battery cover was removed and left…
Battery cover was removed and left lying on top of engine and bonnet shut. The three plastic cover clips were lost. I checked the car over the next day which was when I discovered the cover lying on top of the inlet manifold.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Colchester Service and Parts Centre
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
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