Long wait to get an appointment but satisfactory on the day. Parking area rutted and muddy and difficult to find a parking space. Service office in a temporary cabin. Access for customers and s... Ver mais
Localização
Trocar localizaçãoDerwentwater Rd, Dunston, NE8 2TZ Gateshead, Gateshead, GB
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Veja o que dizem as avaliações
Every thing was explained very well , all appointments on time smart clean showroom . Bradley Coyne my salesman was excellent , guided me through the process Nothing rushed, he’s an asset to the de... Ver mais
A empresa respondeu
Love Lookers for my car servicing & wouldn’t go anywhere else. They are always so courteous, welcoming & thorough. Highly recommend!
A empresa respondeu
Great service from start to finish. Kept me updated at each stage. Professional approach but very friendly too.
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Ford Gateshead Transit Centre
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Derwentwater Rd, Dunston, NE8 2TZ, Gateshead, Gateshead, Reino Unido
- 0191 460 7464
4,0
Muito Bom
23 avaliações
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Long wait to get an appointment but…
Long wait to get an appointment but satisfactory on the day.
Parking area rutted and muddy and difficult to find a parking space.
Service office in a temporary cabin. Access for customers and staff not to a good H&S standard. (Portable step, no handrails)
Staff efficient and polite. Work done on car satisfactory as far as I can tell.
17 de março de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Absolutly disgusting had my car for a…
Absolutly disgusting had my car for a recall DPF issue since they carried out the work on the pcm update my car isn’t right low mpg oil life only lasting 2500 mile before each service and nothing can be done about it from Ford not what you need to here for a 2021 reg mondeo
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Tony, We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
Things have changed, "customer service"
I have used Dunston garage for repairs for approximately 10 years, initially it was Jennings Ford its now under the Lookers franchise and I never had reason to not recommend the service they deliver, unfortunately on my last visit to have the rear brake pads replaced on my Ford Kuga the overall experience has changed, I felt like a number not a valued customer, friendliness between customer and staff was not there.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Bryan, We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, Lookers Motor Group
Timely excellent and informative
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We're happy to hear that our service was excellent and informative. Thank you for your positive feedback; we appreciate it.
Same polite professional and friendly…
Same polite professional and friendly service we always get from the service e department staff at Gateshead
23 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We appreciate your continued feedback regarding the polite, professional, and friendly service you always receive from our service department staff.
Highly recommend
Great service from start to finish. Kept me updated at each stage. Professional approach but very friendly too.
12 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Karen, We appreciate you taking the time to share your feedback. We are happy to hear that you received great and friendly service and were kept updated.
Thank you, Lookers Motor Group
Great Company
Love Lookers for my car servicing & wouldn’t go anywhere else. They are always so courteous, welcoming & thorough. Highly recommend!
23 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We appreciate you taking the time to leave this review. We're happy to hear that you find our team courteous, welcoming and thorough, and highly recommend us.
Friendly helpful staff from start to…
Friendly helpful staff from start to finish
21 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Patrick, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Fast and friendly service
Fast and friendly service, the video footage of the vehicle check is a great idea
22 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Uzzy, We're happy to hear that you found our service fast and friendly. We're glad the vehicle check video was helpful! Thank you for your feedback.
Kind regards
Lookers Customer Service & Resolution Team
Stephanie helped with the full process…
Stephanie helped with the full process from choosing a car then ordering it staying in touch the full wait and keeping us up to date on handover of the car she showed us everything possible that we needed to know before leaving and has also emailed us since asking how we are getting on.
15 de agosto de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We're happy to hear that the entire car-ordering process, including the handover and follow-up, was well-managed and met your needs. Thank you for sharing your positive experience!
My van went in twice for a rattle
My van went in twice for a rattle from the rear suspension, even though with my 30+years as a mechanic I told them it sounds like from the shockers they couldn't fix it. After this I replaced the rear shockers myself and guess what,,, the noise had gone. I did email them to explain this but no one replied!
30 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Really enjoyed the no pressure purchase…
Really enjoyed the no pressure purchase of buying new car.
7 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We're glad you enjoyed the stress-free experience of purchasing your new car. Thank you for your positive feedback; it means a lot to us.
Excellent service thank you
5 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We appreciate your positive feedback! We are happy to hear our service met your expectations. Thank you for your support.
Mike Davies from Ford Gateshead
Mike Davies from Ford Gateshead. Was brilliant throughout my new car purchase. Explaining everything perfectly down to the last detail. Also, continued to reach out after purchase.
Good service, well done Mike
17 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We're happy to hear that your new car purchase was a brilliant experience, with everything explained perfectly. We appreciate you acknowledging the continued support after your purchase. Thank you!
Excellent service Chris and Steven
Couldn’t fault the service I received from Chris and Steve, helpful answered and acted upon all my queries, couldn’t complain about wait time and a hot coffee ☕️ when I wanted it. I’ve always used this garage as I feel I receive great service and value for money
3 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Paula, We appreciate you taking the time to share your positive experience. We're happy to hear that the service you received was helpful and efficient. We hope you have a good day!
Kind regards
Lookers Customer Service & Resolution Team
This was the 4th time my new Kuga has…
This was the 4th time my new Kuga has been booked in to diagnose a rattle noise coming from the rear, this time I left it for 2 weeks while I was on holiday so they could have a really good look at it. Got car back & the rattles & annoying noises are still there.
Job sheet said clips for trim had been re-fitted & a test drive done and noises had gone. According to my App my car had only done 3 miles while in the garage, this is not enough for a full diagnosis which I mentioned last time I was in.
Can’t wait to be able to hand this car back after my contract ends in 2 years time for a new one, love the car but absolutely hate driving this one!
15 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Every thing was explained very well
Every thing was explained very well , all appointments on time smart clean showroom .
Bradley Coyne my salesman was excellent , guided me through the process
Nothing rushed, he’s an asset to the dealership
24 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Gillian, We appreciate you sharing your positive experience. We're happy to hear that everything was explained well and that you found our showroom clean and smart. We're glad that our salesman guided you through the process.
Kind regards
Lookers Customer Service & Resolution Team
Job was done in the estimated time…
Job was done in the estimated time unfortunately the job rundown stated that we would receive a litre of engine oil so we could top it up if necessary with the correct oil and this wasn't given to us
11 de abril de 2025
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Hi Susan, We understand your disappointment about the missing engine oil. We strive to ensure all services are delivered as promised. We'll review our procedures to prevent this from happening again.
Kind regards
Lookers Customer Service & Resolution Team
Terrible service
Bought new MS-RT CUSTOM all over spray and masking tape in door wells and on roof, was told by manager I should have inspected vehicle on collection as bought over phone(picked up 21/12/24 raining and blowing a Gail) reported next day and told tape on bodywork to hold spoiler on in transportation but ok to go on rd when delivered!!!!Showed another Ford dealer pictures and informed by them it should not have been released, dealer no help whatsoever and want me to travel 130 miles to get inspected when valeted should have been picked up STAY AS FAR AWAY FROM THEM AS AFTER SERVICE IS NONE EXISTING 1 month on and no contact from there manager as told they would contact me.
21 de dezembro de 2024
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
Good morning
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Great experience!
Bought a van from here and had a great experience, very smooth transaction and great customer service!
18 de dezembro de 2024
Avaliação não solicitada
Resposta de Lookers - Ford Gateshead Transit Centre
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
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