Lookers Avaliações 

22.303
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lookers were most helpful from the moment we walked through the door. Looking for a new camper is not easy with all the different features they can have so when you have a well informed and experience... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always a pleasure purchasing a new car from Charles Hurst Nissan. All staff professional, friendly and extremely helpful Delighted with my new Juke, sales executive Corman Curley is an asset to Cha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently ordered my lovely new Peugeot 2008 via the Belfast Charles Hurst Store with a lady called Jennifer. It was a quick, seamless process and I received my car in less than a month! I cannot spe... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de veículos motorizados
  2. Concessionária
  3. Mecânica de Carros
  4. Concessionária de caminhões
  5. Revendedora de carros usados
  6. Concessionária de caminhões usados

Sobre Lookers

Escrito pela empresa

As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.

Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.

At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.

At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.

Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.

Escrito pela empresa

The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

22 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(22.303)

7.267 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very comfortable sales experience

This was a very comfortable and enjoyable sales experience, buying our new car. Our salesperson was relaxed and friendly and had excellent product knowledge. Sale was completed on time. Communication was great throughout and the handover session was particularly enjoyable. Well done Phil. Highly recommended.

3 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible

Terrible. Arrived this morning to be told my service had been cancelled. Woman on desk had horrendous attitude and nothing to do with them was the call centres fault. Need some customer care skills, awful attitude.

5 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Overall great xperience

Overall great xperience! Chloe was lovely, helpful and good craic. Charles Hurst could have offered more incentives considering I bought a brand new car eg servicing plan, any extras??
Would buy from them again. Thank you

25 de julho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Returning customer

As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the steering column not fitting correctly and back seat covered in food crumbs. Sales team and service technician tried to rectify on the day but it needed new parts to rectify the dash problem. All done one week later, car looking great as a new Audi should.

3 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Regular communication throughout booking.

Easy booking procedure, staff were helpful and kept us informed throughout.

30 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hello Wade, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

I picked up my new car yesterday at…

I picked up my new car yesterday at Charles Hurst Toyota in Belfast. The entire experience was superb. Debbie was so professional, knowledgeable and helpful.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

I wasn’t sure which car I wanted and…

I wasn’t sure which car I wanted and Debbie was very accommodating- allowing me two test drives!!
I settled on the Yaris.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Lorna, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

All round good experience

Friendly pleasant staff - Matt was great to deal with. The car (Tiguan) in excellent condition. Decent part-exchange offer. All round very happy.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Paul, thank you for your kind words and this wonderful review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Helpful from start looking at cars to…

Helpful from start looking at cars to buying one. John explained all necessary information plus helped with my changeover of paperwork for new car

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team

Avaliado com 2 de um total de 5 estrelas

Be wary of the advice on the portal

Staff are helpful and polite. Following a service / mot, I was mislead online about work required on my vehicle so I paid it, which I understand was unintentional due to wording on their portal. I take partial responsibility as I should’ve just called to check before paying. However when I brought this to the attention of staff members, I was assured I would be contacted and likely compensated for the money I had unnecessarily spent. Still no contact.

31 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with my new car

Absolutely delighted with my new car. Many thanks to George Milton for his support and advice to ensure I selected the correct model to suit my needs. I am extremely appreciative of his patience and guidance in helping me feel comfortable and at ease and positive that I have made the right choice of vehicle.

31 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Theresa, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Purchased a nice 883 sportster from…

Purchased a nice 883 sportster from James at Yamaha used bikes, no hassle no hard sell no pressure so a big thanks. Also a big thanks to the service team on getting the bike ready on such short notice.Still the place to buy a used machine.Thanks to all.

31 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi Brian, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.- Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Fabulous experience

I just collected my new Mini from Charles Hurst Vauxhhall in Portadown and I couldn’t be happier.
From the first enquiry about the wee motor to driving it off the forecourt, Glen was brilliant! He was patient with me , explained everything clearly, and made the whole process stress-free. Very helpful which will forever be appreciated!!!
The car was presented perfectly and the handover was thorough. Really professional service and a lovely showroom experience, an overall friendly environment.
Highly recommend Charles Hurst Vauxhall Portadown and ask for Glen, exceptional customer service.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team

Avaliado com 5 de um total de 5 estrelas

Great service experience at Lookers VW…

Great service experience at Lookers VW in Guildford. Served by Dan Murphy.

16 de julho de 2026
Avaliação não solicitada
logotipo da Lookers

Resposta da Lookers

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

- Lookers customer service & resolution team

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