No notice other than a last minute call the night before that the courtesy car that was booked was now unavailable. The garage advised the service woumd only take an hour it took 3 hours. T... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoRailway Street, NE4 7AD Newcastle upon Tyne, Newcastle upon Tyne, GB
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Veja o que dizem as avaliações
Very friendly and welcoming staff. Sales staff have in depth product knowledge which enables the customer to make there own minds up regarding any purchase without any 'hard sell' techniques. The firs... Ver mais
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Very easy process to buy car online from initial website enquiry to collecting in less than 5 days. Received personalised video of the car showing the condition and features. Part exchange arranged a... Ver mais
A empresa respondeu
Recently purchased a Kia Niro from Lookers Newcastle. Service was great from initial enquiry to driving away. Big thanks to Jon Grant who dealt with the purchase, explained everything during the proce... Ver mais
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Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Kia Newcastle
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Railway Street, NE4 7AD, Newcastle upon Tyne, Newcastle upon Tyne, Reino Unido
- 0191 256 4656
4,2
Muito Bom
183 avaliações
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Disappointing experience
No notice other than a last minute call the night before that the courtesy car that was booked was now unavailable.
The garage advised the service woumd only take an hour it took 3 hours. They said who ever called in the booking advised the wrong service they thought it was 10k service it was 20 k. They also did not advise there was a product recall.
The reception were rude unhelpful and at no stage were they forthcoming with communications on why the service was taking so long.
The whole experience is not unfortunately new this happens regularly with Kia Lookers servicing. If we didn't have to go to kia fir the service I wouldn't but unfortunately the warranty may be harmed if we went elsewhere.
Wouldn't recommend to anyone
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Graeme made the experience feel so…
Graeme made the experience feel so easy, sorted out everything for me for my first car. Thanks again I’m loving it :)
31 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Jessica, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Incredible, professional & faultless service!
Absolutely incredible & fantastic experience from start to finish! The staff were welcoming, honest, and incredibly helpful, making the whole car-buying process easy and enjoyable. Special thanks to Graeme & Paul who went above & beyond what is expected from staff at a garage. They listened to our preferences & gave us faultless exceptional service. Everything was clearly explained, there was no pressure, and the car was in excellent condition when I collected it. They answered any questions or queries promptly & professionally. I’m absolutely delighted with my purchase and couldn’t recommend this garage highly enough to anyone. Thank you for an amazing service!
27 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Thank you so much for your fantastic review! We are thrilled that you had an incredible car-buying experience with us. Our team works hard to provide exceptional service, and it's wonderful to hear that Graeme & Paul went above and beyond for you. Thank you for choosing us, and we hope you enjoy your new car!
Very quick and easy to book an…
Very quick and easy to book an appointment. However was not informed until arrival that if the fault was not as described there could be a £180 diagnostic charge. Fault was as described and repaired at no cost under warranty.
16 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
We're glad you found booking easy. We regret that the diagnostic charge wasn't communicated earlier. We'll review our communication process. Thank you for your feedback.
Useful information and able to cope…
Useful information and able to cope with unexpected events
8 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Thank you so much for your positive review! We're thrilled to hear that our services were able to provide useful information and handle any unexpected events. We strive to always exceed our customers' expectations. Thank you for choosing us!
Very friendly
Very friendly, helpful and patient Salesman Andy.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hi We appreciate your kind words! We're happy our team provided such helpful and patient service. Thanks for your feedback.
Kind regards
Lookers Customer Service & Resolution Team
Total rubbish at parts dept.
Total rubbish at parts dept.
They need a trip to specsavers.
Wrong part number given as they said no longer listed as vehicle was 20yr old i searched the nett ,got the item from Illinoise at a cost of £10 + £30 post to find he was wrong with the part number.
Checked with Allingtons Ashington yes we can have one tomorrow ,5 available at KIA Total cost £18 -97 .yes saw your reply ,NO I DO NOT Want CUSTOMER SERVICES THIS WILL STAY LIVE.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Excellent service...most pleasant staff …car ready at promised time
Excellent service...most pleasant staff...
9 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hi m Sinclair, We appreciate you sharing; we are happy to hear you found our staff pleasant and the service excellent.
Kind regards
Lookers Customer Service & Resolution Team
Brilliant Service
Was seen to straight away.
Very helpful and friendly receptionist on service desk (Coral at Scotswood Road)
Collected car early and they had even given it a quick hoover ! (Very dirty due to work)
9 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
We're happy to hear that you were seen promptly and found our service helpful. We appreciate your positive feedback regarding the extra effort to vacuum your car. Thank you!
Kind regards
Lookers Customer Service & Resolution Team
Fast efficient service
3 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hi Michelle, We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Kind regards
Lookers Customer Service & Resolution Team
Efficient and friendly service
Very easy process to buy car online from initial website enquiry to collecting in less than 5 days. Received personalised video of the car showing the condition and features. Part exchange arranged and no pressure to buy any additional add ons. Special mention to Andrew for his friendly and prompt service. Car ready to collect as agreed, paperwork and tax quickly sorted and back on my way. Well worth the drive from NE Scotland for car I wanted at a good price and hassle free experience. Happily recommend Lookers Kia Newcastle.
6 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hi Alan, We appreciate you taking the time to share your experience. We're happy to hear that the online car buying process was easy and efficient, from the initial enquiry to collection. It's great to know that you were pleased with the video and the hassle-free experience.
Kind regards
Lookers Customer Service & Resolution Team
Great service and nice staff on the…
Great service and nice staff on the service desk
4 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Steve, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Lookers Head Office
Fantastic service
30 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hi John, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Lookers customer service & resolution team
Cap was left off the oil
My sportage had service on Tuesday, nothing needed doing .
Picked car up , whilst driving home thought I could smell fumes , and a noise as if something else was running .
Drove the car the next morning same again fumes coming in to car .
Drove straight to lookers receptionist was very helpful got one of the fitters to have a look .
Straight away he could smell fumes coming, on lifting the bonnet found tha oil cap had not been put back on , that’s why the fumes were coming through the dash .
2 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hello Jeanette, we are disappointed to learn of your experience here at Lookers Head Office. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Lookers customer service & resolution team
Appalling customer service
My daughter dropped the car off at 8.30am I received a text/video at 9.42am giving the impression that the car was done as the merchanic walked around the car,videoing it up on the ramp and explained everything that had been done. Daughter returned to pick car up at 3.30pm and was told it was still on the ramp and she had to wait. 1hr 20mins later after sitting in the showroom (no one give any update 😡) the car was ready,no apologies for the wait ect nothing. When the car was returned to us it had a quick wash( we were told it would have a full valet).Different mats to the ones I had paid extra for when ordered the car(very cheap ones put in instead).
When I renew my car it will definitely not be with Lookers.
28 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hi Paule, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Ellie, Jade and Dylan
Ellie, Jade and Dylan provided a excellent service/MOT very efficiently and within 2 hours - well ahead of time.
Exceptional experience, saved me hanging around, thank you.
25 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
We're happy to hear that you received efficient service and a timely MOT. We appreciate your positive feedback and thank you for your time!
I felt assured the whole way through
From the start of the process of choosing the right model and make of car I wanted to arranging the finance and collecting the car everything was explained clearly. I was taken through every step by the sales rep Andrew Cleugh which made it a great experience
22 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
We're glad you enjoyed your experience. It's great to hear that the process, from choosing your car to arranging finance and collection, was clearly explained. We appreciate your positive feedback.
We were exchanging our car for a new car
We were exchanging our car for a new one through the PCP process and Graeme Brydon Sales Executive at Lookers Newcastle was extremely professional and supportive throughout the whole process. He was calm in his approach and explained everything extremely well in a way that we had not experienced previously with other sales persons over the years. He answered all our questions in a way that we could understand and guided us through the process of buying a new to us car. Nothing was too much trouble for him and he was a pleasure to work with.
8 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
We appreciate you sharing your positive experience. We're glad to hear that you found the sales process professional and supportive. It's great to know that our team explained everything clearly and guided you through the car buying process.
Very friendly and welcoming staff
Very friendly and welcoming staff. Sales staff have in depth product knowledge which enables the customer to make there own minds up regarding any purchase without any 'hard sell' techniques. The first service of my vehicle was booked in to suit my availability and was ready before the scheduled job completion time. The waiting area had plenty of seats, TV's showcasing the products in more depth, a complementary coffee machine and clean well maintained toilets. Highly recommend this company.7/25
7 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Thank you for your amazing review! Our staff takes great pride in providing a welcoming and knowledgeable experience for all of our customers. We strive to make every service appointment as convenient and comfortable as possible. Thank you for choosing our company and we look forward to serving you again in the future! #CustomerSatisfaction #TopNotchService
Wrong tire pressure
Dust cover left on seat car not washed after service Tire pressure not correct set at 42 not 35 on back
29 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Kia Newcastle
Hi David, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind Regards.
Lookers Customer Service & Resolutions Team
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