When my daughters 5 year old Nissan Quahqai broke down I arranged for the AA to tow the car to Lookers Newcastle who quickly diagnosed engine failure due to a cooling water problem. The senior service... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoPortland Rd, NE2 1AR Newcastle upon Tyne, Newcastle upon Tyne, GB
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Veja o que dizem as avaliações
Lookers – Nissan – Newcastle. Definitely a 5 star dealership. Gail could not have been anymore helpful, friendly and professional. Nothing was too much trouble. From initial start to finish and c... Ver mais
A empresa respondeu
We needed to take the car for a recall to check the tyres. Kyle Shorey dealt with us, as he has done on a few occasions. His service is exemplary, always following up timeously and giving us accurate... Ver mais
Booking in was fine but the feedback process was not as I expected from Lookers. The car failed its MOT. I was not hopeful that it would pass as I have been waiting over seven weeks for a cooling fan... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Nissan Newcastle
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Portland Rd, NE2 1AR, Newcastle upon Tyne, Newcastle upon Tyne, Reino Unido
- 0191 260 4100
4,7
Excelente
154 avaliações
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Quickly back on the Road
When my daughters 5 year old Nissan Quahqai broke down I arranged for the AA to tow the car to Lookers Newcastle who quickly diagnosed engine failure due to a cooling water problem. The senior service advisor Kyle together with Dean dealt with the issue quickly and professionally and liaised with Nissan UK under a goodwill claim and a week later the car was back on the road with a new engine at no cost to my daughter. Fabulous service from our local Nissan Dealership. I would highly recommend.
23 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
Hi Paul, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Lookers customer service & resolution team
Superb service from start to finish.
Superb service from start to finish.
Special mention to Gail, Dan and Rylan who all played their part in solving a problem that occurred after buying a used car.
I would not hesitate in recommending Lookers-Nissan Newcastle if anybody is looking for a new or used car, and after sales is excellent.
26 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
Hello Terry, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. We are always more than happy to assist you if anything else comes up. Take care!
Lookers customer service & resolution team
No issues at all.
Lookers – Nissan – Newcastle. Definitely a 5 star dealership.
Gail could not have been anymore helpful, friendly and professional. Nothing was too much trouble. From initial start to finish and collecting the vehicle was spot on. She even went out of her way to pick us up at the train station and take us to the dealership.
Thank you so much.
Would recommend this dealership to anyone.
6 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
Hi Brian, We appreciate you taking the time to leave this review. We're happy to hear that you received helpful, friendly, and professional service. We are so glad everything went smoothly from start to finish. Your recommendation means a lot to us.
Kind regards
Lookers Customer Service & Resolution Team
The service was booked as a two hour…
The service was booked as a two hour slot. I dropped the car off, had a walk into town and returned to garage. The car was ready by the time I got back. Very good service.
14 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We're happy to hear that the service was completed within the scheduled time, and we appreciate you taking the time to share your positive experience with us.
Kyle gave excellent service as usual
Kyle gave excellent service as usual. Everything was explained clearly and work completed as instructed.
10 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you taking the time to leave us this review. We're so glad to hear that everything was clearly explained and completed as instructed.
A first class experience
As usual, I was looked after (by Craig this time) extremely well from start to finish. He kept me well informed during the day of the service and MOT and explained what work needed doing in a way which was easy to understand. A first class experience which is why I continue to let Lookers look after my car.
3 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you sharing your experience. We're happy to hear that you were well looked after from start to finish and that the work needed was explained clearly. Thank you for your continued custom!
Attentive and Pleasant staff.
Kyle was very attentive and stepped in when Callum was occupied when we first arrived, we were also greeted by both receptionists.
Courtesy Car was available and everything was done with the minimum of fuss.
1 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you sharing your experience. We're happy to hear that you received attentive service and that a courtesy car was available, ensuring a smooth process for you.
Absolutely Amazing
Absolutely Amazing. From Start to finish. Gail Squires kept me updated with information. She went above and beyond. She an absolute star of Lookers Newcastle Nissan.
2 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We're happy to hear that you had such a positive experience! It's great to know the information provided and service exceeded your expectations. Thank you for your feedback.
Very professional service throughout
Very professional service throughout, there was no hesitation in answering questions to clarify each stage of the process.
28 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
Hi We appreciate you taking the time to leave us this review. We're happy to hear that you received professional service and clear answers to your questions.
Kind regards
Lookers Customer Service & Resolution Team
Appointment time was spot on
Appointment time was spot on, Kyle was waiting for me with a warm welcome. He explained the process and how long the service would be. He kept me updated on the progress even though it was available to view online. He rang me when the car was ready for collection and delivered the car back to where I had dropped it off.
23 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you taking the time to leave us this review. We're happy to hear that you were greeted warmly and kept updated on your service. We are glad you enjoyed your experience.
Thanks again.
Ease of booking service & MOT. Always pleasant front of house staff. David explained procedure etc & that he would contact when car ready. Video of car check received, full explanation of what was done in service, MOT passed!!
Car now running much better.
Thx to all.
20 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
Hi Christine, We appreciate you taking the time to share your positive experience. We're happy to hear that you found booking your service and MOT easy and that our staff were pleasant. We're glad the car is running better!
Kind regards
Lookers Customer Service & Resolution Team
First minor service
Really friendly atmosphere and my service handler was great. The car was ready promptly and was clean on collection.
20 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you taking the time to leave us this feedback. We're happy to hear that you found a friendly atmosphere and a clean car ready promptly.
Nissan QASHQAI
Gail made every step of purchasing our new Nissan Qashqai a seamless, enjoyable experience. Gail was very patient, knowledgeable with a very professional and friendly attitude. The car model ticket all our boxes and is comfortable and a breeze to drive.
20 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We're happy to hear that purchasing your Nissan Qashqai was a seamless and enjoyable experience! We appreciate your kind words regarding the patience, knowledge, and friendly attitude displayed. We're glad the car model suits your needs and is comfortable to drive.
Good customer service
Good customer service, but incredibly overpriced servicing at Lookers Nissan. £337 for a glorified oil change (including an "environmental fee") is scandalous.
19 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate your feedback. We're sorry our service costs didn't meet your expectations. We'll review our pricing and the environmental fee. Thank you for bringing this to our attention.
Very good service and staff Very…
Very good service and staff Very helpful and friendly
20 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you sharing your positive experience with us; we are happy to hear our staff were helpful and provided great service.
Charged for investigation under…
Charged for investigation under warranty? Nobody tells you when you buy extended warranty that there is an excess charge? Problem still not resolved.
13 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Good service
Good service when booking excellent information of progress and car was ready and cleaned at the time promised.
18 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you taking the time to leave us this feedback. We're happy to hear that you received excellent information and a clean car on time.
Really happy with the service we…
Really happy with the service we received from Kyle. He was really helpful and got us our car back asap after its service and Mot, and then again following a repair.
Very good service,
9 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
Hi Leanne, We appreciate you taking the time to leave this review. We're happy to hear that you were pleased with the helpful service and the prompt return of your car.
Kind regards
Lookers Customer Service & Resolution Team
From the telephone call to arrange the…
From the telephone call to arrange the appointment for my car to be serviced through to completion of the works you staff were polite, courteous and helpful. The service I received was excellent thank you very much.
First Class 👍
16 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff were polite, courteous, and helpful throughout the service of your car. Thank you!
Service Overall it was a good experience
Overall it was a good experience , and I give the staff five stars.The only negative was they were unable to resolve something that is very irritating, the display keeps changing from mph to kph . The service staff say Nissan are aware but haven’t gave them the fix
16 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Nissan Newcastle
We're happy to hear that you had a good experience and appreciate the five stars for our staff. We regret that we couldn't resolve the irritating display issue but are aware of it. Thank you for your feedback.
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