Easy booking service. Staff onsite polite and welcoming. The only thing that spoils the process is the access to and from the road to the building and total lack of parking when dropping off your ve... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Our experience of buying the car we wanted was amazing throughout. The customer service was excellent and we were well looked after by friendly, professional staff. The car details and the buying proc... Ver mais
A empresa respondeu
Had my car’s first service, all done efficiently and staff very personable as always (had previous cars from the dealership). Gutted I didn’t get my car washed though, was told it isn’t currently bei... Ver mais
A empresa respondeu
I arranged to see a particular car for a Motability user, check out it's suitability etc. Was helped by Christie Raynor, who despite knowing we might have to place order with someone else nearer to... Ver mais
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - SEAT Stockport
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
3 St Marys Way, SK1 4AW, Stockport, Stockport, Reino Unido
- 0161 333 3341
3,9
Muito Bom
77 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good service
Easy booking service. Staff onsite polite and welcoming.
The only thing that spoils the process is the access to and from the road to the building and total lack of parking when dropping off your vehicle. There needs to be some radical thinking by whoever manages the site as a whole to make this experience better for customers.
11 de março de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hello Valerie, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day. Lookers customer service & resolution team
New Škoda
Ordered the car on Sunday and picked it up Wednesday. Kacper was very friendly and helpful.
1 de março de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Thank you for the wonderful review! Our team here at [Business Name] strives to provide excellent service and we're thrilled to hear that Kacper was able to assist you and make the process smooth. Enjoy your new car!
Poor communication.
My vehicle was recovered after going into limp mode with the EPC light on. When I went to collect a courtesy car, the first service advisor was dismissive and asked me to sit down while serving others who arrived after me. I then waited around 30 minutes with no explanation. The service manager was helpful and made sure I was sorted quickly.
Communication about my vehicle was poor. I was told it was ready to collect with “no fault found” and no explanation of what had been done. The next day I was told it still needed road testing. The car was with them for two weeks and I never received a proper VHC report.
When I collected it, the car hadn’t been washed and was parked extremely close to another vehicle. There were scratches to the front wheel arch and paint damage to the rear driver’s door that were not there before — I have photos to prove it. I was told a manager would call me on 16 February. but I’ve had no follow-up.
Overall, very disappointing service and lack of communication.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi Chantel,
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
Shocking customer service
My car (brand new in November with less than 1,000 miles on it) went into Seat as a breakdown repair in January and was with the workshop for nearly 4 weeks without a resolution. The customer service I experienced was shocking with no proactive communication about what was happening, I had to contact them to get any response or update. Having left messages with multiple members of the team across service and sales with assurances I would get a call back (on multiple occasions), nobody picked these messages up and I soon realised the staff there don't communicate with each other and nobody takes responsibility for anything.
To top it off, when I collected the vehicle I noticed it had a scratch on it, which wasn't there when the car went in.
When the time comes for a new car I certainly won't be taking my business there again.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
slick operation the video inspection…
slick operation the video inspection gives you confidence
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We appreciate your review and are happy the video inspection gave you confidence in our operation. Thank you for your feedback!
Very long wait times
My car was booked in for a service and MOT. I called in the afternoon and was told it would be ready in 45min. I arrived on time and still had to wait a further 1hr 30min for my car (and there were several people there waiting longer than me).
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
Hi Luke, We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
Great service
Ease of booking, excellent staff who kept me updated of progress and service was completed quickly.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Thank you for your review! We are thrilled to hear that your experience with us was smooth and efficient. Our team takes pride in providing excellent service and keeping our customers informed every step of the way. We look forward to serving you again in the future.
Seamless efficient service
Seamless efficient service. The right car at the right price.
17 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We appreciate your positive feedback! We are happy you received seamless, efficient service and the right car at the right price.
Very Satisfied 😊
Easy to book a service online.
Service desk were friendly and helpful. I was having a service done whilst I waited, and was kept updated.
Car beautifully clean as well.
16 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Thank you for your kind words! We're thrilled that you found our online booking process to be easy and that our service desk team provided great customer service. We're glad to hear your car was clean and that you were kept updated during your service. We appreciate your business and hope to see you again soon! #HappyCustomers #GreatService #CleanCar
Subject: 😡 Terrible Experience at Lookers stockport
I'm still fuming about my visit to Lookers CUPRA Stockport. Went in looking to lease a Cupra, left feeling disgusted. 😤
Firstly, the disabled parking was blocked - no respect. Then, the salesman... wow. Unprofessional and rude from the get-go. Asked to test drive a car, told to come back tomorrow. 'Open test drive' day? Never heard of it.
Thanks to the 'manager she was lovely she sorted a test drive,
for me ,but Mr. Grumpy was not happy. got a test drive for 30 minutes , then he disappeared. Still waiting for a call back.
Don't go to Lookers CUPRA Stockport. Will be taking business elsewhere - BYD Stockport, here I come!
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers Motor Group
A good company to deal with
Booked a waiting appointment MoT. Everything explained, work carried out professionally at a reasonable price, A good company to deal with.
9 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We're happy to hear that your MoT experience was clearly explained and professionally handled at a reasonable price. We appreciate your positive feedback and are glad you found our company good to deal with.
Poor service from the get go
Went in to talk about upgrading our car which was coming up to ending. Waited 25 minutes, not one single person acknowledged us, nor this other couple who was waiting.
Sales men all seemed to be gathered in the office waiting for their lunch order. Which I understand, lunch is important. But an acknowledgment is also important. And when someone did come out, first impressions wasn’t great, it was like it was an issue.
The two stars are just for the bald sales man who kindly didn’t waste any time going through the stock and finding the car we wanted but it wasn’t at a price we wanted, was only with him for 10 mins. But the whole impression was off from the moment we walked in.
It was like no one wanted to help.
It was crazy as 3 and half years ago when walking into seat lookers cheetham hill, was completely different, the vibe was good, upon entering we was greeted and approached by Lloyd! Brilliant and top salesman, shame he went. He had the gift of the gab.
Just to note: it wasn’t busy the showroom on the Saturday when we went. It was empty.
So we went over the road to HPL and exchanged our car, and they got us what we was looking for almost immediately, picked it up a week later.
Sorry lookers Stockport but your service was poor. Hopefully you can take this on board.
3 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi Tay, We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers Motor Group
Winter service
Very welcoming, enjoyed the peace to be able to read my book while waiting for my winter service to be completed
13 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi Fiona, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Had my car’s first service
Had my car’s first service, all done efficiently and staff very personable as always (had previous cars from the dealership).
Gutted I didn’t get my car washed though, was told it isn’t currently being done on first services due to refit being carried out on site. It’s always something I like having a nice clean car when leaving.
9 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We're glad you found our team personable and the service efficient. We appreciate your continued patronage. We are sorry the car wash wasn't available due to the ongoing refit, and that you missed having a clean car.
Kind regards
Lookers Customer Service & Resolution Team
Gave me all the information I needed…
Gave me all the information I needed and a deal I was happy with
9 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi Steve! We're so happy we were able to help you out! Until the next time we meet, take care! - Lookers customer service & resolution team
Service was fine
Service was fine but as I pay around £512 for a two year service plan and only drive around 2,500 miles a year it isn’t a cheap service. Not a lot can be needed to service my car.
4 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi Andrew, We appreciate your feedback. We acknowledge your service plan might seem costly considering your low mileage. We will review our pricing to ensure value for all customers.
Kind regards
Lookers Customer Service & Resolution Team
Very good and kept me updated
Very good and kept me updated
3 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
Excellent customer service
Our experience of buying the car we wanted was amazing throughout. The customer service was excellent and we were well looked after by friendly, professional staff. The car details and the buying process were explained to us at every stage. We got a good deal on our purchase and enjoyed our whole time at Lookers. The coffee was good too. The sale was followed up after we collected the car to make sure all was ok and told to contact them if we needed anything. We would definitely recommend Lookers Seat in Stockport to anyone and will certainly use them again.
30 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
We appreciate you sharing your amazing car-buying experience. We're happy to hear that you enjoyed our customer service and the friendly, professional staff. It's great to know that the car details and buying process were thoroughly explained and that you enjoyed your time with us. We appreciate your recommendation and look forward to assisting you again.
Kind regards
Lookers Customer Service & Resolution Team
A1. Ok
I booked my Kia Nero in for a service the first service required since my husbands death. It was all dealt with smoothly and It was picked up and returned to me without a hitch.
28 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi A1, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
My car was subject to a safety recall
My car was subject to a safety recall. Lookers Seat Stockport booked it in for servicing quickly and easily. They were helpful on the phone and the check-in process was very smooth. The member of staff who greeted me on the day was very helpful and friendly.
24 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - SEAT Stockport
Hi Bob, We appreciate you sharing your positive experience. We're happy to hear that Lookers Seat Stockport booked your car in quickly and easily for its safety recall and that you found our staff helpful.
Kind regards
Lookers Customer Service & Resolution Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.