Booked a next day appointment to look at a car with Rihanna in sales to be told WHEN I WAS ON MY WAY ! . Don't bother coming as we have sold it . Thats great customer service in my opinion .
A empresa respondeu
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Veja o que dizem as avaliações
My experience with Mercedes Maidstone has been exceptionally positive. From booking an appointment via telephone, to the frontline staff at reception to the service team and the sales reps are very k... Ver mais
A empresa respondeu
This is the second time I bought a car from Maidstone. Both were bought with assistance from Rummy, the salesman. He’s very friendly, experienced, polite and patient.
A empresa respondeu
Great service from Richard the salesmen made buying the car a pleasure nothing was to much trouble
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Smart of Maidstone
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Bircholt Road, ME15 9YN, Maidstone, Maidstone, Reino Unido
- 01622 623700
3,1
Bom
9 avaliações
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Booked a next day appointment to look…
Booked a next day appointment to look at a car with Rihanna in sales to be told WHEN I WAS ON MY WAY ! . Don't bother coming as we have sold it . Thats great customer service in my opinion .
14 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
Hi, it's upsetting to hear that your experience was anything but stellar. Please raise a complaint at https://www.lookers.co.uk/complaints when you have an opportunity, and we will be more than happy to try and turn your experience around.
- Lookers customer service & resolution team
Unorganised and expensive
Booked a service and MOT on 20 Dec. Turned up and then about 2 hours into my service was told they couldn’t do the MOT so have had to return to finish that off . Asked about a minor reprogram of my key to change to double press for boot open £125 what a rip off.
20 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Salesman was excellent covered all…
Salesman was excellent covered all aspects of our new car
26 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
We're glad you enjoyed your experience, and we appreciate your positive feedback. Thank you for letting us know about your car-buying experience.
fantastic turn around
fantastic turn around
Rav and hes team are amazing
Im so pleased with the service i recieved
3 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
Hi Peter, We appreciate you taking the time to leave us this review. We're so glad you are pleased with the amazing service you received and our fantastic turnaround.
Kind regards
Lookers Customer Service & Resolution Team
Not trust worthy at all
Based on my experience, I must highlight the inconsistency and unreliability of this particular location. It’s quite disheartening to note that upon leaving a review, the standard response is an apology and a prompt to contact their customer service team. However, this appears to be merely a superficial attempt to maintain a positive online presence, as no substantive action or resolution follows. It is important for potential customers to be aware of these practices and approach with caution. Their responses seem designed to create an illusion of concern without any genuine effort to address or rectify the issues raised.
12 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
Hi Mil,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
This is the second time I bought a car…
This is the second time I bought a car from Maidstone. Both were bought with assistance from Rummy, the salesman. He’s very friendly, experienced, polite and patient.
16 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
Hi M S Raiy, We're happy to hear that you enjoyed your experience with our sales team. It's great to know that their assistance was helpful and that you found them friendly and patient. Thank you for your positive feedback!
Kind regards
Lookers Customer Service & Resolution Team
Windscreen wiper
Booked the car in wipers not working front or rear
After repairs when I turned on the wipers they were working fine but the washers were not hitting the screen after paying almost £255
They could not be bothered to check
13 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
Hi Kirpal, We understand your frustration with the wiper washer issue after your recent service. It's disappointing to hear that the issue wasn't resolved. We strive to provide a comprehensive service and will use your feedback to improve our processes.
Kind regards
Lookers Customer Service & Resolution Team
My experience with Mercedes Maidstone…
My experience with Mercedes Maidstone has been exceptionally positive. From booking an appointment via telephone, to the frontline staff at reception to the service team and the sales reps are very knowledgeable of their roles, professionally polite with optimum regards for their customers.
The video clip of the car health sent after servicing is superb and very informative. Using simple terns for easy understanding. I am a very happy customer and it's Mercedes for life for me and my family.
31 de janeiro de 2025
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Great service from Richard the salesmen…
Great service from Richard the salesmen made buying the car a pleasure nothing was to much trouble
30 de novembro de 2024
Avaliação não solicitada
Resposta de Lookers - Smart of Maidstone
Hi Lee, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
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