I have dealt with lookers mercedes of Stoke for over eight years now and I have bought 2 new cars from them and all servicing I have always been very pleased with the courteous staff and the service... Ver mais
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Veja o que dizem as avaliações
The service and the staff at stoke Mercedes is brilliant polite, helpful would recommend the dealership to anyone
A empresa respondeu
The service was great and the car valet was excellent. however my booking for the service was not recorded even though I booked a month in advance. I eventually got my car back late in the afternoon (... Ver mais
A empresa respondeu
This is a great garage I moved from lookers Stafford due to their poor service
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - smart of Stoke
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Cobridge Road, ST1 5JP, Stoke, Stoke, Reino Unido
- 01782 202112
4,0
Muito Bom
7 avaliações
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I have dealt with lookers mercedes of…
I have dealt with lookers mercedes of Stoke for over eight years now and I have bought 2 new cars from them and all servicing I have always been very pleased with the courteous staff and the service
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - smart of Stoke
We appreciate your long-term patronage and are happy to hear that you've consistently been pleased with our courteous staff and service over the years. Thank you!
The service and the staff at stoke…
The service and the staff at stoke Mercedes is brilliant polite, helpful would recommend the dealership to anyone
26 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - smart of Stoke
We're so happy to hear that you found our staff helpful and polite. We appreciate you recommending our dealership to others!
Very helpful and efficient
13 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - smart of Stoke
Hi Barbara, We're happy to hear that we were helpful and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards
Lookers Customer Service & Resolution Team
Auful service
Rubbish service
Car booked in 8,30 am and not looked at till late afternoon
A member of my family very poorly and need the car for emergency.
Did not give me a proper diagnosis of the fault on my car.
Only interested in me making. A claim on my insurance to repair the car
4 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - smart of Stoke
Hi Paul
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Fantastic service from the service…
Fantastic service from the service department.
20 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - smart of Stoke
We appreciate you taking the time to leave this review. We're glad you had a positive experience.
Good service poor communication
The service was great and the car valet was excellent. however my booking for the service was not recorded even though I booked a month in advance. I eventually got my car back late in the afternoon (4.30)
26 de março de 2025
Avaliação não solicitada
Resposta de Lookers - smart of Stoke
We would like to thank you for taking the time to leave this review.
We can only apologize for the error with the booking.
Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
This is a great garage I moved from…
This is a great garage I moved from lookers Stafford due to their poor service
23 de janeiro de 2025
Avaliação não solicitada
Resposta de Lookers - smart of Stoke
We appreciate your kind words about our garage. We're sorry to hear about your experience with the other garage. We strive to provide excellent customer service and are glad you've found a better experience with us.
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