Katie, the sales executive, is very personable, helpful and efficient. As we were not familiar with an electric vehicle she explained the essential features and followed up with a phone call the next... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 1 Trident Park, Trident Way, BB1 3NU Blackburn, Blackburn, GB
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Veja o que dizem as avaliações
We visited this dealership to sign up for a motability car and the service and process was absolutely amazing! We dealt with Kathy Higham who is the motability specialist and she is honestly the best... Ver mais
A empresa respondeu
Very helpful and guided us along the way through all the paper work involved.Listened to what we needed .Good communication and loved the VW update clips.Kept us well informed about the whole process... Ver mais
A empresa respondeu
Absolutely fantastic experience with such friendly staff, actually ended up purchasing the car we had just gone to view as we had so many other dealerships to visit. Honesty and integrity is rife at... Ver mais
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Volkswagen Blackburn
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Unit 1 Trident Park, Trident Way, BB1 3NU, Blackburn, Blackburn, Reino Unido
- 01254 686686
4,4
Excelente
163 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Great customer service
Kathy Higham was so customer focussed superb service
19 de março de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Kathy from the mobility team was very…
Kathy from the mobility team was very helpful and kept me informed from the start to when I received my car
20 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We're happy to hear that the mobility team member was very helpful and kept you well-informed about your car. Thank you for your positive feedback!
Motability
We visited this dealership to sign up for a motability car and the service and process was absolutely amazing! We dealt with Kathy Higham who is the motability specialist and she is honestly the best in the business! We first visited Skipton VW before here and they were so rude, patronising and don’t make us feel welcome at all they were also absolutely clueless about the scheme! If you live near Skipton I would 100% make the extra journey to see Kathy at Blackburn instead!
20 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
Thank you so much for your kind words! We are thrilled to hear that your experience at our dealership was "absolutely amazing." We strive to provide top-notch service, and we are proud to have Kathy Higham as our motability specialist. We are sorry to hear about your negative experience with another dealership, and we are grateful that you made the extra journey to see us at Blackburn. Your satisfaction is our main priority and we look forward to serving you in the future!
Excellent service from Lookers Blackburn
Katie, the sales executive, is very personable, helpful and efficient. As we were not familiar with an electric vehicle she explained the essential features and followed up with a phone call the next day to make sure that we had no problems. There is a lot to learn on the ID3 so she agreed to ring us again in a week to see if there are any questions, and she offered a follow-up handover as well should we need one. Altogether excellent service.
19 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
Hi Colin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're happy to help!
Lookers customer service & resolution team
Very helpful and guided us along the…
Very helpful and guided us along the way through all the paper work involved.Listened to what we needed .Good communication and loved the VW update clips.Kept us well informed about the whole process and avilable at the end of the phone or in person .
17 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We are delighted to hear that you found our team helpful and communicative throughout the process. It's great to know that we met your needs and kept you informed. Thank you for your positive feedback!
Easy to book an appointment and good…
Easy to book an appointment and good communication. Quite a long wait for the service on my car to be completed,
2 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Lookers customer service & resolution team
Absolutely rubbish
If you’re comfortable compromising on long-term reliability, choose a Volkswagen (VW).
If you don’t mind unexpected breakdowns and ongoing mechanical concerns, choose a VW.
If you expect a warranty that offers little practical reassurance when issues arise, choose a VW.
If you want bad customer service, choose a VW.
If you’re prepared for frequent and costly mechanical repairs, choose a VW.
Blackburn dealership offers the lot.
3 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, *Lookers Motor Group* / *Charles Hurst*
VW Dealership - AVOID
My experience with Volkswagen Blackburn has been extremely disappointing, and unfortunately, one of the worst dealership experiences I have encountered.
I raised concerns regarding software issues and persistent noise coming from the vehicle. However, these concerns were repeatedly dismissed, with little regard shown for customer reassurance or safety. When it came to warranty work they was basically not interested. Despite the fault not being properly diagnosed, I was still charged.
Even after providing video evidence and accompanying the team on a test drive to demonstrate the issue, there appeared to be no clear understanding or resolution offered. This lack of accountability and technical clarity was incredibly frustrating, leaving me to drive a car which I feel unsafe is disappointing.
To add to the disappointment, the vehicle was returned to me unwashed and in poor condition, with bird droppings still on it, a basic level of customer care that was sadly overlooked.
Overall, the service fell far below expectations. I would strongly advise others to AVOID VW DEALERSHIP AT BLACKBURN AT ALL COST. I will certainly be sharing my experience with family, friends, and colleagues.
4 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, *Lookers Motor Group* / *Charles Hurst*
brilliant experience all around
brilliant experience all around, jack was a great help and his customer service was outstanding
2 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We appreciate you taking the time to share your feedback. We're so glad to hear that you were pleased with our outstanding support!
Fast easy & efficient
Fast easy & efficient
Thanks nick at lookers Blackburn
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
Hello Ryan, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
Welcoming and professional from start…
Welcoming and professional from start to finish. Catherine explained everything clearly. It’s nice to have such a positive experience for once. Thank you
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
Hello, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Lookers customer service & resolution team
Great support for Used vehicle purchase
Paul at Lookers Blackburn was so welcoming and helpful in our search for a car. He offered us options for waiting it out to order a newer model in Spring, but as we needed something sooner, he then supported our search for Used models with the same care and support as I know he would for a New car; guiding us through the process, including finance options, part-exchange deals and made the whole painless: will definitely recommend and be back!
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We're happy to hear that you had such a positive experience during your car search! Thank you for letting us know that our team was so supportive and helpful. Your recommendation is greatly appreciated, and we look forward to seeing you again.
Thank you, *Lookers Motor Group
Resposta de Lookers - Volkswagen Blackburn
Hi Luke, We appreciate your positive feedback and thank you for a great review,
Thank you again, Lookers Motor Group
Good customer service
Good customer service, clear communication and friendly staff.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We appreciate you sharing your positive experience! We're happy to hear our staff provided clear communication and friendly service.
We went on a Sunday to look for a new…
We went on a Sunday to look for a new car we went for a test drive in a new Tiguan and bought it picked it up 4 days later
Paul was great no pressure at all the handover when we went to collect was quick
15 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
Hi Jon, We're happy to hear that your car-buying experience was great! It's wonderful you enjoyed the test drive and the quick handover. Thank you for your positive feedback.
Thank you, Lookers Motor Group
Fast, efficient service
Booked in online. Fast, efficient service and friendly staff. I was able to wait in the showroom & help myself to drinks from the machine.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team
New VW Polo
Just exchanged my old VW car for a new car.
Great service. Helpful salesperson.
Felt I was valued and looked after.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
"Thank you for your feedback! We're thrilled to hear that you had a positive experience with our sales team. At our dealership, customer satisfaction is our top priority. Enjoy your new car!" #HappyCustomers #TopNotchService
Great communication and very efficient…
Great communication and very efficient service
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We appreciate your feedback and are happy you were pleased with our efficient service and great communication.
Had my car serviced TWICE
Had my car serviced TWICE, never sent a health check video when one tyre was in need of changing, luckily had it booked already at ATS for a change and NEVER washed. Even broke my number plate cover and then denied. Aftercare needs an audit.
1 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Very helpful ,friendly and knowledgable…
Very helpful ,friendly and knowledgable staff who made sure we were happy with our purchase.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Blackburn
We appreciate you taking the time to share your feedback. We're happy to hear that our staff ensured you were satisfied with your purchase!
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