My experience of buying a car from Lookers (Guildford) could not have been made any easier. I was treated extremely well by every single member of staff. Not for one second did I feel pre... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoMoorfield Road, Slyfield Industrial Estate, GU1 1SD Guildford, Guildford, GB
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Veja o que dizem as avaliações
We found the Lookers VW showroom at Guildford professional and well run. We went in more than once while working out what we wanted, and all the staff were helpful and there was no hard sell. We endin... Ver mais
A empresa respondeu
Dan, Was great. Smooth experience getting my car MOTd and serviced on Saturday morning while I waited. Spot on service! Well done Dan and VW..
Keen to sell VW finance - less keen to fulfil presale agreed terms. Nearly new car collected having not been touched up as promised and with a grubby interior. Worse still, it had been over-fille... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Volkswagen Guildford
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Moorfield Road, Slyfield Industrial Estate, GU1 1SD, Guildford, Guildford, Reino Unido
- 01483 230500
4,4
Excelente
154 avaliações
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Great service Dan and VW
Dan, Was great. Smooth experience getting my car MOTd and serviced on Saturday morning while I waited.
Spot on service!
Well done Dan and VW..
21 de março de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
10/10
My experience of buying a car from Lookers (Guildford) could not have been made any easier.
I was treated extremely well by every single member of staff.
Not for one second did I feel pressured into buying a VW.
The staff obviously believe in the golden rule ‘treat others as you would like to be treated by them’.
I would like to mention Ollie, Craig & Romy in particular.
They showed genuine kindness & empathy on all 3 of my visits to Lookers.
19 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Joanna, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Lookers customer service & resolution team
Excellent garage, decent honest sales people
Cameron was brilliant from start to finish. The service we received was excellent t, Cameron was both informative and helpful and not your typical pushy car sales person. Would highly recommend
19 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Aimee, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're happy to help!
Lookers customer service & resolution team
Get more courtesy cars
Generally the service level was good, however Guildford VW did not have any courtesy cars available during my service and repairs which left me and my family for 2 weeks without a car.
17 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Jonathan, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us you can do so by visiting our website - https://www.lookers.co.uk/complaints when you have a chance. Thank you, and we look forward to hearing from you. Lookers customer service & resolution team
Great customer service, Great Value for money
Naeem, listened to my requirements and my pressure points and came up with the perfect choice for my next car, with a great deal on what was my existing car.
5 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Tmanzi, thank you for your kind review; we are happy to pass along your comments to Naeem here at Lookers Head Office! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
My Car Service was booked well in…Lookers Guildford
My Car Service was booked well in advance on a date to suit me.
I arrived at Lookers and my car was serviced promptly and returned to me at the allotted completion time.
2 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Thank you for your positive feedback! We are thrilled to hear that our team at Lookers provided you with prompt and timely car service. We appreciate your business and look forward to serving you again in the future.
Thumbs up
We found the Lookers VW showroom at Guildford professional and well run. We went in more than once while working out what we wanted, and all the staff were helpful and there was no hard sell. We ending up buying a used VW. Process was smooth, good communication and were happy with the experience.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
We appreciate you taking the time to share your positive experience at the Guildford showroom. We're happy to hear that our staff were helpful and that you were pleased with the smooth process and communication.
Avoid Guildford Garage
Absolutely awful. Awful communication, slow and sarcastic. Walked out as the offer wasn’t good, phoned within 24 hours with the offer I originally asked for - wasting customers time. Picked car up to find spare key not working, they had the car in the showroom for a week before, how was this not picked up. Finally got a key and their driver managed to chip my windscreen. The solution.. you pay for it and we will reimburse. Taking no responsibility for their error. Will not return to Guildford garage - no follow up email since the incident.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Friendly and prompt service
Friendly and prompt service. Kept informed at each stage of the service and MoT. Car returned clean inside and out.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
We appreciate your feedback and are happy to hear about your friendly and prompt service! We're glad you were kept informed and that your car was returned clean.
VW Lookers Guildford
Good communication and handling from start to finish
Pleasant staff and surroundings
Dan the service assistant communicated and explained everything
Car was repaired without fuss and returned within the timescale advised, clean and tidy
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Steve, We appreciate you taking the time to leave us this review. We're happy to hear that you were pleased with our communication, the pleasant environment, and the service you received.
Thank you, Lookers Motor Group
Communication good
All very efficient. I was kept updated as the service progressed.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Lynne, We're happy to hear that our efficient service and updates met your expectations. Thank you for your positive feedback!
Thank you, Lookers Motor Group
Booked in for its first service at…
Booked in for its first service at Lookers in Guildford. Easy check-in and pick-up with a courteous service. Car all serviced as promised in my service plan and also valeted both inside and out! Really slick.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hello Jeff, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lookers customer service & resolution team
Poor Aftersales
Keen to sell VW finance - less keen to fulfil presale agreed terms.
Nearly new car collected having not been touched up as promised and with a grubby interior. Worse still, it had been over-filled with oil and road-side assistance needed on the M4 … Slow to respond, empty promises and paint issue still unresolved some 2 years on. Poor - at best - aftersales service
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
MOT carried out within 24 hours of…
MOT carried out within 24 hours of requesting an appointment. Excellent service from Dan and the team, as always.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Chris, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Took my car in for a service last week…
Took my car in for a service last week & all went well, bit lengthy & expensive but they did have to investigate two recent problems.
I looked at part exchanging for a newer car probably T-roc. The sales manager made me an appointment for Friday 29th which turned out to be a promotion with discounts before they bring in the new new T-doc. When I came in they helped to find a new car as there were no 1 or 2 year old cars other than very sporty. Going to test drive it tomorrow && hope to take it home the following week!! It was the 11 year anniversary of buying my present Golf SV from the same garage. Treated well from the lovely young female receptionist to the sales and service staff.
27 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Surrey, We appreciate you sharing your service and car exchange experience. We're glad you were treated well and that we could assist with finding a new car. We acknowledge the service took time and was costly due to the investigations needed. We hope the test drive goes well!
Thank you, Lookers Motor Group
Very professional dealership
Hats off to Cameron Stevens who made this buying experience very positive.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Richard, We're happy to hear that the buying experience was positive. Thank you for sharing your kind words about our team member.
Thank you, Lookers Motor Group
Recent car purchase
Looker’s salesman excellent, followed up and helped us find what we needed, with sales process, completing paperwork and going the extra mile.
We will need help navigating the computer control system!!
26 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
We're happy to hear that our sales team provided you with excellent support! We appreciate your positive feedback and will gladly assist you with navigating the computer control system.
Very welcoming and polite
Very welcoming and polite. Prompt attention,good coffee and comfortable seating.
22 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
We appreciate your kind words! We are so happy you felt welcomed and comfortable and that you enjoyed our prompt service and coffee.
Really good communication
Really good communication , everything done on time
20 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
Hi Martin, We appreciate you sharing; we are happy to hear you received really good communication, and everything was completed punctually.
Thank you, Lookers Motor Group
Lookers in Guildford were excellent…
Lookers in Guildford were excellent with very good communications. I would like to commend Dan Murphy on the service desk, he was extremely helpful, competent and well organised. The booking system was efficient. The young fella from the call centre who booked me in was friendly and engaging, though he had a strong north east accent which meant I had to concentrate.
15 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Guildford
We appreciate you sharing your positive experience with us. We're happy to hear that you found our communications to be very good, and that you were impressed with the service you received. Thank you for your feedback!
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