Zero iff I could do so! 3 times now I have booked my sons Motability car in for several reasons(vw caddy) the staff are generally ok, except the Spanish lady eho is so grumpy and I have never seen h... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoAstolat Way, Old Portsmouth Rd, GU3 1NE Guildford, Guildford, GB
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Veja o que dizem as avaliações
Liaising with Cameron while we considered our options and test drove a possible California before working out a deal was a pleasant experience. Having initially turned up without an appointment we wer... Ver mais
A empresa respondeu
We needed work doing to our 2019 VW California. Service, MOT, an info screen that had failed, a new windscreen following a chip on the motorway, door hinge replacement, kitchen door replacement,... Ver mais
A empresa respondeu
We were looked after from arrival to leaving, Matt was amazing and arranged for a lift for us to a local cafe as it was raining. His customer service was outstanding and both him and a younger guy... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Volkswagen Van Centre Guildford
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
Astolat Way, Old Portsmouth Rd, GU3 1NE, Guildford, Guildford, Reino Unido
- 01483 385681
4,0
Muito Bom
29 avaliações
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Choosing a California
Liaising with Cameron while we considered our options and test drove a possible California before working out a deal was a pleasant experience. Having initially turned up without an appointment we were allowed to very welcome and comfortable and Cameron was able to impart much knowledge and experience from his own travels to help cement our choice.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Thank you so much for taking the time to share your positive experience with Cameron at our dealership! We are thrilled to hear that he was able to provide you with valuable knowledge and make your car-buying process enjoyable. We appreciate your business and hope you continue to enjoy your California.
Zero iff I could do so
Zero iff I could do so! 3 times now I have booked my sons Motability car in for several reasons(vw caddy) the staff are generally ok, except the Spanish lady eho is so grumpy and I have never seen her smile once! I have even witnessed her being horrible to another member of staff!
The communication between booking in and staff onsite is terrible and a simple job takes all day! Twice I have waited for my car to be finished for minor errors that took over 6 hours to be done and when I got home on the 2nd time a day later the error started again!
Don’t waist your time hear- life is too short
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Christine, We sincerely apologies to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
I found it an excellent experience and…
I found it an excellent experience and it was nice not being pushed into anything and got all the useful information that I wanted. Definitely would highly recommend them/use them again.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hib Jack, We appreciate you sharing your feedback! We're happy to hear that you had an excellent experience and received the information you wanted without feeling pressured. We look forward to assisting you again.
Thank you, Lookers Motor Group
Great service with friendly helpful …
Great service with friendly helpful staff
12 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi James, We appreciate you sharing; we are happy to hear you found our staff friendly and the service great and helpful.
Kind regards
Lookers Customer Service & Resolution Team
Fantastic staff
Fantastic staff, especially Duncan who helped us all through our excellent buying experience. I would highly recommend this Dealership, nothing was to much trouble. Very happy thank you
11 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Brian, We appreciate you sharing your positive experience. We're happy to hear that our staff were fantastic and helped you through your buying experience. We value your recommendation.
Kind regards
Lookers Customer Service & Resolution Team
A totally positive experience
A totally positive experience, I was well informed what all my options are by Paul Williams, to whom I wish to extend my thanks for the great job he is doing.
If you are thinking of buying a vehicle from Lookers in Guildford, I can assure you that you are looking at the right place.
30 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Nikolay, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
The team at Lookers VW are excellent
The team at Lookers VW are excellent, Paul and Duncan gave 5 star service throughout & even though we have 1 issue to resolve they are dealing with this swiftly and professionally, thank you
24 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Andrew, We appreciate your positive feedback and are so glad you received 5-star service. It's great to hear that the team is dealing with the issue swiftly and professionally.
Kind regards
Lookers Customer Service & Resolution Team
Great service
Booking was easy, the service team were excellent, communication was first class. Thank you!
24 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Ian, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Thank you again, and have a fantastic day! - Lookers customer service & resolution team
They were giving updates of the service…
They were giving updates of the service from time to time. But I should have been told that it’s going to take up to 3-4hours for the service and MOT. The lady at the reception just informed me when I got there and I wasn’t that impressed with her attitude towards me. She didn’t even ask me to sit down while booking me in. But the guys that did the work on my vehicle were great. Thank you guys.
15 de outubro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Cynthia, thank you for taking the time to leave us feedback about your experience with us. We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk. - Lookers customer service & resolution team.
Great service and lovely people at Lookers.
I visited Lookers last week for my second service and MOT for my Van under my Service Plan. As on my first ever visit, all of the staff are just so friendly and helpful! My van was booked in at 2.00pm, and the 'Ready to Go', at 4.00pm as promised. A nice lounge and coffee machine to work whilst waiting.
22 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Richard, We appreciate you taking the time to share your positive experience. We're happy to hear that our staff were friendly and helpful during your van's service and MOT. It's great you enjoyed our lounge.
Kind regards
Lookers Customer Service & Resolution Team
Professional and with our interests at…
Professional and with our interests at heart. Put in the work to find what we wanted at the price we asked for.
22 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Lookers customer service & resolution team
Shout out to Matt for being brilliant
We needed work doing to our 2019 VW California. Service, MOT, an info screen that had failed, a new windscreen following a chip on the motorway, door hinge replacement, kitchen door replacement, full check on campervan elements - the works.
Matt Macdonald was absolutely fantastic. The info screen required replacement and it wasn’t necessarily covered under the ongoing warranty policy we had, but Matt fought on our behalf and the warranty company eventually agreed to replace it. Everything else was sorted out for a reasonable price and the campervan sailed through its MOT and came back sparkling inside and out.
All of the people we deal with are great, but Matt is exceptional. He cares.
15 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
We're happy to hear that your VW California service was exceptional! We appreciate your positive feedback regarding the assistance in resolving the info screen issue with the warranty company. It's great to know that the campervan passed its MOT and returned in excellent condition. We are grateful for your recognition.
First time using service department
First time using service department, pleasant informed staff. Car was immaculate when returned.
I wish someone would explain the on board computer system, how do I use SHOP etc
2 de julho de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
We appreciate your positive feedback regarding our service department and the cleanliness of your car. We will gladly assist with explaining the onboard computer system and its features.
The service was excellent and swift but the loan vehicle was filthy
The service was excellent and swift. The staff were friendly and informative. The only thing that let the experience down was the loan van provided, which was filthy inside and had clearly been driven repeatedly by a heavy smoker (strong smell of cigarettes and ash everywhere).
23 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi David, We're happy to hear that the service and staff met your expectations. We appreciate your feedback and will address the cleanliness and odor issue in our loan vehicles.
Kind regards
Lookers Customer Service & Resolution Team
I picked the van up and it had not been…
I picked the van up and it had not been cleaned. For an expensive service I would expect this to be given as a minimum. Furthermore as soon as I started the engine a number of warning lights came on which woild have been visible at the tike of service, none of which were mentioned.
19 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
I rate my experience purely on my…
I rate my experience purely on my interactions with Chris from the sales department, he is an outstanding credit to the company and I cannot thank him enough for my new purchase I am really over the moon with my T30. Chris made me feel at ease with his friendly and non pushy demeanor unlike many other sales people I have come across in the past, a mere sense of any pushy behaviour and and I would have been off elsewhere, the whole experience has been smooth and positive and as such I will be recommending this company to friends and family. Thank you Chris and well done indeed.
2 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Niel, We are so pleased to hear about your positive experience with Chris. It's wonderful to know that he made you feel comfortable and confident throughout the process. We strive to create a welcoming and supportive environment for our customers, and it's heartwarming to hear that Chris embodies this commitment. We appreciate your kind words and are thrilled that you are happy with your new T30. We wish you many enjoyable moments with your purchase.
Kind regards
Lookers Customer Service & Resolution Team
Rude reception, 2 day service and no car wash.
Firstly I was greeted by rude woman who asked where I had bought my vehicle and that they could not MOT it as it wasn't on the government system. She went on the system to show me and it WAS on the government system. Then the service should have taken a day. I was told that a gearbox oil change was needed and so it would then be 2 days. A technician then rang me to say it didn't need the gearbox oil change, but it would still take 2 days. When I picked the vehicle up it hadn't been washed despite a bill of £600 on top of the monthly £33 service plan.
25 de março de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Hi Jason,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Great service
Great service from Lookers and a particularly thank you to Matt, Martin and Aaron. Their communication was excellent and I was very well looked after. Thank you!
14 de outubro de 2024
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Thank you for taking the time to leave this review, Matt, Martin and Aaron will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Amazing Customer Service
We were looked after from arrival to leaving, Matt was amazing and arranged for a lift for us to a local cafe as it was raining.
His customer service was outstanding and both him and a younger guy who knew each other well, had conversations with my son and I that were genuine interests and they were all round great guys. I think they are a huge asset to front of house Peasmarsh. Thanks also to Paul who gave us the lift.
8 de outubro de 2024
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
Thank you for taking the time to leave this review, Matt and Paul will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Great VW Van Dealership in Guildford
Under the VW Service Plan for my Campervan this was my second visit to dealership and this time for a MOT. As with my very first visit for a van service I was very pleased with the attention I was given and this time it was John who looked after me and my van. One of the cars sales people helped me get a coffee from their complex machine as he noticed me struggling of how it worked!! All lovely people at Lookers Peasmarsh.
5 de outubro de 2024
Avaliação não solicitada
Resposta de Lookers - Volkswagen Van Centre Guildford
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
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