Great service . I explained that I needed my car back promptly and was called before expected time to say it was ready for collection
A empresa respondeu
Esher Road, Hersham, KT12 4JY Walton-on-Thames, Walton-on-Thames, GB
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Great service . I explained that I needed my car back promptly and was called before expected time to say it was ready for collection
A empresa respondeu
I've been a customer of Lookers, Walton for over 13 years. and have always used them for any servicing or other work due on my Tiguan. The Service team have been unfailingly friendly and efficient.... Ver mais
A empresa respondeu
Lookers Walton on Thames never fail to impress on customer service. Steve Penfold normally checks me in and takes care of my requirements, with care and professionalism. I’d recommend this branch if y... Ver mais
A empresa respondeu
The team at Lookers were very good indeed. They know their products very well and explained the various features and options clearly. Great 0% financing deal too, all clearly explained and executed. W... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

Esher Road, Hersham, KT12 4JY, Walton-on-Thames, Walton-on-Thames, Reino Unido
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Great service . I explained that I needed my car back promptly and was called before expected time to say it was ready for collection

Resposta de Lookers - Volkswagen Walton
Very knowledgable, constant communication very efficient and had my vehicle prepared and made the process very smooth

Resposta de Lookers - Volkswagen Walton
happy with result of work done
kept well informed

Resposta de Lookers - Volkswagen Walton
Counter staff outstanding
First class service

Resposta de Lookers - Volkswagen Walton
Great service and staff extremely helpful

Resposta de Lookers - Volkswagen Walton
Lookers Walton on Thames never fail to impress on customer service. Steve Penfold normally checks me in and takes care of my requirements, with care and professionalism. I’d recommend this branch if you’re looking for more than just a car service. Excellent

Resposta de Lookers - Volkswagen Walton
Everything was quick and hassle free. Good communication in advance, friendly welcome, no surprises and the work was finished early. Altogether a good experience.

Resposta de Lookers - Volkswagen Walton
Thank you Stephen Penfold for your excellent customer service

Resposta de Lookers - Volkswagen Walton
Great communication and excellent service. Had a brake fluid leak and it was investigated and solved effectively.

Resposta de Lookers - Volkswagen Walton
Helpful advice when purchasing a new car

Resposta de Lookers - Volkswagen Walton

Resposta de Lookers - Volkswagen Walton
We have used Lookers@Walton and have been very happy with the service we have received.

Resposta de Lookers - Volkswagen Walton
This was a total and utter disaster.
I booked this 3 weeks ago and waited this long as I was promised a courtesy car, I phone twice in the lead up to confirm that I would have a car, yes Mrs Wells, all booked for you. 15 minutes before my 9.15 appointment while I struggle from Virgina Water to Walton I get the call no car.
We agreed that they would have a Quick Look, make a quick report or any parts.
I was supposed to be working, I was left stuck for 3 hours at VW unable to work with my boss calling asking where the hell I was! Totally unacceptable, I was left fuming. I had to ask for my car back to get out, which they parked in the very worst parking space available. When I got my car back it was Lit up with warnings and errors, which I then had to take somewhere else to have removed.
Rubbish service, broken promises and left trapped and nearly cost me my job. Thanks Lookers!
I will not ever bring my cars back here.

Resposta de Lookers - Volkswagen Walton
I've been a customer of Lookers, Walton for over 13 years. and have always used them for any servicing or other work due on my Tiguan. The Service team have been unfailingly friendly and efficient. They go out of their way to ensure that the job gets done properly and I honestly cannot fault them. My latest visit was no exception and my particular thanks, to Steve Penfold and Ethan More for sorting things out and putting my mind at rest. Happy holidays.

Resposta de Lookers - Volkswagen Walton
Easy to book MOT. Quick check-in. Nice friendly service staff. Good communication.
The premises are having construction work done, so the site is untidy. Zero parking spaces when I arrived. No valet on site, so I was given a voucher for the car wash and valet locally.

Resposta de Lookers - Volkswagen Walton
Very pleasant and efficient reception at the Servicing department.

Resposta de Lookers - Volkswagen Walton
The team at Lookers were very good indeed. They know their products very well and explained the various features and options clearly. Great 0% financing deal too, all clearly explained and executed. We initially dealt with Callum and then with Luke. Luke steered us through the delivery and handover process very well.

Resposta de Lookers - Volkswagen Walton
Easy check-in - comfortable waiting area - feedback from technician

Resposta de Lookers - Volkswagen Walton
Very helpful and always keep me updated of the process. Steve Penfold is very helpful all through the process of my vehicle being in ame checked, well recommended to see him on Visit

Resposta de Lookers - Volkswagen Walton
Stephen and Robert are Superb Ambassadors to the company 💯. Always very welcoming, friendly and very helpful.

Resposta de Lookers - Volkswagen Walton
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