I had a symbol come up on my dash so rang lookers. They immediately told me what the problem was, asked if I wanted it done the next day, booked me in and fixed the the problem whilst I waited. Very... Ver mais
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Veja o que dizem as avaliações
Super Customer Service. Very helpful and gave good advice. Made the booking in very easy and simple. Job done the next day with complete video of work done. On time, car beautifully cleaned and really... Ver mais
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Very easy to book and get car collection at reasonable price. Checking is online and you are kept updated via email before and during the service. Video sent showing you what is needed also checklist... Ver mais
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Please avoid this company at all cost!!! Worst customer service ever. NO communication at all. Had new instrument cluster fitted(£1584.60), without informing me that new cluster is not going to show i... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária de veículos motorizados
- Concessionária
- Mecânica de Carros
- Concessionária de caminhões
- Revendedora de carros usados
- Concessionária de caminhões usados
Sobre Lookers - Volkswagen Wimbledon
Escrito pela empresa
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Escrito pela empresa
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informações de contato
44 Weir Road, Wimbledon, SW19 8UG, London, London, Reino Unido
- 020 8685 5555
4,5
Excelente
24 avaliações
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I had a symbol come up on my dash so…
I had a symbol come up on my dash so rang lookers. They immediately told me what the problem was, asked if I wanted it done the next day, booked me in and fixed the the problem whilst I waited. Very polite staff.
9 de março de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Thank you for sharing your positive experience with us. We are glad our team was able to quickly diagnose and fix the issue with your vehicle. We appreciate your kind words and hope to continue providing excellent service. See you again soon.
lookers Wimbledon went the extra mile…
lookers Wimbledon went the extra mile for us. They diagnosed a fault with the heating and Mark and Gary and the team kept us informed and sorted it all out.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Please don't hesitate to reach out if there's anything additional we can do for you.
More Information And Clarity Please
Today I brought my Golf into Lookers Wimbledon for a software update. As the work was scheduled to take two days, a loan car was essential. While the technical work was completed well, the booking and handover process could be smoother.I was notified of the £35 loan car fee only the day before, which made planning difficult. On arrival, there was also some confusion regarding whether my "Comprehensive" insurance met the "Fully Comprehensive" requirement. Since these terms are actually identical in the industry, the disagreement felt unnecessary and required a call to my leasing company to resolve, delaying my morning.I also found it difficult to get clear details on late-return penalties, which I needed for my work schedule. Providing full clarity on fees and insurance terms at the initial booking stage would turn this into a much more seamless experience for customers.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, *Lookers Motor Group*
Resposta de Lookers - Volkswagen Wimbledon
Hi Victoria, We appreciate you sharing your experience! We are so happy to hear that our representative was helpful. We value your feedback and look forward to seeing you again.
Thank you, Lookers Motor Group
Excellent car service and good…
Excellent car service and good communication
8 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
We appreciate you sharing your positive experience with our car service and communication; we're so happy to hear it.
Great service and I was kept informed…
Great service and I was kept informed about the progress of my vehicle.
7 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Michael, We appreciate you taking the time to leave us this review. We're so glad to hear you were well-informed about your vehicle!
Kind regards
Lookers Customer Service & Resolution Team
Excellent friendly efficient customer…
Excellent friendly efficient customer care and support
Highly appreciated and recommended service
2 de janeiro de 2026
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Lookers customer service & resolution team
Great service from start to finish
The staff at the check in desk were very helpful and approachable. They clearly explained what was being done to my car. All works carried out well and I was kept informed each step of the way. My car was handed back cleaned and running very well. Thank you to Lookers at Wimbledon - I wouldn't trust anyone else to look after my beloved (if a little old and tired) vw. 😁
12 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
We appreciate your kind words about our team's helpfulness and approachability. We're happy to hear that you were well-informed about the service and satisfied with the work done. It's great to know your car was returned clean and running well!
Kind regards
Lookers Customer Service & Resolution Team
Reliable Team
Hassle free booking and servicing. Thanks to Mark and the whole engineering crew.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Ceebee, We are so glad that the booking and service were hassle-free for you. We appreciate your acknowledgment of the entire engineering crew.
Kind regards
Lookers Customer Service & Resolution Team
Touran Service
Touran serviced as required. Good communication and friendly and helpful staff
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Walter, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Super Customer Service
Super Customer Service. Very helpful and gave good advice. Made the booking in very easy and simple. Job done the next day with complete video of work done. On time, car beautifully cleaned and really pleased. Recommend Lookers at anytime for excellent service and workmanship.
5 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Peter, thank you for sharing your positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Lookers customer service & resolution team
Would recommend
Very easy to book and get car collection at reasonable price. Checking is online and you are kept updated via email before and during the service. Video sent showing you what is needed also checklist and phone car if you prefer. Excellent service from start to finish.
5 de novembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Marci, we are so happy to read such a great review about Lookers Head Office! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Always feel welcome at reception and…
Always feel welcome at reception and top quality service for my car with a valet after !
25 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Lookers customer service & resolution team
Great service and customer oriented!
4 de setembro de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Roger, We appreciate you sharing your positive experience with our service and customer focus; we are happy to hear that.
Kind regards
Lookers Customer Service & Resolution Team
Great job
Great job, well informed as the car went through MOT and service. They were very friendly and flexible about drop off / pick up times.
28 de agosto de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Customer 4, We appreciate you taking the time to leave us this review. We're happy to hear that you were well informed and that you found our team friendly and flexible.
Kind regards
Lookers Customer Service & Resolution Team
Efficient and friendly service
Efficient and friendly service
30 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
We appreciate you taking the time to leave us this review, and we're so glad you were happy with our service.
everyone was really helpful and went…
everyone was really helpful and went the extra mile to help
23 de junho de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
We appreciate you sharing your positive experience. We are so glad our team could provide exceptional support and assistance.
Great Job of the Service Wimbledon Team
The service team in Wimbledon did a great job to repair my car quickly after it was broken in and the rear screen had to be replaced.
22 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
We're glad the team in Wimbledon could repair your car quickly after the break-in and rear screen replacement. Thanks for your positive feedback!
Very professional
Very professional. Very polite. Got the issues resolved without fleecing me. James was the key contact. He kept me updated through the process.
I could not drop off my car on time as the tow truck was delayed by a few hours and he took that into account, no issues. I was able to get there just after they closed. Frank waited back and checked me in without any fuss or issues.
12 de maio de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Thank you for taking the time to leave this review, James will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Please avoid this company at all…
Please avoid this company at all cost!!! Worst customer service ever. NO communication at all. Had new instrument cluster fitted(£1584.60), without informing me that new cluster is not going to show in miles as it was but in Km/h. Also my new mileage/km reading is showing in total 21000miles LESS now. (from last mot history check is 15000 miles less), “Manager” Mark RUDELY hang his phone dawn when I requested to put all this info on my bill. Shocking shocking and shameful behaviour.
7 de março de 2025
Avaliação não solicitada
Resposta de Lookers - Volkswagen Wimbledon
Hi Martin,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
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