I ordered a jacket and received the wrong size that was ordered. Tried to return through the portal and it was rejected. Tried several times to call, no responses or call backs from my voice messages... Ver mais
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Veja o que dizem as avaliações
I ordered a ring and it is perfect and was well packaged. My only issue was that I ordered it late July and I had to contact Customer Service to find out when it would be shipped. It arrived August 10... Ver mais
Shipping took FOREVER due to customs. BUT their customer service was on the ball, often answering emails within minutes. Definitely recommend, but patience is a must. My item took about a month to arr... Ver mais
I'm updating my wardrobe and bringing it the knew. Lord&Taylor is making that so affordable and I can look chic in my younger days all over again! LOL, I didn't even realize that they had gone o... Ver mais
Detalhes da empresa
Escrito pela empresa
For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.
Informações de contato
Estados Unidos
- 800-223-7440
- www.lordandtaylor.com
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible experience ordering a pair of…
Terrible experience ordering a pair of shoes. The return window was 14-days (already a tighter return window than most companies today), but I was out of town when the shoes arrived. I attempted to return one day outside of the return window (the shoes were unworn and still in the box; they simply did not fit) and was denied by the customer service team. I would strongly recommend against anyone shopping here.
Skeptical at first about ordering but…
Skeptical at first about ordering. But I received the Max Mara dress in good condition with tags. It was well wrapped and neatly packaged. The price was very good.
I bought a designer bag for my wife and…
I bought a designer bag for my wife and it was great. Came pretty quickly and packaged very nicely. Good experience
Recommended
The purchase I made arrived when expected and in perfect condition. I will purchase again from Lord & Taylor as I did many years ago! The order process was very easy.
Great shipping experience
Great turnaround and the packaging was nice. My shoes were definitely top tier.
Reputation ruined.
Apparently another mystery buyer has purchased lord and Taylor. It is too late. Their reputation is forever marred by the previous owners who scammed thousands out of and unknown amount of money. Set up a business selling super fake designer bags for thousands. If you bought a designer bag in the period of the last owners it is fake. I received a fake bag and the only way I got a refund was from emailing them and pretending I needed the money to purchase another bag. I fled and reported them to Gucci, the fbi and the ftc. Months later they had a formal lawsuit brought to them by Gucci. While this new company promises to fix the reputation I fear it may be too little too late.
Haven't received my order or a response…
Haven't received my order or a response to my email regarding it's status.
All scams now
All scams now. Sent me no merchandise because it is listed on website but have no merchandise/ scary
I never received my order!
My order was canceled and the only…
My order was canceled and the only notification that I received was from my money being refunded. I was never given a reason of why my order was canceled.
Order canceled for no reason
They canceled my order without any explanation or reason and without notifying as to why. This would've been my first time ordering from them, and this has made hesitant to try them out again. I'm highly disappointed.
DO NOT SHOP ON THIS WEBSITE
DO NOT SHOP ON THIS WEBSITE! THE OWNER, JACK SAADIA/SAADIA GROUP, IS IN MULTIPLE LAWSUITS DUE TO NO PAYMENT AND THE JUDGE ORDERED ALL MERCHANDISE TAKEN AND GIVEN TO THE PLAINTIFF! THIS IS A HUGE SCAM READ IT ON LINE!!!! YOU WILL NOT RECEIVE ANYTHING AND AFTERPAY WILL TAKE YOUR MONEY! WHY DO YOU THINK AFTERPAY IS THE ONLY OPTION?! HMMMMMMM RUN RUN RUN FROM THIS WEBSITE!
I still love Lord & Taylor!
The website is user friendly, I was able to find the merchandise I wanted easily.
I paid using a buy-now-pay-later format, something I have never done before and had no problem with it.
I'm just waiting for my order to be delivered.
I purchased something online and it was…
I purchased something online and it was canceled so unfortunately didn't have the experience I wish my purchases would have went through but now don't have good thoughts
Thieves they don't refund your returns
My money was refunded
My money was refunded! That’s how I found out it was cancelled. I was not given a reason why.
didnt recieve any of the last 3 orders…
didnt recieve any of the last 3 orders I placed. Please just take the site down.
Did not receive necklace.
It appears y'all are closed
It appears y'all are closed. Confusing payment. Not a good experience
My order was cancelled for no apparent…
My order was cancelled for no apparent reason
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