Lucky Brand Avaliações 

Recieved a damaged shirt with two holes in the front. Product is unworn, with tags still attached. Lucky does not allow online exchanges, and only offers a return option. They charge $8 in shipping to return THEIR DAMAGED ITEM. (No stores near me for the "free exchange" in store.) I was probably naive to think this brand had improved their quality. Lame policy for a defective product. Never again.

I ordered pants 32 waist by 31 length.. they made me sent them photos with proof. Then tried to trick me by saying it's right. It should say 31x32 to be correct (which is FALSE). Then they jsut want me to return them and waist all of my time and money and everything without any discounts or anything in the future.

Never buy again ordered wrong size and tried to cancel order 2 hours later was told by customer service system does not allow them to cancel orders never again

Would give ZERO stars, but that's not an option here.

I placed an order, and as it was going through noticed the delivery address was incorrect. I called them 2 minutes later to try to change the shipping address or cancel the transaction completely and would go back and fix the mistake. Customer service said there's nothing they could do after an order has been placed. I asked to speak to a supervisor. They said they'd have to call me back as all the supervisors were helping other callers. NEVER got a call back. Will now have to report it as never receiving my order after the fact. HORRIBLE way to do business. Will NEVER buy from them again.

They offer "expedited shipping" for $20 but they ship it the exact same day in the exact same method anyway. You don't get it faster. They just take and pocket $20 for literally nothing. And it's impossible to cancel, so you better order 3 weeks in advance, at the latest.

Dear Lucky Brand Customer Service,
I am writing to formally express my deep concern and disappointment regarding the advertisements for your Addison line. I was appalled by the overtly sexual and pornographic nature of the window marketing display. Such imagery is not only highly inappropriate but also offensive and damaging—especially in a public setting where families, children, and community members are exposed to it. Even more troubling, your store is located directly next to Lego, a playground, a kids’ arcade, baby stores, and other family-centered businesses. This placement makes the marketing choice especially irresponsible and extremely poor judgment.
I have already filed complaints with the store where I witnessed the display and with the mall management. However, I believe it is equally important to communicate my concerns directly to Lucky Brand as the source of this advertising.
Your brand has long been associated with quality and style, but this campaign undermines that reputation. I urge Lucky Brand to reconsider the use of such explicit and inappropriate advertising and to adopt marketing that reflects respect, responsibility, and inclusivity.
Please confirm that my complaint has been received and advise what steps your company intends to take to address this matter.

I was gonna buy it but nope, They need to learn how to details sizing chart better on all of their products.
I know can be returned and exchange them for different products or sizing but still don’t want to waste my time .

Do not buy from this company. They sent 2 times the wrong size jeans and each time I have to pay to return the item. Never again, all done.

I would of given them a 0 if I could they didn’t give me a full refund on my return. After 6 phone calls still nothing be aware when you order from them they suck…and they do not care about their customers they still owe me.

I have to tell you I am very disappointed in your new jewelry look. I was an avid fan of all your necklaces and earrings which I always purchased at T.J.Maxx. The jeweler you have now is so different and unappealing. I truly hope you bring back your old style of jewelry. I always got complements on whatever lucky brand pieces I wore

oen we binnenstapten, is de baas rechtstreeks naar ons gelopen vanuit de andere hoek van de winkel om ons soort van weg te jagen. Hij zei dat hij ons haar niet kan doen of ten minste niet vandaag, wat heel raar overkwam en ook is.
Ik was voor minuten verbaasd want dit heb ik nooit meegemaakt.
Consumenten wegsturen is schending van consumentenrecht en dit kan zeker beter gedaan worden.
Ik hoor ook wel dat mensen van kleur wel vaak probleem hebben met dit haar kapsalon en vooral met de baas die Piet noemt.

I ordered a skirt in an XS, using their size chart. The skirt fit more like an XL. It was crazy big. I called for a return. He said he'd refund me for the shipping cost, and he did. He also sent me a prepaid label for the return. Lucky Brand saw I was refunded for the shipping cost, and tried to only refund me for half of what I paid for the skirt. The customer service agent was very argumentative and actually HUNG UP on me. Who does that?? The next agent I spoke with understood, and he finally refunded the rest of my money. Only order from this company if you hate yourself and want to spend a ridiculous amount of time dealing with 1 stupid skirt return.

Ordered a cotton dress ,received a 100% polyester, no response to request for refund. Advertising on Facebook

Assuming a scam company - ordered 2 cotton dresses - absolutely disgraceful - rags!!! Just trying to get money back.

Ordered an extra small lucky brand women’s sweater from Macy’s. Final act, so Macy’s is unable to return it. After one hand wash, the sweater pilled like you would not believe believe. Contacted Lucky brand and the service was absolutely horrible. Their answer is to dispute the charge on my credit card instead of standing behind their product! My complaint was escalated to the parent company who owns several other clothing companies. Completely useless! Incidentally, my husband had a pair of Levi’s that were two years old and ripped and Levi’s promptly replaced the jeans! So done, buying Lucky brand clothing.

I live in a rural area, which requires two lines for my address; my street address and route contract+box number. When I set up my account everything appeared fine with my mailing address until I received the email confirmation and there was only my route contract+box number, no physical address, which means I can only receive USPS. I called immediately and was told that addresses are limited to one line only and they can't change a customer address, nor can an online order be cancelled. I asked how the order would ship but they couldn't tell me. Lucky proceeded to ship my order Fedex so, of course, it was undeliverable. The order went back to Lucky and it took 2 weeks and a phone call to get my refund.

When I called to ask about my refund, I asked again about changing my address. I was told again that customer service can't change an address, to log in online and change it myself. Except, there is currently no way to change any personal information, not my physical address, my mailing address, my email, nothing. I don't understand why I was allowed to use both address lines provided when I entered my mailing address only to be told that I can only use one line. HOW WOULD ANYONE KNOW THAT? And why was the SECOND line used and not the first which contained a physical address?

This is the weirdest and dumbest point of sale operation I have ever seen in my life. I can't change anything in my account by phone or online so I won't be able to re-order or place an online order in the future.

Unless you love dealing with customer service, skip ordering online from Lucky Brand Jeans. They are just not set up to properly handle online orders at this time.

Edited to add; FYI Lucky took shipping costs out of my refund for the order I never received, the order that was mismanaged from the jump due to their incompetence. I'm reporting them to my state's Attorney General's Office.

Only go to lucky brand in person, don't order anything online from them. I ordered 1 bracelet and 2 Necklaces online from them. My bracelet was randomly canceled with out warning, saying it was out of stock yet to this day it is still online showing it is for sale. It has been over a month later... also, only 1 necklace was delivered. It took 4 weeks to get here, and now they have no tracking number on the 2nd necklace. Customer services just keeps repeating the same thing about the bracelet being out of stock even when I'm asking about the necklace that is missing... This is beyond frustrating and I won't be shopping online with them again.

The tee shirts suck. Purchased XL, which I wear, and after one wash it didn’t even come down to my bult buckle.

I had to return something and I had to wait over a week AFTER my item was received to get a refund but since it wasn’t received in the warehouse yet I had to wait. Finally after a few more days we got a refund for HALF of my purchase! They don’t refund shipping AND they charge a RETURN FEE also!! Who does that??!! Not only that but the customer service was snotty too! It will be a cold day in hell before I EVER get anything from them again!!

I purchased an item for Christmas. It was $32.10 with the shipping. I had to return because the person already had the same item. I was told the return shipping would be waived. I received a credit for $13.45. They made $18.65 for an item I don’t have. I will NEVER purchase anything from them again!!!