Luggage Point Avaliações 

1.447
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’m sorry we needed to engage with Luggage Point at all but my daughter left her tablet on our transatlantic flight. The man at the Luggage Point counter at the airport was super helpful and communica... Ver mais

Avaliado com 1 de um total de 5 estrelas

Advert states 24hr service. It isnt. It is normal business hours with over night storage.....and each drop point has slightly different hours. So not easy to see when booking when your selected dro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would like to thank the team at Edinburgh Airport for handling my lost property so efficiently. I really appreciate the smooth and prompt support throughout especially Julie who followed up my enqu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Discovered my husband hand lost his phone after late night return to Edinburgh airport. Called this morning and spoke to a lovely lady named Julie and who told me it unfortunately hadn’t been handed i... Ver mais

Detalhes da empresa

  1. Companhia aérea

Sobre Luggage Point

Escrito pela empresa

The Luggage-Point mission is to improve the experience for airport passengers and operators by providing a raft of essential airport services from one centralised location.

Luggage-Point aims to help remove the worry and stress related with modern day air travel. Our dedicated and experienced team is committed to providing the ultimate in airport passenger service. If you need to deliver that important shipment on time, need a safe and secure place to store your luggage, have lost property or need your bag wrapped, Luggage-Point has it covered.

We provide a professional, efficient and dedicated service to give passengers peace of mind and a ‘hassle’ free airport experience.

Business Update - Covid-19

The Coronavirus Pandemic has severely affected the air travel industry and airports are only just beginning to see a return of passengers. Our stores are open and staffed to cover the key operational hours only and are not yet back to pre-pandemic staffing levels. It may take us slightly longer to deal with enquiries but rest assured, we will always handle your enquiry to the best of our abilities and in the most timely manner possible.
Thank you ❤

Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.447)

103 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service

Very fast an responsive. I didn't expect to get my watch back so I was very pleased when I realised it was found.

21 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A fab service

A fab service. I emailed them when I was on holiday as soon as I released I had left something. I had a reply within the hour to confirm they had my bag so it was peace of mind for me. Collected it on my return. Easy and straight forward. Thank you.

21 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tweed jacket left on airplane

Tweed jacket left on airplane, called n emailed luggage point next day with no success. 10 days later received emailing saying they had a match, time delay is airport/carrier processed. Luggage point couldn’t be more helpful or quicker. Superb service. Many thanks

19 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I would like to appreciate the help…

I would like to appreciate the help that I got from Chloe in helping me recover my lost phone at the Airport. Many thanks to Glasgow Airport Laggage Point. My lost phone got home safely. Please continue to do the good work. 👏🏽

9 de abril de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good service

Good service, I contacted the airport with my details and details of the lost item
Next day it was handed in but the company didn’t contact me.
However it was logged on their website and I claimed it
Staff very polite and nice
Had to pay £27 as a keeper charger

14 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, was given a link where you can search for what you are missing and they give a brief description. Response was extremely quick and thankfully a third party could collect my item. Only down side was that I couldn’t get through on the phone, but online was more than quick enough. Now have a very happy boy who has his iPad back!

14 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I lost my wedding ring at Glasgow…

I lost my wedding ring at Glasgow airport. Next day, I found a possible match on their website and made a claim. The employees were so thoughtful and kind and kept my ring until I return from holidays

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really happy

Really happy, lost our daughter’s doll back in December. Called up and was easy to log - we lost hope and accepted that we lost her doll. Months later I was emailed that they found it. I couldn’t collect it for a couple weeks and they kept it no problem

6 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lost scarf

I also thought my scarf was lost forever, but Jet2 security at Birmingham Airport took it to Luggage point. Daria emailed me back very quickly but it was Lucy who searched three crates to discover it. I am very grateful.

31 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service

Absolutely brilliant service.

Never expected my lost item would be retrieved.

Thank you so much and keep my the good work

Big up to Lucy!!!!! Thanks again

5 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I thought it was gone forever

I had left my Kindle on a flight from Amsterdam to Edinburgh --- for sure it was lost. However, after checking on the WWW, i foud that there was a lost and found service at Edinburgh airport. After contacting them and providing details of what I had lost, date, flight details, i was very pleased to hear, in a couple of days, that they had found my lost Kindle. What a great service --i was very pleased. And then, it only took a couple of minutes in Luggage-Point in the airport to retrieve my Kindle ---- yes there is a service fee but it was well worth it to get my lost Kindle back.

25 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Item Found

An item that I had left at security was quickly found and handed to Luggage point. I am grateful for the staff - Daria who quickly contacted security and confirmed that item had been found. Only downfall is, that they were hard to call during opening hours but once i got through my query was resolved.

1 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Niko was amazing!!

I had an amazing experience with Niko at Luggage Point. I had lost my passport and I was in urgent need of it as I was traveling that same day. It was not logged anywhere in the system and the airline was not helpful at all. He went out of his way and searched the entire store room to see if there was the possibility that it was there and not logged. He was able to find it!! Really appreciated his enthusiasm and yearn to help.

30 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I left a kindle on the plane

I left a kindle on the plane. I contacted luggage point via e mail, they were very quick to respond but at that time they didn't have it. I got asked for details of kindle and was informed that it had now been located and could either collect or could be couriered to me. I chose courier. Within a couple of days it was delivered. Airports get mentioned for what they don't do right so I'd like to give a positive review on what they've done right. From beginning to end they were helpful and extremely professional and I for one can't thank them enough. Well done luggage point

13 de março de 2025
Avaliação não solicitada

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